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Added by Jopie, at 10 March 2017
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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15 Reviews
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12 December 2017
I stayed for 5 nights in a King room with three of my friends for a convention. The room was comfortable and well-furnished, if a bit cramped for four. Three sinks, a large mini fridge, a microwave, a sleeper sofa, and an astounding number of working outlets. The closing door between the two rooms was helpful for isolating out one snoring member. A singularly impressive complementary breakfast each morning and complimentary cocktails and snacks each evening in a spacious and comfortable atrium, plus friendly front desk staff and a full variety and restaurant made this an excellent place to spend a week.
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06 December 2017
Amazing service, well appointed rooms, great food, good atmosphere, convenient location. This is a really fantastic place to host an event. The venue flows well with lots of flexible options for layouts. The staff in every department is professional and delightful to work with. A great experience all around.
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03 December 2017
Rooms are large and space! However, room I was needs some maintenance. The door nob in the bathroom is falling out and the shower curtain is almost fall out as well. Prevent it from closing all the way. Some of the staff I had encounters were either rude or I felt didn't care, especially in the restaurant. I had thought one of waiters had given me an extra menu, but rather rudely replied that I was wrong. We also had repeat out orders to him many time in order for him to understand. Also, when I would use the elevators, I would sometimes get trapped inside for almost 10 minutes! Very scary!
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02 December 2017
We were not overnight guests but we did spend several hours a day over the weekend visiting with friends staying here. The two-room suite setup is nice and the amenities are what one would expect for such a room; however, it is a small space all considering (we are staying at the nearby Loews and our single room is twice the size of their two-room suite combined). Nonetheless it is plenty comfortable with enough space for two. Our biggest concern with the hotel are the elevators, which seem to have major issues. Several times we have been in them when they have stopped randomly for minutes at a time, and when the doors don't open for a floor. The elevator emergency ringing goes off as well regularly and is audible from the room. We recommend taking the stairs if possible, but if you are on the 8th floor that's not really an option (unless you are in much better shape than us!).
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01 November 2017
Flight was cancelled going back home to Boston so when I researched the local area hotels I came across embassy suites. They had the best rate with every "bang for your buck." Free breakfast, kind staff and beautiful rooms all well accommodated. I was recommended to a deep dish pizza place as well, Giordano's, and it was amazing accompanied with many other recommendations I only wish I had the time too see. This hotel is a place I'd return too and would recommend it to anyone.
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12 October 2017
They literally ran out of soap. My room had 3 sinks plus the shower/tub yet no soap. When I asked for soap there was absolutely no effort to get soap or resolve the situation. Think about this, they must have run out of soap when they were cleaning rooms. This could have easily been avoided by going to any store or related chain (say the hilton across the street) to get soap. Instead they did nothing. I did receive soap the afternoon of my second day. Soap seems to be a small amenity, but I guess I prefer using it when I shower more than they do. Super disappointed!
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08 October 2017
All the staff has been very courteous and helpful. We have two couples staying in a room with a queen bed and a pull out sofa bed. When we asked for an extra pillow and blanket, and they gave us 4 pillows and 2 blankets and made sure we were comfortable. Complimentary breakfast was great-included scrambled eggs, bacon, etc and not just bagel, muffin, fruit bar. There was even a made to order omelet bar. The room was very clean and stocked. Overall, very satisfied.
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19 September 2017
We stayed at this hotel because of its proximity to the Donald E. Stephens Convention Center. If you are going to an event there, the main entrance is a short walk across the street, or you can take the elevated walkway that is accessible from the parking garage. The room was clean and had been renovated recently. Our bathroom had a shower only, which was poorly designed. The glass door closest to the faucet does not move, so you had to be in the shower to turn it on! That initial blast of cold water can be quite jarring. If you are using the pullout bed in the living area of the suite, you may be disturbed by the constant noise from the atrium. Luckily we have a deep sleeper that was not bothered. The breakfast every morning was excellent with plenty of hot choices for everyone. The reception each night was a nice opportunity to get some snacks and drinks. Our only complaints were the extremely slow elevators and very cold pool. If you use a ride sharing service, there are always plenty of cars nearby. We would stay at this hotel again!
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10 September 2017
Front desk gave an excellent service at check-in. This hotel is dog friendly and the pet fee had great price for my three dogs.
Front desk was helpful as well with the parking service.
Breakfast is good enough.
Rooms are clean and big, all the embassy I've been at are big in size making the stay more comfortable.
Bathrooms work good and rooms are quiet, even when dogs bark you can barely hear it from the next room.response / report this review -
19 August 2017
Stayed here for the Seventeen K-Pop concert. Good location close to O'Hare Airport, the Donald E. Stevens Convention Center, Rosemont Theater and shopping at the Fashion Outlets of Chicago. Easy walk to the CTA Blue Line station where you can round trip on The 'L' to downtown Chicago for $6. Hotel staff are nice and the breakfast is great. One elevator was not working right. The rooms are nice and spacious but it would be even nicer if the double beds were queens. I would stay here again.
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14 May 2017
The service here is excellent. Do not hesitate to ask the staff a question. They are friendly and helpful. They have a great happy hour with snacks and drinks. The rooms are spacious and very well maintained. I would recommend this hotel to anyone.
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23 April 2017
This was an in and out stay due to a flight delay and missing a connecting flight. The shuttle driver that night, which was around 11:30pm, was the nicest shuttle driver I've ever encountered. The staff at the front desk was very nice at check in also. The room was just ok. There was no refrigerator in the room, which seemed strange. Since I was only staying one night, it was only a minor inconvenience. There was a spot for it, but it was just missing. The bathroom tub was overdue for replacement, which took away from the stay because the cleanliness/appearance of the bathroom is high on my list of importance. It's a quick trip to the airport though and shuttles run every 20 minutes, so the location is really convenient.
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12 April 2017
Very comfortable room. Love the complementary made to order omelettes and happy hour at night. It's a great place to stay if you have to go out of town.or stay infor work.
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21 March 2017
I stayed with my wife and dog on a one night stay, Sunday to Monday. I really enjoyed the stay. My highlights are a gorgeous room that had all the amenities (including three sinks!), complimentary evening reception with booze and snacks, complimentary breakfast with made to order omelets, pet friendly for my 40 pound vizsla, close to the highway and airport, and very friendly staff. I like to think I'm easy to please but there were a few gripes including finding something in the room from the past person (fake rose petal?) under the bed, ongoing construction that was part of a renovation, and what really kept it from 5/5 stars was the expensive parking. I understand city parking is tight but by the looks of available parking, $26 for one night is unnecessary. The positives do out weigh the negatives by far and I would book a room again.
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17 March 2017
The hotel is nice and clean All the rooms have a separate living room and bedroom so it's nice if you have a baby because they offer a crib for the second room. However, right now they are renovating the rooms and our heater didn't work so we were freezing all night. The engineer fixed it for a few hours then it went out again. It's a great place to stay once the renovations are complete though.
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