the staff at the front desk was very personable and helpful and professional as well as welcoming and inviting. The room was reasonably sized and clean, as well as up to date. It was conveniently located and the check-in and check-out wear a breeze!
4 Night in on my 11 night stay and I am disappointed. Staff has been friendly and helpful the beds are really comfortable. Internet is pathetic and will drop connection regularly, and I have only been getting 4 Mbps, so no netflix above 480p. There is a premium option at $10 a day but good luck getting a deal if extended stay. (My biggest complaint about this location). For 2 nights now I cannot even park on property because parking lot is so small and fills up for the restaurant or hosted parties (I even checked back parking lot and on the sides). Rooms are mostly adequate but other than the bed the furniture is extremely uncomfortable. The problem is it shouldn't be just adequate Embassy Suites is a little more premium than the average. Most of my issues is out of the staffs control, which they are outstanding and friendly. Some of the best hotel service.
Emma did a wonderful job taking care of us after finding out there were wash rags left from the previous guest and that our room wasn’t done. Then, today Nov 13 at 12:15pm, our friend (who always pays for our premium room for 4 nights (room 627)
asked the lady at the front desk for a bag of chips while waiting for me (he had the same bag of chips in the car. He was just making conversation.) She said no. I had to give her my Hilton Honors #. She gave me a bag of waters. I asked if I can have the chips instead. She said no bc I’m only a silver member. I just said Wow.
I’m shocked at the horrible customer service from that front desk lady. Emma was excellent😊
Very accommodating to a large wedding party. This hotel had 3 other weddings staying with them on the same night and the hotel staff was able to get the entire wedding party on the same floor. This location is also right down the street from Kennesaw State University, so, if you have friends or family graduating, this would be a good place to stay. 2 bars within walking distance of the hotel, a Tin Lizzy's and a Taco Mac.
Nice hotel in a great location. Staff was great. Busy weekend with several weddings but no noise heard in our room. Will stay again.
Check-in was a breeze. Very nice front staff and extra pillow requested for the kids arrived quickly to the room. One room suite had plenty of room. Foldout couch bed is a foam mattress, good for kids. No bathtubs only showers if that matters to your family. Ruth's Chris in the hotel, and they cater the evening social and breakfast. Big cuddos to Mr. Lorenzo who makes a mean omelette and made breakfast the best part of our stay and a great start to a long drive.
Its usually nice, as far as the rooms go, they keep used tissue in there and glass cup are always dirty, but it could be worse I guess. there were a group of baseball teams (kids 10-16) running through the halls all night slamming doors, because their supervisors and parents were apparently getting drunk at the restaurant. they were just as loud and careless. We called the guest services because they kept waking my kids up. But they claim all they saw was drunk women in the laundry room. And they obviously knew it was the baseball players as multiple people were upset. If im paying over $100 a night I would expect to not have to worry about this kind of thing. I will not be returning because this is the second time they brushed it off as if its OK. I'll go to the new Hilton a block away since this is becoming a new trend. *paid honest opinion
A great hotel with exceptional suite rooms. Very spacious and comfortable. They had daily happy hour with free snaks and drinks a big win for a family the road. Good beds and bathrooms as well. The next morning to our delight there was a made to order breakfast and the omelettes we're great. I would recommend this hotel to anyone.
Very comfortable and spacuous room. The lobby and breakfast area are beautiful. The breakfast is good without being overwhelming. Free drinks (alcoholic and non-alcoholic) in the evenings. The fitness center is sufficient with dumbbells and several treadmills.
Embassy suites is centrally located to many restaurants in the Marietta area. The hotel was lovely and the service was excellent. I especially enjoyed drinks and light snacks in the evening. Check was quick and easy. Everyone there was very nice and helpful.
After a long road trip our children were ready for a swim and we were ready to relax. The pool was so loud and small, many pieces of pool furniture were broken so we had to wait and piece together a few chairs to sit down together, and the towel supply was found empty. My husband and I have been staying at Hilton hotels for decades and not so much the facility but the service at this facility was sub par. We had some wine at the pool and after being informed that there was no glass alllowed at the pool, my husband ran up to the room while I stayed at the pool with our son to get paper cups. The manager asked me to leave the pool twice while he was gone for the 5-7 minutes and threatened to call the police. It was utterly ridiculous. Rarely do I leave a bad review but the management in this place needs a lesson in customer service and hospitality.
Good location near (walking distance) many restaurants and shopping, close enough to the freeway without being right next to it. Good, friendly service. Clean rooms. Can't complain except I would have imagined the cost to be lower than it was considering the area and the size of the room.
This was a business conference at the hotel. It's located right off the highway and has Ruth's Chris Stake House attached to the hotel. The room we were in was large with good audio and video capabilities. The staff was friendly and very accommodating.
I'm never one to provide a negative review unless it's egregious. I'm too easy to please, but this trip is forgettable. Checked in on a Sunday, and immediately noticed that the commode wasn't functioning by way of the water in well continually running. No big deal - I went to the front desk the next morning, and asked if they could fix it while I was gone the entire day. To explain, the "float" inside the well wasn't functioning, so the water kept filling which made too much noise. It appeared the occupant before me tried to fix it by tying a planstic ice bowl liner to the float stem, and pulling on it from outside of the well as the well lid was back in place. When I got back, the commode was still running, and the plastic liner back was simply placed inside the well. I tried to ignore it, but by 12:30 AM I had to complain to the poor lady at the front desk, who confirmed that the complaint wasn't registered properly in the system, even though someone apparently went to the room. Never-the-less, I was billed for the room. Poor customer support, poor management of a small issue. Bad rating from me.