Name: Mercedes-Benz of North Olmsted
Address: 28450 Lorain Rd, North Olmsted, OH 44070, USA, US
Telephone: +1 440-716-2700

Mercedes-Benz of North Olmsted is a car dealer, located at 28450 Lorain Rd, North Olmsted, OH 44070, USA. They can be contacted via phone at +1 440-716-2700, visit their website www.mbzno.com for more detailed information.

Location :

28450 Lorain Rd, North Olmsted, OH 44070, USA

Contacts :

Added by Jopie, at 04 December 2016

Monday 7:30 AM – 8:00 PM
Tuesday 7:30 AM – 7:00 PM
Wednesday 7:30 AM – 7:00 PM
Thursday 7:30 AM – 8:00 PM
Friday 7:30 AM – 6:00 PM
Saturday 8:00 AM – 6:00 PM
Sunday Closed

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Anonymous

11 December 2017

My husband and I had been looking into buying a Mercedes for quite some time. After months of research, visiting multiple dealerships throughout WV and PA, I was beginning to think “our dream car” with our specifications didn’t exist.

Luckily, we found Shawn! Within hours of giving him our specifications , he had found three cars for us to look at. We were hesitant because the dealership was 3.5 hours from our house but Shawn was extremely efficient and professional from the delivery of our car to driving it off the lot. If you are considering joining the Mercedes family-look no more-call Shawn today! We will be back.

Brett and Marissa Greene from WV.
Anonymous

10 December 2017

I have purchased several cars in my life and have always dreaded this process. The experience I had at Mercedes- Benz of North Olmsted has restored my faith in the entire process. The entire staff was very prompt, courteous and professional. Our salesman, Mike was quick to answer any questions we had, was very knowledgeable and also gave us the room we needed to make our final decision. We made our decision to purchase the vehicle and were treated like we were the only customer in the store. We love our vehicle and this is the first time we have purchased a vehicle without experiencing “Buyer’s Remorse”. We will definitely be back to Mercedes- Benz of North Olmsted for our next purchase!
Anonymous

29 November 2017

I had an appointment within days of my request with loaner vehicle ready when I arrived at the dealership. Prompt analysis and record made of my issues and out the door within 10 minutes time. Frequent updates on progress (texts, phone messages, emails) and timeline for completion. Vehicle ready for pickup as promised, complete explanation of work and possible remediation for future repetition of experience. Car washed inside and out, ready to depart within 15 minutes. Wonderful experience, competent staff, excellent communication. No greater recommendation to offer.
Anonymous

04 November 2017

This was my first time to deal with Mercedes-Benz. It was by far the best experience with a vehicle I have ever had. I dealt with Matt Paradis and he was excellent. He really worked hard to get me the car I liked. I found him very easy to work with. Everyone at the dealership was very nice and helpful. I highly recommend Mercedes-Benz of North Olmsted
Anonymous

30 October 2017

I had been looking for a C-300 Sport. I saw a few that I liked online and decided to go for a test drive. So glad that I did! I finally met Shawn Blum, my salesman. He was very nice and answered all of my questions. He also called a few days after the sale to make sure that all was good with my new car. I didn't think that buying my first Mercedes would be this easy. Best car buying experience ever. Thank you Shawn. :)
Anonymous

24 October 2017

I flew in to Cleveland and Don picked me up from the airport in a pretty sweet S550 convertible. The sales manager (Bill) and the sales person (Don) were both really easy to reach so we reached an agreement swiftly and amicably. They made sure that when I arrived, it would be an easy in and out. And it was. Thank you Don and Bill, it was quite the adventure.
Anonymous

27 September 2017

Thank you for an excellent service. Special thanks to "Dee Wolfe" for her valuable help through this hard matter of moving from one country to another.
I must say Dee Wolfe very professional and extremely helpful. In my opinion the best service provider in the world.
Anonymous

15 September 2017

I had repair work done on my 2009 E350 and I couldn't be happier with the work they provided. They replaced a broken suspension spring (and the matching side) and two lower ball joints. Not only was their cost reasonable but the personnel at this location is unmatched.

Jack took my car in and really took care of me. He's excellent with customers. He put my car in the hands of Bill. I cannot say enough nice things about Bill. The car drives like a dream. He also went over the condition of my car and explained thoroughly what had to be done. Bill is the best mechanic I have encountered. I hope he works on my car every time.

I have personally recommended two friends take their car to this dealership and urge anyone considering their options not to hesitate. GREAT WORK. GREAT PEOPLE.
Anonymous

12 September 2017

We were very specific in what we wanted and wanted to stay in a certain budget.Barry literally for months searched and found us many great options,he remained positive and never once did he seem frustrated or show that he was frustrated. i felt like we were a pain and he certainly has patience dealing with customers like us. BARRY made the entire process a pleasure, got us into an amazing Benz. the staff is superb and they make buying or leasing a car very easy. We hope Barry is there a long time bc i will be coming back. Barry does a wonderful job of making us feel comfortable and never pressured us once. his sincerity goes a long way. Mercedes is a beautiful vehicle but honestly our trust in Barry is what made it happen.he is truly an asset and i hope to buy many more cars from him.
Anonymous

13 August 2017

I have traveled all over the world, and I can not say enough nice things about the people that helped me.
I Spoke with Bill Schwark the Manager while I waited on my car, he was more than accommodating & was genuinely concerned about me comfortable while I was there.
Bill Horvath was so articulate and was very kind and explained everything in detail, Along with Bryant and Ion who stopped and asked me if I needed anything.
The Technicians were over the top, and treated me like family ( Jeff, Cody, Bob)
Brenda, was very helpful and does a wonderful job.
Its obvious they love there jobs.
They made my experience a very pleasant one.
Congratulations to Mercedes for such a great Dealership & Service Center.
Anonymous

26 May 2017

This was the 10th vehicle I have purchased and the farthest away from my home. The vehicle was exactly as advertised. It was pouring down rain and they had the vehicle pulled inside so that we could inspect it and stay dry. They had me fill out the credit application online which sped up the process immensely. Our salesman, Erick Willis sent me a video of the vehicle within 10 minutes of my initial call about the vehicle. We were there less than 1.5 hours. The price of the vehicle was great and there was no reason to haggle. Jesse Lee covered the various options that I could purchase such as extended warranty, gap insurance and tire warranty without putting any pressure on me to buy. I will definitely buy from Erick and Mercedes-Benz of North Olmsted again.
Anonymous

30 April 2017

Brought my 2007 CLS63 here for the first time after Akron Mercedes Benz broke my engine cover and I had to go through a whole dispute with them to get a new one came for an oil change and diagnosis on why ESP Malfunction light was coming on. I left my car on upon arriving, and even told the service guys to keep it running so the light wouldn't go away. The service employee that took my AMG was very young and rather excited when getting into my car. This already made me slightly worried. Nonetheless I go inside and start working on my computer and shortly after my service manager comes and tells me they need to drive my car to test if it really is the steering angle sensor at fault? I don't understand how driving it would tell you anything but I reluctantly agreed upon getting my CLS back, all settings were in sport and I can only imagine the young service man took my car for a quick joy ride. Very Dissapointed on my first visit. If you are going to test something, there is absolutely no reason to change all settings to sport unless you're not testing anything.. and actually going for a joyride instead. I am coming back soon to get the Steering Angle Sensor replaced. I will be discussing this with your team. This is unacceptable. I want an explanation and some sort of reinbursment whether it's cash or a discount on my service for this when I come. You have two weeks to think of an excuse. Start thinking 😒

*** Update: I did end up going and getting the SAS sensor replaced as I had previously mentioned but, upon arriving, the staff suddenly all knew not to touch any buttons in my car and my advisor even asked me why they couldn't even move the seat haha. I was just as surprised as she was. I'm guessing whoever manages the google reviews for the dealership read my comment and went in and made notes on my car for the future. Pretty funny if you ask me, but still, I appreciate it. On my second visit they did everything exceptionally well, great service, proper treatment, and proper respect for my car (the only thing I care about to be honest). On top of this, the mechanic working on my car (Eric/Erik) took extra care in servicing my car and even did his best to mend an SRS problem without installing new harnesses and costing me money. I was only paying for the SAS sensor, all of the SRS light work that he did was out of the goodness of his heart. He didn't get paid to spend all that extra time to work on my car, if anything he lost money for taking too long to work on my car instead of hustling through with my car and starting on another one to increase his numbers, but him doing that earned a lot of my respect back and gave me a lot of appreciation for the dealership overall. You have won me back over, and from now on, Eric/Erik will be the only mechanic I want working on my car! The man is phenomenal!

I still don't trust them alone with my car though (them being the valet guys), if you are a customer here,..wait on your car and go with them every time they need to move your car! I can't trust them after my first encounter, but besides that, the dealership is one of the best out there!
Anonymous

26 February 2017

We been having business with dealership for couple years and we did have a bad incident with service and the way it was handled but after i received a call from the vice president of the company i was truly satisfied with the amount of care he showed to resolve the issue, definitely proved exceptional business and care thank you Mercedes Benz of North Olmsted 👏
Anonymous

12 January 2017

I must say that my service advisor Jack McGinty was AWESOME SAUCE. If your that over protective, picky, and hard to please car owner looking for a deal or budget conscious He is your guy. I admit noone want to spend the $$$ but you pay for what you get. No more local repair shops for me. Jack is patient ,he will assist you in getting the most necessary repairs in your budget done. My 2010 E350 run like new. My vehicle was wash and deliver to me because of time restriction. The staff the assisted me was also great. I will hand pick to work with the same staff each time I come for service.
If your looking for a ANOTHER GREAT STAFF PLEASE CHOOSE PAUL AS YOUR SALE PERSON.
THANK YOU JACK
MB of NORTH OLMSTED.
Anonymous

11 December 2016

I walked in and worked with Dee Wolfe, and it was a wonderful experience and took care of me very well! She truly works hard and is good at what she does. The business manger Peter Domaneant made sure the paper work went really smoothly and quickly. From the moment I walked into the dealership to the end I had a great and pain free experience where they care about you and not the sale.