AutoFair Nissan of Chelmsford
95 Drum Hill Rd, Chelmsford, MA 01824, USAAbout
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Added by Jopie, at 02 December 2016
Opening Hours
- Monday 9:00 AM – 8:00 PM
- Tuesday 9:00 AM – 8:00 PM
- Wednesday 9:00 AM – 8:00 PM
- Thursday 9:00 AM – 8:00 PM
- Friday 9:00 AM – 8:00 PM
- Saturday 9:00 AM – 8:00 PM
- Sunday 11:00 AM – 5:00 PM
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10 Reviews
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23 November 2017
Very professional and communicative. I cant speak to the sales department but have worked with the service department on a few occasions mostly for detailing but they've also done some work to my versa. All in all I am very pleased and intend to keep on coming back and would certainly recommend it to a friend.
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05 November 2017
Had a great experience at AutoFair Nissan Chelmsford. Steve Reid is an excellent salesman, very straightforward, honest, and easy to work with. Came in on a Saturday and drove away with a new car on Monday, Glad to see a great dealership in the neighborhood!
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16 October 2017
Went here a few months ago to trade in my vehicle that I absolutely hated, I also knew it would to be difficult because I owed more than what it was worth. I get the trade in value, and I was lowballed SO BAD. After countless hours of getting my hopes up, they kept showing me a car I DIDNT WANT. I wanted an SUV, and all they could do was an Altima. They made it seem like that was my only choice. I walked away with no car because I didn't want to pay for a car I DID NOT LIKE.
It gets better, I receive a call from the dealership, saying how magically they got in the vehicle I wanted and they could work something out. I sent an email asking if it was correct before I waste mine & their time, no answer. After going to a different dealership I was offered almost $4,500 more for my trade in than this place. I then purchased and walked away happy driving my new 2018 SUV from a different dealership! Thanks for the learning experience Autofair Nissan Chelmsford!response / report this review -
15 September 2017
Went in there for service they were amazing even though I was having difficulty with nissan they made it painless to bring my car in. The second they found out I had contacted nissan the service manager (Austin Rush) took over and treated me very well. I am very happy with the dealership, just not happy with nissan usa.
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08 August 2017
Give people false hope in buying a car. Girlfriend was told by management after they checked her credit, "yes your approved to buy this car and payments will be xx.xx" by a sales manager, after sitting down with salesmen we got the usual sales runaround, payment was more, need alot of money down then increased by 6k the next day according to the bank, wouldn't use the bank we asked for because of easier approval after the runaround. Wouldn't let her test drive the car. Told us it's the only one in New England and there were 5 to 7 in the area. Service is ok but if you don't have a service light on don't bother, but they will try there best and has great customer service.
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15 April 2017
I purchased a new Nissan Rogue last year for my wife to replace a terrible Chevy. My sales representative, Joshua Dupre made the process super easy and made it so haggling was really not a huge issue. He got us into the car while keeping it relatively affordable and talked to me like a person rather than talking down to me which recently happened at another dealership. The service provided by Joshua was excellent and even as finance was busy he let me use his VR headset which distracted me from my wait time. I would encourage AutoFair to hire more sales people like Joshua, he's a good one!
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28 February 2017
It was my first time in there and I walked away leasing a brand new 2017 Nissan Rogue. Alex Therrien worked with me from beginning to end making it such a pleasant experience. Viviana in finance was great to work with as well. Due to timing I wasn't able to drive off in my newly purchased vehicle but he delivered it to my doorsteps the following day. I'm in love with my Rogue and so happy with how easy it was to acquire it. I also wanted to say what a beautiful showroom they have and easy to get to location. I will definitely be back!
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18 February 2017
Great location and friendly staff. We went during the start of a snow storm and they were kind enough to let us in early before the showroom even opened to view the vehicles. We had the pleasure of Joshua Dupre who assisted us with our finding. Very professional, kind, easy to talk to. I would recommend this dealer and Josh as the salesman.
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10 February 2017
Great location. Staff is very friendly and helpful. They go out of their way to make sure their customers are satisfied. I had an issue with them cross-threading the lug nuts which caused 2 of the lugs to need replacement. They took care of the issue right away free of charge and even offered a free loaner car since they were unable to get the parts right away. I have had a consistently good experience with oil changes at this location, although it isn't the quickest place for that. The place is modern and quite clean and they have a comfortable waiting room with free coffee.
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09 December 2016
Chris was very pleasant to work with while were were in the showroom but never heard from him again. I was supposed to get a call/email which never came. Was given an offer that was not competitive at all. Called the dealer back to see if there was a better deal on another car (2015 Pathfinder that we were told that they would give a great deal on which ended up being the SAME price as a 2017- Joke). We went to another dealer who's offer was 4k less than theirs plus a rebate for the same car. Shop around and educate yourself.
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