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Location :
Added by Jopie, at 07 March 2017
Opening Hours
- Monday 7:30 AM – 8:00 PM
- Tuesday 7:30 AM – 6:00 PM
- Wednesday 7:30 AM – 6:00 PM
- Thursday 7:30 AM – 8:00 PM
- Friday 7:30 AM – 6:00 PM
- Saturday 9:00 AM – 5:00 PM
- Sunday Closed
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12 Reviews
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23 December 2017
I would expect more from an office temp with a bad attitude.
Tl;dr: Scheduled an appointment on December 9th; a simple piece of plastic has still not been delivered for replacement as of December 22nd. Offensive level of customer service.
I received a quote for replacing a belly pan on my 2012 TTS from both Audi Mentor and Audi Middleburg Heights. The more cost-effective option was Audi Middleburg, as I’d received a coupon via email for a complimentary multi-point inspection as well as 10% off of my repair.
On December 9th, I scheduled an appointment for December 18th, more than a week’s notice. The service representative I was assigned to, * Brad Hall *, had apparently not checked the appointment notes or the communication between Parts and Service is abysmal. When I arrived, the servicemen in the bay were unpleasant and brief. Brad Hall was not only unwelcoming, he was slow and uncommunicative. He checked me in, asking * me * if the part had been ordered.
It is not my job to babysit anyone I am paying to do work for me.
It took 30 minutes for him to determine that my part was not at the dealership. By the time he figured that out, he was with another customer, forcing me to wait an additional 20 minutes to get my key back.
He half-heartedly apologized and rescheduled me for the 20th, saying the part would definitely be available and ready for install.
I called on the 19th to reschedule as something had popped up at work.
I called Brad twice during the day and had to leave a voicemail.
He did not return my call until the next day, and we rescheduled for today, the 22nd.
I received a call this morning. The part has still not been delivered to the dealership.
2 WEEKS. To order a piece of plastic.
I probably should have written this review in crayon and mailed it in to them. The level of incompetence I have experienced at Audi Middleburg Heights warrants this.response / report this review -
29 October 2017
I visited this dealership some weeks ago and was greeted by Dave Kantor. I’m in a current lease with Toyota and have some months end but thought I would go give this dealership a look. I decided I wanted a Audi this summer and told Dave that as well. I expressed I didn’t want to take him away from other customers seeing that I was only looking. He stayed, we talked Family, career and interests. He then proceeded to take me test driving in my Fav S5 coupe. He set the bar very high, I will be seeing him this summer and have never been more sure this is the right choice for me. Thanks Dave!
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19 October 2017
Just recently bought a 2016 A3 . I was originally looking at a different dealership but I did not get the service I was hoping for and I came to this location . My salesman was Chuck and he was very helpful and knowledgeable and helped me find the perfect car for me in my budget . Walked away with my dream car and excellent service .I feel like I have know Chuck all my life when I have only just met him . He went above and beyond what I could have ever imagined . I will always bring my business here. Thankyou Chuck .
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17 October 2017
I was explaining to the technician what was the problem and what the options are and at one point he just went out of the car in i'm-done-with-you fashion, and that was it?! This is something that elementary to any customer service and something that really says about Audi in general. I did not expect this and it was quite taken back by the experience.
Additionally, the service technician was telling me that since crackling noise from a single speaker is not reproducible in each and every song that is not covered with warranty. He basically chooses any excuse not to fix it. Not to mention that I wanted the problem fixed, first and foremost, even if not warrantied. Of Course they did not forget to charge me $200 for not even finding the problem.
They are basically telling me that every few songs I need to listed crackling/buzz noise and somehow that is normal and not covered with warranty. Note that the noise sounds like blown speaker.
Either way this was very hurtful and I would like others to know what they can experience from Audi nowadays.
UPDATE:
I later called and the same service department chair answered and he basically did not want to service my car because I left this very review: ) Funny little man.
I took it to Audi in Bedford and guess what ? They fixed it LOL! Anyway no need to be offended for your own money simply stay away if you can. I, for some reason, expected more from Audi but I guess that is reality.response / report this review -
25 September 2017
Great car buying experience! The dealership is beautiful and the staff extremely friendly. My brand and internet liaison, Allan Slavik is a straight forward no nonsense guy and was quick to respond to my emails and phone calls. I would highly recommend Audi Middleburg Hts and would return for future purchases.
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03 September 2017
An outstanding experience from start to finish. From the warm welcome upon entry to the facility, to the knowledgeable and friendly stafffive star customer service without question. My salesperson, Josh, was professional, knowledgeable, and a pleasure to work with!
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05 July 2017
Chuck Yungvirt provided excellent service, answering all questions in a very patient manner. He went above and beyond what I would have expected, even offering to meet a second time to help me understand all of the features of my new car. Chuck has such a warm and friendly personality, he feels like my new best friend.
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26 May 2017
My salesperson, Adam, is a pleasure to work with and very customer focused. He is very helpful and always willing to help me as a customer. I have purchased 2 Q7's from him and Sunnyside! Highly recommend both.
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24 May 2017
Rude service people, warranty useless.
Today I was at their dealership about a speaker that is making crackling noise and I was exposed to some unpleasant and rude behaviour by the service technician. I was explaining to the technician what was the problem and what the options are and at one point he just went out of the car in i'm-done-with-you fashion, and that was it?! This is something that elementary to any customer service and something that really says about Audi in general. I did not expect this and it was quite taken back by the experience.
Additionally, the service technician was telling me that since crackling noise from a single speaker is not reproducible in each and every song that is not covered with warranty.
They are basically telling me that every few songs I need to listed crackling/buzz noise and somehow that is normal and not covered with warranty. Note that the noise sounds like blown speaker.
Either way this was very hurtful and I would like others to know what they can experience from Audi nowadays.response / report this review -
09 May 2017
I recently traded in 2 vehicles and purchased an S4 from sunny side Audi. Adam J was the single most accommodating car salesman with whom I have had the pleasure to work. He promptly responded to all of my inquiries and was courteous and patient not only with myself but also to my wife and two small children when we took delivery of the vehicle. I would not hesitate to recommend purchasing your next car here.
As far as service, while I have not had the occasion to have any "real" service yet, as the car is too new, there was a slight issue with the passenger seat. The service department told me that I could stop in at my convenience and they would address the issue. I stopped on my way home from work and the problem was taken care of immediately.
I am unsure where the negative reviews posted on here have come from, but I can assure you that I had and thus far continue to have a wonderful car buying experience from sunnyside Audi.response / report this review -
15 March 2017
Just returned from picking up my third lease (a 2017 A4) from Chuck Yungvirt at Sunnyside/Audi Middleburg Heights. Every three years, I email Chuck when I'm in the market for a new vehicle because his response, courtesy, and professionalism are top notch. I thoroughly enjoy working with him!
I will say that I had issues a few years ago with the service department, but haven't had any issues in the last couple of years with my 2015 A3. I'm looking forward to continued positive service working with Ed.response / report this review -
14 March 2017
I had a very easy and enjoyable experiencing purchasing my new car here. Adam was very nice and responsive, and I would not hesitate to recommend him to my family and friends.
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