I love this place! It's the only place in Louisville I'll stay at! I love Josh, Devrah and Tara! They are the best! They welcome me in like family!
It seems that the reviews of this place go from "nice and clean for the money" to "horrible and gross". I think it depends on what you're used to when you travel. If you normally stay in places like Hampton Inn, Hyatt Place, Hilton Garden Inn, Embassy Suites - this is not the place for you. My husband stayed stayed here for 4 nights and I stayed for 1. He was supposed to stay for two weeks, but just could not do it and ended up checking out early and moving to a nicer place.
The area is nice and it is very convenient to several restaurants, but the motel itself is old, dirty and in need of a complete remodel. The rooms are small - there is no nightstand on one side of the bed. The door to the bathroom almost hits the toilet and you have to close the door to get into the shower. There is no towel rack in the bathroom, only one hook on the back of the door. At first, the place seemed somewhat clean, but the closer I looked, the dirtier it felt (see the pic of something all over the side and front of the fridge, which was clean on the inside). The walls are very thin, you can hear everything going on around you and in the parking lot. Every time someone shuts the door to their room, you can hear that too. The air conditioner is old and basically comes on for 5 minutes every half hour and just blasts out cold air. It's hot the rest of the time. The pillows are flat as pancakes. Some of the furniture is older and broken. The lobby isn't always staffed so if you have an urgent issue or get locked out of your room, be prepared to wait for up to 20 minutes.
If you just need a cheap, somewhat semi-clean place to crash, and you're not a light sleeper, you might okay here. But if you want clean, quiet, safe and well staffed, I would not recommend this place.
Nope. Never again. The staff was very friendly and accommodating, no problems there. However, rooms were a bit beat up. I killed 5-6 spiders in the two nights I was there. The AC unit sounded like it was gargling squirls all night. However, if your looking for some entertainment, look no further than the parking lot. I was treated to two fights right outside my door.
Location was accessible to highways. Room was nice for the money. Check-in and reservation was quick and easy.
This hotel has many problems that it shouldn't have. While it advertises itself as an extended stay hotel with kitchenettes it should be consider at the same level as a simple budget hotel.
When I arrived I had to wait to check in and was told the delay was caused by 3 staff members not showing up for work. While I can sympathize with that problem other things that happened during my stay make me think there are problems with management of this property bigger than whatever caused 3 staff members to miss work.
The room was clean and comfortable. This property still has old tube televisions but mine worked just fine. The full size refrigerator is nice and the small stove top and microwave were adequate. The kitchen, however, is not equipped with a single pot, plan, fork, spoon, plate, or cup. The only thing in my room when I arrived was a single plastic disposable cup. There are signs posted saying to call the front desk and request the dishes you need and they will build you a custom package of dishes. I did this and requested a frying pan, spatula, plate, fork, and a glass. After 2 hours I stopped by the front desk asking where my supplies were. I was told that again because of the staff shortage they were still cleaning and disinfecting the dishes. I returned 1 hour later at their request and was given what I was told was the last dishes they had, a small pot (not the frying pan I asked for), a spatula, 2 plates, 2 glasses, and some silverware. The person behind me in line was also requesting dishes and was told they had none left to give him. I was not supplied with any sponge or soap to wash the dishes so had to improvise cleaning dishes with soap and towels. Summary: Don't expect to have what you need to cook kitchen in your room.
The property appears maintained on the outside. Thankfully the entire hotel is non-smoking, however, this means that nearly every time I stepped out of my room I had to walk around smokers in the narrow walkways or step over people on the stairs who are sitting and smoking. People smoking in the common space seem to be a very common occurrence and I found each morning there were empty beer or soda cans all over the stairs from people smoking there each evening.
The walls of the rooms also seem to be very thin and conversations or televisions of neighboring guests are easily heard.
The location of the hotel is safe and quiet. There is not much in walking distance from the hotel unless you are up for walking long distances and crossing wide streets at slow crosswalks. If you have a car and plan to use it after checking in, there are plenty of restaurants, shops, and a grocery within a mile of the hotel.
Overall I was very disappointed in the Extended Stay America hotel. If I had booked a low budget hotel my expectations would be much lower. I however expect an extended stay hotel that is at the price I paid for these 3 nights to have a much, much higher standard quality. It appears the property is mismanaged and the guest experience suffers because of this. Beware if you book this hotel. Prepare for a budget hotel experience and nothing more.
There is nothing wrong with the hotel; however, there are many areas they can improve upon. We had a queen suite and noted the following: The bathrooms need an exhaust fan and towel rack, the beds need end tables on both sides, there need to be electrical outlets on both sides of the bed, and the hotel was full so we could not get extra pillows. Most are small details. We enjoyed our stay
Pillows are small, needs more electrical outlets, towel rack, and the elevator smell of cigarette smoke. A.C. worked good and the refrigerator works good. TV cut off after a few hours of watching a movie. Kinda annoying.
The General manager is probably the best I've ever met out of all the hotels I've stayed in. He really interacts with his guest and is there to help answer any question for those who no NOTHING about the area. I do think the rates are rediculous for what you get but they keep it clean so.
The outside of the hotel could use some updates but the room was nice and clean. Staff is friendly and helpful. Location is great. Plenty of restaurants nearby. The hotel is a good place to stay and get to know the city.
Great hotel. Good staff. General manager very friendly.
Great staff, hotel was exceptional especially for being in the middle of being redone. Will definitely stay again!
I've stayed at over a dozen Extended Stay America properties all over the country. All of them have been great but this particular location seems to be neglected. First room, the light fixture in bathroom didn't work. Moved to another room and the toilet leaks. There's mold on the refrigerator and I found a box of Hot Pockets in the freezer. Conclusion: no one has cleaned this fridge in years.
The walls are stained yellow and the furniture looks worn. The staff has been friendly and accommodating but I really have to question management's commitment to this property.
I cannot in good faith recommend this hotel.