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Added by Jopie, at 29 April 2017
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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15 Reviews
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24 December 2017
Went during Christmas time. The place was beautiful and perfect for kids. That being the case, there are people EVERYWHERE! Checking into the hotel on a Saturday was rough. If you pack a bunch of luggage, you will want to go to the front entrance so that you don't have to carry it from the parking garage. When we did this, we had to wait in the valet line, which took forever! Once we got our keys to our room, navigating to the elevator was a journey. The bellhop took us thru the most congested area so that we could appreciate the scenery. Anyways, the scenery was great, the room was nice, and ICE was fun. If I could do it all over again, I would go on a weekday, probably Tuesday, and leave on Thursday.
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22 December 2017
Was a great visit to their "ice" display. 5 children and 5 adults. Went on a Thursday and the lines were short. Do not buy the adult beverages inside the display. $15 each and no one liked the taste. Wear you own hat gloves and scarf. Jacket provided only. War warm shoes. All had a good time. Was our second visit.
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12 December 2017
I came here to eat at one of the restaurants for a company holiday dinner. The hotel was beautifully decorated for the holidays with lots to walk around and see. Traffic and trying to find parking was a little hectic. Road signage could have been a little clearer getting back to the garage but they did have people out directing traffic as you approached the garage so that helped. It was a little confusing trying to figure out where to go once we were inside the main hotel building. They have interactive map screens but when it's so busy it's hard to find one that is open. General signage throughout the lobby could have been better. But the place really did look absolutely beautiful and well cared for. I'd love to come back to stay at the hotel some time. It's definitely a place worth checking out even if it's just to walk around and take in the sights, especially over the holidays.
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11 December 2017
The resort is beautiful and HUGE. It is not, however a relaxing place. It's just not that kind of resort. But that's not why I come here. This place is designed for fun! I've attended bachelorette parties, weddings, family dinners, and special events here. It's always fun. The decor around the holidays is reason enough to make it a December destination. And the ICE exhibit is the coolest (pun intended)
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05 December 2017
Magical for the Holidays! So beautifully decorated. Children and adults alike are left in awe with how gorgeous the grounds are. Parking is not free and the restaurants do not validate (at least not the Mexican one). Inside its temperature controlled so I recommend not dressing too warm because you will get hot. It’s t-shirt weather inside! My children loved it! Santa was on hand for pics and there was cookie decorating available. Love this place! We visit every year!
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24 October 2017
Good hotel. They have 3 restaurants to choose from. One is Italian, the other is Mexican and one grill and fine wine . Also has little shops that best to have a look. We are two friends that booked one room twin beds and on our arrival it was one room king size bed and couldn't change. It was ok to sleep in the same bed with my friend but no optimal from a 4-5 stars hotel.
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11 October 2017
The hotel experience was amazing! I loved walking around and exploring everything. The indoor view was absolutely amazing. They do have restaurants in there which is amazing. Room service was awesome. I highly recommend going here for your family or just a simple getaway.
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09 October 2017
Great room, clean. Friendly staff. I didn't like the bed. Too soft, but that's just personal preference. The inside was very pretty and nice. I was a little surprised by the stained carpets in the conference center, but everything else was nice.
I did get 10 bug bites while I was there though, which was annoying. The whole inside has live plants and I saw a guy spraying chemicals for bugs on them the whole time, but it must have not worked. I didn't see a single bug (except a giant cockroach outside by the swimming pool). I was only outside for maybe 20 minutes tops and never went through grass, so I'm not sure how I got all the bug bites.
Anyway, the prices at the restaurants were ridiculous, and the extremely overpriced grilled cheese sandwich I bought at the Texas bar was burnt and barley any cheese, so that was disappointing. But when I met a colleague there a few nights later their crab dip was excellent.
Good news is that we found the Marketplace, which actually had decent priced food and ate there the rest of the time. The two Starbucks inside the hotel were pretty awesome and we utilized both frequently during our stay.
When we ate in the conference center dining hall the staff was all amazing and friendly there too. One man actually sang to us while he served us. What a joy. :)
The lobby was really nice and gorgeous. My best friend and I had so much fun hanging out there. Still thought it was a little ridiculous for TEXAS (HOT HOT) to have a running fire place, but whateves. When I spilled water on the floor one of the staff quickly helped me fix the issue without making me feel dumb and was very nice about it. Overall, I had a really good experience.response / report this review -
15 September 2017
Great local place to get away and have a good time. There is plenty to see and do at the hotel for the whole family. As with any resort, be careful what you do and how you spend. You can have a great time at a reasonable price, but costs can ad up quickly if you don't watch what your doing. I went for ICE during Christmas Vacation. The Hotel looks fantastic with all the lights and activities. It can get very crowded at this time of year, but if you can go early you can experience the fun without the crowds. This is a great way to spend a weekend getaway and my family loved it.
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29 August 2017
Be prepared to spend some cheddar here. Seemed pretty clean, and I'm hard to impress in that department. Food was nothing to write home about and was very pricey. Very fun
atmosphere. Would have enjoyed the water park more if the water was heated a bit. I couldn't even get in, too cold!response / report this review -
07 June 2017
So far, it's been nice. In some cases their Palms location was better. I like their decor and design here better in some cases with the rooms. Food has been hit and miss. They tend to cater to those that drink and disregard their guests that do not. Otherwise, so far so good. I've got 3 days left.
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06 June 2017
We live near the Gaylord Texan and always take guests to see the beautiful flowers and displays and to eat dinner at one of the wonderful restaurants. We have gone to ICE for 10 years in a row! The ice sculptures are simply amazing. Even though we live nearby, we have stayed at the Gaylord several times and enjoyed the spa services, water park and sitting on our balcony in the evening, during Christmas time, viewing the awesome, over-sized decorations all lit up. We love the lights hanging from the high ceiling. We have eaten there on Mother's Day and Easter, many times, and the buffet food is delicious. Visiting the Gaylord Texan has become a tradition for our family!
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02 June 2017
Too much money. Service/ resort fees for any purchases. Hotel, food, merchandiseDid not care for the expense side. Hotel was nice. Refrigerator super small in our "upgraded room". Not sure what was upgraded, but appreciated the offer. As hard as people work for their money, I felt this was high for us folks. With the additional fees, I figure we are paying the salaries of the folks that work there and their profit margin had to be out of sight. Not coming back unlessI hit the Lotto..Not for me.
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29 May 2017
Stayed in 1202 which is a king suite with no view. It took longer than expected to have the room ready but it's a nice room, in good condition and clean. We self-parked but on our bill at checkout was three charges for valet parking. They were easily removed but still concerning. Lots of awesome plants throughout the Gaylord.
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06 May 2017
I want to give four stars because I personally feel like they are trying way too hard to be San Antonio, however you cannot deny they service, hospitality, cleanliness, views, quiet, and amenities. Justamazing. Good amount of parking, and they have a water park, it was not open when I went so I cannot vouch for that. The pool is warmed in the cool times and they have a hot tub with water fall effects. The rooms were large and well maintained and the views were great at least above the first floor.
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