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Added by Jopie, at 10 March 2017
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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14 Reviews
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21 December 2017
I went to the E.R. for an ectopic pregnancy. I was rushed back immediately (I appreciated the haste). The staff in admitting were very kind to me and patient. Ryan, my nurse was top notch. I was scheduled for surgery a few hours later. I'm not going to lie, I've heard some bad things about the OB at the hospital and was pretty nervous. Ryan made sure I was comfortable and checked on me frequently. I then had an ultrasound and we were off to the races. The first doctor that I met with made me nervous but then I met the OR doctor, Dr. Guzman. 1st of all, the ENTIRE OR staff was incredible (I'm sorry I don't remember your names). They were caring, soothing, and so very accommodating. They were patient and I could tell that they genuinely felt sympathy for what was happening to me. Dr. Guzman took his time to explain everything to me. I have worked for many different doctors in my career field and know that this is so rare. I instantly felt safe in his care. I could tell that he really cares for his patients, has a passion for what he does and likes to research. The anesthesiologist was also very friendly. This was one of the worst days of my life but these people (who didn't have to give a hoot about me) truly cared. Thank your all so much!!
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06 December 2017
I have several experiences with this hospital. My grand daugher was born here in 2011 and that was an amazing experience. I was also hospitalized here a couple of times. Both times for vertigo and they treated us well and took great care of me. I took my daughter there one time and she had a seizer and they got her in fast and did a ct scan asap. The only thing I didn't like was the doctor had no bedside manner and walked in and said, well she has a brain tumor. I about lost my cookies. We were not expecting that. They transferred her to Children's Hospital immediately.
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22 November 2017
Great experience at Mercy Gilbert ER and Phoenix Children's hospital annex. Very attentive, caring and communicative staff watched after my 5 year old with viral pneumonia. They knew how to interact with a child and explain procedures in a simple way w/o adding to her distress. Great job folks!
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28 October 2017
Worst hospital I have ever been to. Not only have they almost kill my grandma with heart problems in the past, but recently, she went in with a huge gash in her arm and all they did was pour water over it and move her on through. They didn't clean it, check it in an xray, nothing. Now, she's gone to her doctor and they think it's in abscess. I swear if she has to get surgery to get it reopened and cleaned, there will be action taken against this sad excuse for a hospital. I will never ever go to, recommend, or do anything in anyway with this place. Not to mention, when I was there with my grandma once, there was left over blood on her bed and the nurse had to clean it woth a Clorox wipe. I mean seriously?! I wish I could give it no stars.
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14 October 2017
As i am currently still admitted here, the nurses/doctors/assistants/volunteers/etc are awesome! As much as i dont want to be here, they do anything to make me feel comfortable and even if theres a little problem to complain about, they fix it right away so its 5 stars for me. Seriously, all my nurses deserve a raise. theyve been amazing!
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27 September 2017
Took my wife to ER account she appeared to have the flu, nausea, throwing up. Basically she was there for over three hours before seeing a Doctor who did not even exam her, had to ask a PA what was found from tests because she had not even bothered looking at them ahead of time and wife was sent home with a prescription for nausea. Got the bill which was coded as a level 4 ER visit out of a possible 5. I complained with the hospital as this was obviously a mistake as a level 4 is reserved for cases with high severity, very involved decisions, extensive record reviews and immediate Doctor attention, none of which my wife received or had. After weeks of back and forth the Hospital determined that the level was correct. This visit should have warranted at MOST a level 2. It basically amounts to upcharging and fraud. Perfect example of whats wrong with healthcare. Shame.
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24 September 2017
Daughter is having her baby here. Have been given somewhat of the run around , different answers to the same question. Told one thing then told another. And are defiantly not family oriented. Seems like they are bothered that family is even present. Such a disappointment being it's a once in a life time event. With so many other options I would definitely look into other hospitals before this one .
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22 September 2017
Terrible to work with. Their billing department is a joke. They do not communicate with patients at all. Getting information is like pulling teeth. There are long hold times on the phone to handle billing issues and when you finally get on, agents will give misinformation. I have wasted hours (literally) trying to get anywhere with them. The only place I got was sent to collections, despite trying to pay my bill.
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02 September 2017
Mercy Hospitals have never let me down. Mercy Gilbert is no exception. Fast service, zero wait, excellent staff. No complaints. Their billing and after care is fabulous as well. Good Job Guys!
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12 May 2017
I scheduled a sleep study which was 4 months out. I talked to 4 different people at Mercy Gilbert for reassurance that my scheduled sleep study was underway and everything was approved through my health insurance (I have good insurance). I called my health insurance (2 Months later) and I found out that the sleep study was never approved and I never received any kind of call from Mercy Gilbert to tell me this information. That's horrible service in my book.
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11 May 2017
Scheduled for 0730 knee surgery today. Had to be cancelled due to a blood issue. The staff that were prepping me were fantastic. Lori & Anita, "the fun nurses"! Thank you for making it a pleasant experience. I think they were more upset than I was when the surgery was cancelled for today. Hopefully they will help me again when I get to reschedule! What a great experience!
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05 May 2017
Well, I can't express how amazing this hospital and their staff were to me during my labor and delivery experience. The nurses were WONDERFUL. I had a three day laboring process because I refused a CSection, as it so happens my daughters head was lodged in my hip and she couldn't make her way out vaginally. She was also a lot bigger than anticipated, we were thinking at least 8-9 lbs .. nope she was 10 lbs 6.3 oz 21 inches long. I decided at 10 am the fourth day that I needed to just have the surgery and she was born at 11:00 am on the dot. The CSection was SO fast and easy and I didn't feel a thing. (Thank you Grayson Guzman) The four days we stayed everyone that came in to our room we're so sweet and gentle and My baby made a ton of friends, everyone adored her! Every nurse that came in was so helpful and respectful, they made the first few days as a new mommy so easy, I was very sad to leave the hospital and the staff because they were so amazing. (Shout out to Tami Miller of L&D, Jessica of L&D, and Heather!) I will forever give recommendations to this hospital! Keep up the great work! Thank you for taking such wonderful care of my daughter and I!
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01 April 2017
Pathetic service in the emergency at Mercy Gilbert. My wife went through the triage and reported pain 9/10 at 5:15pm. They made us wait until 6:05pm while taking other parents with no signs of pain. Needless to say I complained twice. We finally saw a PA at 6:35pm. During all this time my wife could not sit or lie down because of the pain. Note, the registration person showed up even before the Dr. I guess they have their priorities straight. Finally pain med at 7pm.
Complete failure in the triage process to address severe pain and provide immediate care. Never again will I come to Mercy Gilbert emergency. They do not even deserve a single star.response / report this review -
17 March 2017
I'm only giving one star because giving negative stars isn't allowed. I was sent over from urgent care, with possible meningitis. I had a bunch of really uncomfortable and painful symptoms. I sat and waited for about 3 hours (which was understandable. It was a busy Sunday afternoon.) Finally got called back to a room. It was just a chair. Sat there for a while and finally a doctor came in and said "so she wants you tested for meningitis? Gotta stick a needle in your back. Is that ok?" I said if it helps to get me better, yes I am. He says ok, and leaves. Nurse comes in and says I'm gonna move you. So we go to another room with again, just an uncomfortable chair. Sat there for a while. Nurse comes and takes blood, then makes me go back to the waiting room. Sat there for another 5 hours. Another nurse calls my name and asks if I'm ready to go home. I said not really. They didn't look at my rash or even listen to anything I had to say. They call me back to a little room. A female doctor says doctor Torres said absolutely not to the meningitis testing. I said so that's it? I'm leaving with no answers? She said if it gets worse, come back. My discharge paperwork had nothing on it in the diagnosis part. It was blank. No comments. No nothing. I said I am going to fight tooth and nail on paying this bill. It won't happen. I am now over at Dignity ER and they did the meningitis test and are taking great care of me. This hospital is absolute garbage. Avoid at all costs!!!
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