Great accommodations with everything you need on site. If staying for meetings, no need to even leave the hotel. Airport shuttle was a great convenience, and it's an easy Uber ride into Atlanta at night.
From the friendly shuttle driver, to quick check-in, and nice evening reception, every aspect of service and performance was the best of any Embassy Suites at which I have stayed. Sherryann provided great hospitality. Close to the airport, lobby has a great layout with a lot of cozy spots, and the food we ordered was very good. Room was nice and updated. Very quiet. No complaints.
I stayed here for a week for work. I arrived late, which I had to coordinate beforehand with some call center that seemed located outside the US. I was able to do that and took the shuttle from the airport which was easy and uneventful. Check in took forever with a staff member that was mumbling to herself for 15 minutes. The hotel also doesn't have tax exemption forms printed out so you have to take the time to print and do it yourself and even then the info won't get put in correctly for your receipt (as happened to me and am currently attempting to work with literally anyone that will help to remedy this).
The hotel itself is in an OK area outside the airport but has a really run down sign. Aircraft will fly directly overhead and it can be loud. The hotel itself is open style so sound just permeates through the whole building and rooms near elevators and the waterfalls in the lobby will surely be interrupted in their sleep along with the aircraft noise.
Breakfast and the evening reception were great and the staff at these were excellent. The staff elsewhere was hit or miss, either extremely rude, like I was bothering them, or incredibly helpful and genuine.
The rooms were clean on the surface but were not actually, which is something you notice after living in a room for a week.
Overall, stay could have been a lot better and it's incredibly annoying having to deal with the mistakes of accounting and not being able to get in contact with literally anyone at the hotel after the stay. Probably will find another place next time I'm in Atlanta, for work or pleasure.
The staff was pleasant, especially checking in. They didn't say anything to us about water issues (sign laid on desk but not noted). Brown water that afternoon but showers tolerable. In the morning however, no cold water. Couldn't shower. Guest services never called back when I let them know. Rooms, and food, were excellent.
The rooms were cool and roomy. The hotel itself is beautiful. There's an indoor and an outdoor pool. They have a "happy hour" with free drinks and light "snacks". The drinks are a nice treat, and they also have a decent breakfast. The morning cafeteria staff isn't the best, but the bartenders are nice. The parking lot was full to capacity the weekend that we stayed. There were two family reunions and some kind of kids football team was there, too. It's conveniently located. Close to the airport and the shuttle runs often. There's no shopping or major activity near the airport, though. I would definitely return.
This is an inner courtyard style hotel. We stayed on the first floor, which was different, but worked pretty well. The staff was laid back, but friendly enough. The breakfast buffet was excellent, including an omelet bar. Good, attentive service and well-staffed. Got a very competitive rate booking through Priceline.
This hotel is newly remodel, modern, and nice. The check-in process took al of 5 minutes, and the front desk ladies were very nice and attentive. We arrived in time for the reception hour, but I was unable to take advantage of that having to leave and meet my other party. The room was nice, but I really wished it was cleaned better; I did read about bed bugs however I didn't have any issues with that. The breakfast is the best, they never ran out of food it was always plenty. Their was a guy making the omelets, and he made them with perfection. I will defiantly return to this hotel.
I enjoyed my stay at this hotel. Check in was quick and easy and the staff was very polite. Room was very nicely appointed and comfortable. The evening reception is always something I look forward to. Dinner was very good. The servers were extremely helpful and polite. Breakfast was as I expected and experienced no issues. I will certainly stay at this hotel again!
Spacious, renovated rooms very friendly staff would definitely recommend this location and we will return!
While the rooms were spacious and comfortable, the real show stealer was the bar and the cooks. The bartenders were super friendly, and always ready to refill your drink. I have also never been to a hotel which provided such tasty food. The dinner dishes were great, but the made to order omelet in the morning was to die for!
Nice decor, nice setup. My interactions with staff (front desk, house keeping, management ) were all positive. Employees seem happy to work at Wmbassy Suites.
Hotel lobby looked nice and clean. We rented two rooms. They were ample size for the night. Nothing spectacular however nothing negative to report either. Staff was very friendly and super helpful.
We were a large group from a beauty company all checking in separately and the check in line was lengthy. Cedric was fantastic! Friendly, helpful, authentic and fun! We all raved about the managers reception (awesome bartenders and a beautiful, relaxing bar), and a huge breakfast! Rooms were spotless, spacious and had super comfy beds! Everything was clean and inviting and the hotel was great!