+ Breakfast was very good for this quality hotel.(Arlene on buffet was very helpful)
- The shower was broken, there were very few water coming from shower. Taking a regular shower took 30minutes instead of 5 because of this problem.
- The heater and refrigerator was working so loudly(since they are oldu), i was unable to sleep so deactivated both.
- Did not like their sheet arranging. it may be very easy for them but slips very easily.
To conclude, the hotel needs renovation, i will not prefer it again
Comfortable room. Very clean and well stocked everyday with coffee, towels etc. Bed was very comfortable as well. Even though I was located next to the parking area it was relatively quiet.
Nice clean & comfortable room with central air rather than the rooms with wall mounted air unit! Comp breakfast was delicious! I would stay here again!
We enjoyed our stay at the BW Pasadena Royale Inn and Suites. The location was perfect for exploring LA by metro rail and visiting the Huntington library and gardens. Room was very comfortable and well decorated and quiet. Hotel staff was very polite and helpful. Breakfast was excellent. Car parking was very convenient. Would strongly recommend this hotel to other travelers.
We stayed five nights and enjoyed coming back to a clean room and comfortable bed each night. The staff is friendly and on top of things. The breakfast is really good with a lot of choices. Arlene keeps it well stocked, clean and shows pride in her work.
Nice spacious suites with roll-away option for 5th guest. Kind and helpful staff. Great breakfast!
decent, fair for the price. hotel staff very nice. bed hard as a rock. everything else very good. very decent breakfast. homeless all over the streetbut that is California, period.
Room was clean and well decorated. The air conditioner was a remote controlled unit. I had to google the manual to figure it out. The breakfast was great!! The server was super nice and very helpful. The pool was decent, but the jacuzzi needs a good cleaning. All the staff were friendly and helpful.
Very nice hotel in a location close to many of the attractions in/near Pasadena (Huntington Library, Santa Anita racetrack). The rooms are clean and the suite we were in was spacious. Front desk staff were friendly and helpful. The breakfast here was very well-stocked and an attendent was always there to make sure guests had everything they needed.
When we arrived at the hotel. We check in and head to our room. As we walk into the room we see that we have 2 beds instead of a king. I head back down to the office and they say that it was over booked and that they are actually updating us. But 2 smaller beds when we only need one doesn't sound like an upgrade. They refused to help us or apologize. Saying it's our fault when we booked it. Terrible customer service.
Excellent location; friendly staff and good breakfast
I will never stay at this hotel again. No internet that works, an ice cold spa, a scary elevator ride, holes in the walls that had not been patched or painted, and all at a price that's almost what I would have paid at a MUCH NICER hotel. Extremely disappointing.
Excellent location for what we needed; we had tickets to see U2 at the Rose Bowl and this hotel was perfectly situated. We really like the Best Western brand and this particular hotel did not disappoint. The check in staff and the breakfast staff went out of their way to make sure we had everything we possible needed. While the outside of the hotel may not be the fanciest; the comfort of the room, the convenience and the price made it a great choice. If we ever have need to be in Pasadena again, we would not hesitate to stay again at this property.
I booked two suites for my nephew's wedding. Nice, clean hotel in very convenient and yet relatively quiet area. Hotel lobby, dinning room, hallways and rooms are clean and comfortable. Staff was very friendly and helpful. Jose did an excellent job making us feel welcome and answering all our questions. Thank you, Jose and hotel staff! Everyone in my family was very happy with our stay. Thank you!