Very happy with my experience and purchase at Kelly Infiniti. The team was accommodating, knowledgeable and supportive. From the minute I walked in a felt welcomed. The front desk staff were nice and friendly and placed me with a great sales rep. This was my first car purchase and my sales rep Nico was incredibly patient with me and all of my question. I appreciate the time spent by both sales and finance and will be sure to recommend the dealership to friend and family!
Great experience. In and out quick. Very helpful and friendly. They normally go out of their way to make sure I am happy and satisfied.
Everytime I bring my car to services they deal with my issues with the high most importance. I appreciate the awesome customer service they offer and always call me with updates when needed. KEEP UP THE GOOD JOB GUYS. very satisfied.
Service department is exceptional. Matt, my service manager goes above and beyond, to make sure that I understand what is being done to my vehicle and what it will cost. I am also updated by phone as to the status of my vehicle. I couldn’t imagine getting better service, I am treated like a valued customer.
What a first-class operation from the service writer Matt shafman to the general manger. The general manager is one of the kindest professional person that I have ever spoke with. It's nice to know that they really do want you to be happy before they charge you for service. Matt is a great person that explains everything in detail from how long it will take and why.
About a week ago I just bought my jeep Cherokee 2014!! Absolutely love it!! Got a wonderful ideal on it!! Everybody at Kelly's infinity was amazing!! Chris King truly goes above and beyond!!
One of the best experience in a dealer I ever had. My qx30 had an issue with the parking sensors and Adam Figueroa knew what the issue was and took care of the issue and now the car is working perfectly! He provided m with a loaner car and keep me up to date all the time while the car was getting fixed with all the updates. Best dealer I been to!
It's always a pleasure working with Adam in Service. He is always happy and goes out of his way to help in whatever way possible. I love working with him because he is honest and really does care about his customers.
Can't give this dealership enough praise. They are extremely responsive and are extremely fair with their service. They take their ability to service customers in a timely matter very seriously. On the seldom occasion that items were not completed as quickly as expected service was discounted to compensate for the misstep. The service advisor has always been great. This is the type of service you expect when you buy a nice car. Excellent Job!
Had a great first service visit with Victor in the service department as well as the ladies at the checkout counter. I had to change appointment twice and was treated great both times.
Also had a lender car at my disposal that was brand new and only had 800 miles on it.
Overall first class visit with Victor, my salesman Chris, and the ladies at the checkout desk.
Had a very pleasant and courteous experience from start to finish. I have worked with Shawn Quinn, he is the best car salesman I've met with, very honest and knowledgeable. He gave me unbiased advice and answers to all my questions and concerns. Signing the papers with Adam Hoyt was an enjoyable experience, he had explained everything to expect from the very beginning so they will not be any surprises. He is very upfront, sincere and respectable person to work with. Last but not least, Lisa Avola, she is just an amazing person, honest, very knowledgeable and very nice and easy to talk to. Everyone over there is really warm and nice, and they are not aggressive and they make sure to make you feel as a customer welcomed and at eased. I'd give them 10 stars if I could and I'd definitely recommend them to anyone.
We bought a Fiat 500 last year and we had a great experience. Price was great because they were abandoning Fiat soon. A year passed and we went back for tune up and rim repair. I didn't have great expectations because they are Infiniti and Maserati only at this point. But they took great care of our little 500, on time and at a very fair price. Rim repair was covered by the rim protection plan without hassles.
My experience with Kelly Infinity was a pleasant one. Initially when I inquired about the vehicle I saw online I wasn't positive I would be buying a car so quickly. After coming in to test drive it and having the pleasure of meeting and working with Peterson Charles, he made it so easy without using any sales pressure, I was able to make the decision pretty quickly. Signing the paperwork with the business manager Adam was also pleasant and not intimidating, he explained everything and answered all my questions. He also made it easy. It's not just your slogan it was defiantly my reality. I look forward to driving my new car and having the assurance of Kelly Infinity behind it. Sincerely, Kim Solio
We were in the market for a new 🚗 for over 8 months and were leaning towards Audi but we wanted to explore all our options and came across Infinity.
It is a great product very efficient and the upgrades are state of the art.
We worked with Niko from the Kelly Infinity at Peabody MA. More than the product the customer service and friendly nature of the staff helped us make a decision. When we completed the deal they welcomed us as a part of infinity family and they really mean it.
A great product with a great culture.