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Added by Jopie, at 02 September 2016
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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14 Reviews
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22 December 2017
My dad has been in this hospital for about a week now. Most of the nursing staff is horrible. Examples of horrible:
- My dad called the night nurse and requested a drink of water. She REFUSED and said she doesn't serve him at his whim, and told him he'd have to wait an hour.
- It's been 7 days and no one has brushed his teeth.
- He's requested a bath multiple times and has still not received one.
- He's asked for his hair to be washed, and was told they don't do that anymore.
- He's only been helped into a sitting position once in the past week, and then the nurse couldn't find anyone to help her put him back in bed.
- No PT visit! His muscles are atrophying and they haven't sent in a PT to help him.
- His doctor gave instructions to a nurse, in front of my family, and then later the nurse said she didn't hear the instructions.
One of his doctors has agreed that many of the nurses at this hospital are bad. Are decent nurses really in such short supply?
My dad has been pretty incoherent. You know it's bad when his first coherent text message in over a week says, "This place sucks".response / report this review -
14 December 2017
They are all very caring individuals that work here. Unfortunately that doesn't make for a great experience. So much is overwhelmed under developed and lacking in technology. The emergency room is totally overtaxed because of the lack of available beds. The back up is almost out the door. Something needs to be doneADMINISTRATOR: IS THIS YOUR RES0PONSIBILTY?
Sun City grows exponentially in the winter and the greatest generation is in their 90's, baby boomers are 70 and everybody needs more health care. There is an opiod epidemic. Do the math.response / report this review -
26 November 2017
Banner Boswell provides very good care, I am a difficult patient so this is saying a lot. The nursing staff and CNA's are very good at there job and care about there patients.
The staff is able to put up with me and still provide good care. I fall often, I do not stay in bed, I order six to eight large meals a day when I am an in patient, I am very grumpy when I am there for more than a day (I am a smoker).
Unfortunately I have had to be a patient at Boswell many times. Though it is the best hospital I have ever had to be a patient of. I have a significant amount of medical problems, so I spend more time in the hospital than I would like.
The only issues I have had with Boswell are related to the fact that I am a paraplegic and tend to fall often. Unfortunately one lower manager on night shift for the Emergency Department (that I think is attempting to get himself fired), chose to trespass me from the campus because I am too much of a fall risk, too high a liability.
After being released from an Emergency Department visit as I was on my way out the door to wait for my ride home he stopped me, saying that since I had left my room (I had already been discharged at this point) and did not wait for my ride in my room, that if I am on the campus he will call the police on me for trespassing. He stated that the reason was because I am a fall risk, and had fallen many times on the campus in previous visits.
No one had let me know about wanting me to stay in my room after I was discharged. I had not fallen during that visit. Also at the time the Emergency Department was completely full, with a full waiting room, and patients coming in by ambulance without any open beds, so if I had known to stay in my room while waiting for a ride it would have tied up a badly needed bed for about three hours, and could have caused someone's life or health do to not being able to get seen.
There are times when I am a patient in Boswell that they do not change my diaper often enough, and I end up having to treat a rash after I am released. This is not a complaint as it is just because they are also providing good care to all there other patients.
I would recommend Boswell to anyone, it is a very good hospital. I hope that the one employee working as a night shift ED manager, and causing problems, gets straightened out. I do understand that it was likely a stressful time as I had never seen them that busy.
I include the bad part of my experience to be complete. Boswell is a very good hospital.
One other personal complaint:
Every time my head gets hit when I fall they do another CT scan. I do not so much like time inside of tubes (MRI and CT). I have finally learned that if no one sees it and my head gets hit, I do not answer when they ask if I hit my head.
So if you need a hospital in the Sonoran desert, go to Banner Boswell.response / report this review -
24 November 2017
Stay far away DR CHRISTIAN SANVANSON WOULD LIKE NOTHING BETTER THAN TO KILL YOU HE CANT EVEN DO A PRESCRIPTION RIGHT HE GOES AGINST ALL INSURANCE POLICYS. THEN REFUSES TO RERIGHT THE PROPER MEDS THE NURSING STAFF are great house doctors arrogant the food will kill the dead. I have eaten at my share of bad food hospitals and i dont honestly think i am going to stay tell monday i have never seen food runied like thay have i have already told wife something else happens take me out back . I cant take the destruction of food like this. Food is a big issue with me this stuff deserves prison time . And like i said i will not come back. But the staff are great and very caring. If you really cared with all the complaints prople would be getting replaced . And would be getting replaced . You just give lip service .i have no insulin since i left because he wrote priscription wrong and refused to change when pharmacy asked him to so stop the lies that will bring you into the liability suit. Show how you run it.
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09 November 2017
Horrible experience. My fiance' was having severe abdominal pains and we signed in and waited. Triage nurse took her vitals and that was it. I thought triage was set up to determine which cases should bump other cases, not so when it comes to a person having severe abdominal pain. Sit in the waiting room. There was two other patients that got to go back immediately, triage worked for them. But to sit in the waiting room so kids with runny noses can go in before, someone doubled over in pain. No compassion from the nurses AT ALL. NO offer to lay on a bed in the hallway, nothing! Happened at both Banner Hospitals. The only way I will ever go back in that hospital is if I AM DEAD and don't know it. I wish I could post this without having to give them a star.
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25 September 2017
This place is the worst hospital in the valley. The er staff shows no care and are quick to treat someone like they're some sort of degenerate. Even though they know I have crohns, a disease known to cause severe pain they still want to assume something because I'm in pain. You would think Dr's would be able to differentiate between benign headaches etc and a disease known to cause chronic pain. But no.. this hospital is awful. Do not come here if you seriously need help.
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10 September 2017
Love Banner Boswell hospital this is the best hospital in the west valley hands down! Not all banner hospital provide the same level of care nor do they all have good doctors and nurses but the medical staff at Boswell goes above and beyond and provided much better care than any other hospital I have ever been to even with children even though it's not there specialty I would bring My kids to this ER over any other the care and compassion they provide is top notch. They have even fixed many times mistakes other nearby hospitals have made for example My husband went to Del Webb because he was sick with an infection they kept him for 4 days upon discharge they did not recheck his lab work before clearing him to go home and just 5 hours after leaving Del Webb he got extremely sick at home so I rushed him to Boswell and even though they were EXTREMELY busy they still provided amazing compassionate care in a timely matter. They realized that his liver was affected by the treatment he received at Del Webb and that was why he was sick (although those weren't there exact words they explained events that occurred and reasoning for what was happening in a way that was easy to underatand.) They quickly got him a new consult with infectious disease and he is now on the road to recovery. Although we are VERY upset that we have to pay another very large copay to Banner for a second admission less than 12hrs after he was discharged we are very happy and greatful to Boswell for getting my husband on the road to recovery and fixing the mistakes Del Webb has made. I wish all Banner facilities provided the amazing care that Boswell gives. :)
(Side note upon discovery of what caused the problem im very proud to say they stayed very professional and didnt say anything negative about there sister hospital Del Webb I was very impressed your ER staff at Boswell are clearly proud to be Banner employees which says alot about your company)response / report this review -
06 July 2017
I was there due to having high blood sugar because of a steriod dose pack I was put on because I had an allergic reaction to a medication I was taking. I was admitted through the ER. Everything up until the next day was quick and handled properly. Then, the following day, I was suppose to have training on insulin and be sent home. They did none of that and kept coming in to take more and more blood. Here it was 5pm and I was already suppose to be discharged.
I had already asked a couple of times what was going on and when was I going to see the doctor and was told that he would be in soon. Well, again, it was 5pm and nothing.
My husband calls the hospital to find out what is going on. First, they tell him that I am not there. That made him very mad because obviously that is where he left me when they decided to admit me and he went home to get a few hours of sleep, so he could go to work.
Then, they find me and the nurse he is talking to tells him that they have not done anything or released me because my magnesium was too low. Well, they did not tell that to me. And when my husband said something, the nurse admitted to not telling me that was why they were keeping me. My husband shows up after getting off of work and they finally come in both the nurse and the doctor and talk to me and give me insulin training and everything and I am discharged and on my way home about 6pm or there after.
My husband has vowed that I will never return to that hospital for anything. It took him flipping out on two nurses for me to find out what was going on and be able to go home.
Never will I go to that hospital again.response / report this review -
12 May 2017
Went in for a simple procedure, they messed it up. I was there almost 3 weeks. Got charged co-pays for all 5 doctors that had to treat me while I was there because they gave me too many antibiotics and shut my one and only kidney down. Very frustrating! The Nurses were great though.
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24 March 2017
The nurses that assisted me after my surgery were great. However there was one nurse in particular who came out of nowhere and she wasn't even my nurse and she asked my wife and son to leave even though I was recovering and I was being discharged in 15 minutes or so. She comes up with this Bogus reason why they have to leave saying patients are not allowed to have visitors. Thats strange because my family was called back here to visit me and my doctor said it was okay also. I knew it was B.S since all the other patients had people visiting them too. She seemed like she hated her job and her life. Banner needs to get rid of the rotten apple soon nobody needs to put up with a bitter apple or Debbie downer while they're recovering from surgery.
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11 March 2017
1)Forgot to send my mom's meds home on discharge, then expected the assisted living facility to send someone for them.
2)Nurse providing discharge report told the assisted living facility my mom needed to be isolated and had been on isolation in hosp. After checking with hospital, I found they never had my parent on isolation . She has spent a week confined to her room for nothing, because of a sloppy process at Boswell.response / report this review -
09 March 2017
I have had incredible care from everyone from the emergency room to food services! ( By the way, the food service is wonderful) In my alcoholic drinking days I was rushed there 7x and hospitalized for surgery and/or hospitalization. Always the care was respectful and complete. Dr Cody Olsen an inspiration without even realizing it.
An emergency room doctor stitched a very large cut in my forehead I got from a bad fall while dunk. I was still intoxicated in the ER. Although he was disgusted with me, as was understandable, his work was impeccable. Other doctors could not believe it was done in the ER and even though it was on my face, it is not noticable
My two knee replacements were successful and I have a new lease on life!
Volunteers are remarkable especially golf cart folks!
The Catholic Chaplain care is lovely.
Be safe. Go to Banner Boswell
Maryresponse / report this review -
10 November 2016
My mom has been in and out of Banner Boswell many times since being diagnosed with bladder cancer last year. No matter what floor she has stayed on, and she has stayed on them all, the staff were friendly, helpful, and genuinely cared and provided excellent service. I myself have been to the ER on a few occasions, and again, have nothing but good things to say about the staff there, as well. I also had my hip replaced there in July 2016, and the staff on that ward deserve a medal of the year for their outstanding care.
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09 September 2016
Brother in Outpatient and surgery was delayed by an hour. No one told us of the delay. We left for lunch, returned and left cell number and husband stayed as we thought he would be done by 3pm. No one came out to give us an update and I had to call twice to find out what was going on. Husband has been waiting 4 hours so far. Finally, I called from home and got someone to come out and talk to my husband. Something is wrong and now they need to get hold of the doctor who has already left. No nurse or doctor ever came out after the procedure was done.
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