Went there looking for a car told them only check 3 banks for financing. Dale (salesman) said sure no problem. We told him 2 of the 3 to check and credit was hit 9 times, I say again 9 times from this one occasion. I will not go there again!
BUYER BEWARE! I purchased a used vehicle from Gainesville Chevrolet. Approximately 5 minutes after driving off the lot I felt a slight shake to the vehicle. Had diagnostic tests ran on the vehicle and it came back as the transmition. The dealership was completely unhelpful in correcting the situation. Each associate gave me a different response as to how they could help. At the end of the day everything that was said to help fix this situation was not followed through with, and they did not help correct any of the serious safety issues with this vehicle that was inspected originally by their service department. I do not recommend anyone ever purchase a vehicle from this dealership, they are not trustworthy nor do they have any standars to their business practice. BUYER BEWARE!!!!
If you need a vehicle you need to go here! Awesome people! I dealt with Angel with the sale and Dale with showing me the truck. Awesome! Thank yall!
Terrible horrible experience!!!! Had car towed to dealership with ignition switch problems, was told the problem could be fixed four days later with a price of 620$!!! We called tires plus who told us they would do it for 215$ !!! They would not release the car to the tow truck unless we paid 130$ for a diagnostic fee. Called to pay the fee and they told us we could not pay over the phone we had to pay in person. Drove 45 minutes to pay the fee, got the keys went to the car and the entire steering column was in pieces on the passenger seat and torn apart! I will never return and if I could give a negative rating I would!!!! Terrible customer service and if you decide not to give them your business they will do everything possible to make your life hell!
Bought a used truck there last night. Everything was smooth, no pressure, no surprises. This was my tenth car purchase and as easy as the best ones. Salesman Bobby and sales manager were super chill and easy to talk to. Gave us a good price cheaper than Edmunds blue book. I research cars and have researched car salesman tactics a lot. No problem with these guys. Yes, there's a $899 dealer fee, but it's the out the door price that matters, not how they split it up. I'll be back the next time around.
I had my vehicle repair by the collision center after a wreck I had back in January and work was done in about 10 days. We got the vehicle back and ended up taking back to have an adjustment made which I'm fine with. Fast forwarded 5 months. I never noticed they failed to put pin in the bottom of my bumper to keep stress off the brackets. Call them and they scheduled a time for me to bring it back in to fix. 4 hours go by after they get my vehicle to fix the bumper. I get there to pick it up, they want to tell me my bumper was pulled off (which has never happened). Bumper still not completely on. Got to make a 2nd trip to get that finished. We get it home and noticed there is epoxy on paint of my fender from service people not paying any attention. Poor quality of work. Never going back after this next trip. If they do the work right the first time people wouldn't be making so many trips.
My vehicle has been in their shop since 7:00 this morning. I called at 1:00 to see what is happening since Josh never bothered to call me. His reply we don't know still working on it. Poor customer service. I called back at 2:00 after i wrote the review. He suddenly knew in detail what was wrong with my vehicle. Not servicing my vehicle. Poor customer service.
Got my oil changed at Davis Chevy with a coupon for 49.99 for full synthetic oil that I got of their website. Turns out I ended up paying almost 100.00 bucks because they didn't want to offer the deal they put out. Guess I'll be changing my own oil for about 35 bucks like I've always done. Pretty disappointed. Brought it up to the service manager and he said there was nothing he could do about it.
Sam Esposito greeted us with a firm handshake and a warm smile! We told him we were looking for a new 2017 White Colorado LT 4X4. He showed us what was in stock, we went for a test drive and knew this was the truck for us. Unfortunately, it was black. Sam told us he would find just what we wanted and within minutes - he had located the one we wanted. Sam stayed in contact with us and walked us through the process with ease. If you are in the market for a vehicle go to this dealership and ask for Sam Esposito - a real professional!
I came in looking for a vehicle and got helped out by Taylor. She was very professional and very knowledgeable. She creates a very comfortable environment. Would definitely recommend her!
Phenomenal customer service! As soon as I pulled up on the lot I was graciously greeted by Taylor with a bright smile! Couldn't have asked for a more understanding and joyful sales representative. Taylor made my experience worth remembering, and will definitely be coming back looking forward to dealing with her again.
I had the worst experience here. The service manager was very rude and tried to illegally hold my personal vehicle. My insurance company tried to tell him he could hold my personal vehicle and my lawyer tried too. I eventually had to call the cops to get my personal vehicle back and the cop said legally he had no right to hold it since I did not owe for repairs to it or anything. Then after I got my personal vehicle by the seat was broken. I have never been so disrespected in my life. Worst customer service in my life from the service manager. The only good customer service I had was from Josh. He was so nice and always kept me up to date on my personal vehicle that they had for a month.