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Added by Jopie, at 19 February 2017
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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12 Reviews
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19 November 2017
I enjoyed staying at Marriott brand for the past two years and stayed more than 50 nights so far. However, my experience at this particular location up on my arrival was beyond extremely negative. I have made reservations online through my app like I usually do and I walked in around 4:45am in the morning, up on my arrival no one said if they can help me. There were two gentlemen standing but they were busy talking to each other, I said I have reservations for today, the gentleman named Rodrick Campbell (operations manager) said your reservation won't be ready until 3pm, and I said do you guys have room right now. He said he already answered my question three times already which is I can't check in until 3pm later during the day time. But that wasn't my question because I know how it rolls and what normally they do is they will cancel my reservation for later that day and check me in right on spot to check out later same day, but Mr Rodrick was very rude like very rude that he wasn't even willing to hear me out and finally he said he will call a security on me and he start dialing the number and hung up. I couldn't understand at the moment what did I do wrong for someone at his position instead of helping me trying to call a security to kick me out. I haven't said anything to make him upset. I don't believe this Guy knows the value of customer and customer service, we pay you to be there, Marriott isn't paying a penny from his pocket its as that simple to know the value of customer service. I am a district Manger for food restaurants chain and I know how it is very important to take every one concern in to hands. I just walked out so pissed at this guy who represents a big brand with so much unprofessional characters for his position. Nothing will ever ever make me go to this particular location for sure and If Marriott fails to disciple this unprofessional rude person, then I guess I will look another option on the table as there is so much to places to go. I hope Marriott would take my experience at the highest level and made sure this won't ever happen at any of there Locations, but this guy is a trash. I would never suggest this location to anyone.
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12 November 2017
Nice hotel in a great location. Staff was very nice and social, including the manager personally greeting many. Lobby is located on the 3rd floor. The hotel was having alarm and sewer issues on my check-in day, but things were quickly resolved.
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22 October 2017
They did not adhere to the posted price for the conference I was attending. The manager (Roderick) was supposed to call me twice to discuss this discrepancy but did not. When I was finally able to get him on the phone he immediately was not able to talk and had to "go to a meeting" but said he would call me back. Surprise, he never did call me back as promised. The elevator was filthy throughout our week long stay. Our sheets had a rip in them and when housekeeping was called to provide new sheets they stated that they did not have time that day to provide new sheets. Also, they did not come the next day to change the sheets. Additionally, the tub did not drain at all while taking a shower which was disgusting. I was supposed stay for the next three weeks but cancelled the rest of my stay because of the poor service and overall state of the hotel.
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21 October 2017
Nice large comfortable and clean rooms. Pleasant desk staff. Quiet and low key.
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13 October 2017
Nice hotel. Close to metro. Nice welcoming lobby and staff. Clean rooms as you come to expect. I had a great stay. Excellent rates for the location. I stayed here to avoid the high downtown DC costs - this was a good choice.
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26 September 2017
Hotel is great and staff was pleasant. Hotel is centrally located to many restaurants. I unfortunately had to arrange a meeting room and food during our stay. The signed estimate of charges did not include service fees which ended up being hundreds of dollars. The service fee (for labor and setup) was just lower than the lunch itself. The rental charge per day for the projector in the room was nearly as much the room rental ($300 ea day) - for that I could have bought a projector and thrown it out after the 2nd day and still made money. They waived the 2nd day but still, the fees are outrageous. And it's not like I have time to argue about this on the day the meeting starts.
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26 September 2017
The hotel was nice, clean, and ideally located. Our room was immediately off the elevator, and we had some unwanted noise and such. The biggest issue was housekeeping knocking 3 times at the door at 8 AM even though we hadn't checked out, and had until noon to do so. Overall a good experience with a few minor hiccups
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29 May 2017
Room was fine. Location is great once you figure out to go to the fifth floor of the Wayne street parking garage. Service is fine.
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27 May 2017
Great customer service and attention, front desk, bar and room. Everyone very friendly and willing to help good quality breakfast. Clean rooms with pleanty of natural light
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08 May 2017
I very much enjoyed my stay, I'll definitely stay here next time I'm in town. The staff was friendly, the room was clean and reasonably priced. The room thermostat couldn't be adjusted below 72 degrees, which was a pro for me but a con for my boyfriend. The location was great, my only complaint would be that the hotel restaurant had a limited selection and was pretty overpriced. Overall, though, it was great.
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01 May 2017
The location was ideal. We were able to park our car in the attached garage for free and walk almost the entire city. The room was ok. The bed was comfortable and everything was clean. However, most of the power plugs didn't work and the shower wouldn't work either. They quickly fixed it but then the water wouldn't shut off. Customer service was good. I'd stay again because of the location but I'd hope for a better room.
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26 February 2017
The Courtyard is fine on many levels. The location is good if you want to be in downtown Silver Spring. It is not convenient to the train to Washington. A better bet are the hotels in downtown Bethesda. The room was comfortable but not exceptional. The biggest issue is with the staff, who are OK but do little to make you feel like a welcomed guest. Middling at best.
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