I was recently there for a memorial service for an uncle in law. The place was nice and clean. The place was booked from 11-3 for the event but around 230 the staff came in and were cleaning for the next event and before 3 the people for the next event were bringing in there stuff. It felt rushed and rude that our event wasn't over and the staff was already in there.
Great rooms, great service, and cool or should I say super warm pools and slides.
Only stayed one night, but had a great time. The room was decorated well and the bed was quite comfortable. The breakfast was delicious and the staff were friendly. All in all, I had a pleasant experience and would go back again.
Advertised online as having a bar, and as a stop along the way on a road trip that has value. But upon arrival, we found there is no bar, at least not in the hotel proper there is a bar in the water park area but the staff told us "it's closed because it's hot out there this time of year." Say What? It's a poolside bar, summer is
THE time to have that thing open. Probably more to that story from the staff.
The room was nice, and clean, and everything worked. Well, except for the TV remote. And we needed the fridge, for the take-out refreshments (did I mention there is no bar?) from town.
The coffee "bar" had some pump dispensers of coffee available anytime, for free. Not good, but not terrible. Same for the free breakfast; this is a place squarely targeting young families and the waffle irons make (4) 3 inch waffles, plenty of cereal yogurt oatmeal fruit milk and juice available. The hot food was fairly hot and reasonably fresh and the staff was friendly so waking up here is a decent experience. If you're not here with kids, get to breakfast early though, once the water park crowd rolls out for some chow, the room gets crowded fast.
Being misled about the amenities is a big negative, and no discount was offered at check in. 3 stars overall
My family of 4 stayed here for 2 nights as part of a wedding weekend for family. This review is for the hotel only, not the Surfari Joe's Water Park portion. The rooms were very nice and looked fairly updated. The hot breakfast in the mornings was very nice. Waffles (plenty of machines so you never waited), sausage, eggs, fruit, yogurt, cereal, breads, bagels, oatmeal etc. The staff was incredible. Every interaction with them was amazing. They went out of their way to be nice to my young children and help us with anything. Amanda, Lori, Shana, and Cindy were particularly impressive.
Great hotel, especially for the price!
I stayed at this hotel with my family during an unplanned stop on our journey through Michigan. It was easy to get a room late at night, on short notice. The room included two queen beds and plenty of room around the beds for suitcases. (It's little things like that which really make a room great.)
We tried to set the temperature using the wall thermostat, and noticed that the A.C. unit wasn't coming on. The staff were very helpful, and switched us to a room right away, even though it turned out it was just an automated system, and it was working just fine.
The beds were comfortable, the shower was plenty warm, and the continental breakfast was so much better than most. They even have a small water park, if you have the time. Thanks for a great stay, Fairfield Inn & Suites!
Convenient location to where I was. Everything was in close proximity. Hotel was nice, clean, and friendly.
Friendly staff. Waterpark areas had some issues. Pool toilets and showers were not as clean as they should have been. Furniture needs to be replaced with more comfortable furniture. Lack of refreshment at the pool is a dissatisfier and a loss of revenue for the location. Arcade games were not all functioning properly.
The hotel is very nice. The staff is friendly and accommodating. Housekeeping does a wonderful job cleaning the rooms. Breakfast was a little disappointing. We've stayed at less expensive hotels with better quality breakfast. The sausage was bland and tough. The breakfast staff brought out fresh sausage. It was a little better, however the edges were hard and did not taste good. The variety of cereal and and other cold items was lacking.
Friendly staff, nice clean comfortable room. Enjoyed the time with the kids at Safari Joe's indoor water park.
We stayed here last night and loved it. The staff is friendly and helpful. Our room is clean and comfortable, comparable to a Holiday Inn, etc. The indoor water park is fun. It is a little small but it is still fun, especially for kids under maybe about 11. My son is 7 and the two big slides were too much for him still at this age. He loves the lazy river and the smaller kid's area that also has a decent tube slide. The main water area with the river is warm. Kid's area is a bit cooler but understandable since the water is very shallow. Hot tub for adults only is nice and hot. I guess they had an issue with frozen pipes a couple weeks ago but that is fixed now. There was plenty of staff at the cafe' and my son had fun at the game room. If you plan coming here knowing the water park is not huge then you should not be disappointed. I was impressed with how helpful the staff were.
I have to laugh at some of these bad reviews like OMG there is a line for breakfast on Saturday at 8AM, God forbid you need to practice a bit of patience and manners in waiting your turn!! Breakfast was fine, typical for a hotel breakfast. Plenty of choices to give you a good breakfast. And the lines took us all of about three minutes. Luckily we did not starve to death!!