Great hotel right across from the mall. Modern Decor. Love the complimentary lounge access for platinum members. The bar and restaurant is also nice with great food. Most of the employees went above and beyond to make sure you're happy with your stay. The ladies/employees in the lounge are friendly and helpful with info about the area and spots to go to
The quality of service was good. We stayed at this hotel for a conference and everything was taken good care of by the staff. Hotel was a little hard to locate since I am not from the area. The room was nice, clean, and a good bed. I was lucky to have an outdoor space as well. Lots of restaurants and bars in the area.
Great hotel! Did not have high expectations based on exterior and the price we received, but was pleasantly surprised. Awesome location right across from Lenox mall and MARTA stop, and walking in you'll find a newly-renovated hotel without the hectic activity of a large property. The bar is super cool and modern with TV's everywhere, there's a porch overlooking Lenox Rd., and the college football flags outside are a nice reminder of where you are. The staff was actually amazing, and I hardly ever notice that aspect of a hotel. Extremely professional, and three separate members of the breakfast staff made a point to check in on us while we enjoyed the complimentary breakfast buffet. If staying in a comfortable, nice hotel in the middle of Bulkhead is your goal, spend the extra money elsewhere and go with this hotel. Probably the best Marriott experience I've ever had.
Internet is pretty good I must say. Food has left a lot to be desired though. Lots of flies in the building. Rooms are not very clean and some sheets were stained. I wouldn't recommend this hotel. Location is decent.
This place is great. The quality of service you receive at the Buckhead Marriott is what you would expect to receive on a five star luxury vacation. The staff is helpful, friendly and prompt. The food is good and the beds are comfy. The facility is also incredibly clean! 5 stars!
The staff here is *wonderful*. The most genuine nice and helpful welcoming people you could ever hope to meet.
However bring your own pillows (if you need firm ones).. theirs are quite soft so they may not be firm enough for you as is.
Pool is okay. Staff, once again, absolutely top notch, best in.the business. Stop and talk with them during your stay, you will be glad you did!
Leaving my original review below for context - but I will be changing this to say that the front desk staff were very understanding this morning when we went to find out why I was evicted. We informed them that I was told at check-in an incorrect thing. They immediately rectified it and oulined their policies for me and I was given my room back. So I maintain that this hotel has possibly the friendliest staff maybe ever!
ORIGINAL REVIEW:
Everyone on staff is very, very nice. I was so impressed. Then I got one noise complaint due to not seeing my friends for an entire year - we were catching up and got too loud, I will admit. we rapidly cleared out the noise upon the complaint. Immediately! I was still kicked out of my room with no "warnings" given. Also, I was told by your front desk that smoking on the balcony was permitted. I was told by security I will be charged $250 for smoking, even though it all took place OUTSIDE after they told me that was okay. I have never had a problem anywhere before and this just made me sad - I was willing to comply with whatever hotel staff said. They stranded me in the middle of the night, instead.
This hotel was awesome! The rooms were very clean and neat, with soft pillows. We got a room with a balcony and seeing the buildings at night was so pretty. They had cookies in the lobby! That's always a good sign. But the best thing had to be the restautant where we had the breakfast buffet - wow that was delicious and amazing! Fantastic selection, I wanted to eat everything, and the staff was exceptionally kind and courteous!
Stayed for two nights (4/7-4/8), staff was very helpful and nice. Great location.
Biggest complaint was with the gym. It was easily noticeable that the gym was not cleaned daily. It was very dirty with towels left laying on the floor, trash left on the floor next to the equipment, and dust piling up in the corners and on some pieces of cardio equipment. I understand they cannot have someone constantly cleaning the gym but the same towels and trash I noticed on Friday and Saturday were still there Sunday morning.
Will not be returning to this location.
I miss this beautiful hotel. The staff are amazing. As for the issue I had with the tv, I appreciate what Theo did for me.
The rooms were very comfortable and clean however, the front desk is pretty worthless. We ordered breakfast for our rooms each night for the following morning for specific times because we had a major time constraint this trip. Unfortunately, or food never came on time. When I called the front desk (6 different times in 2 days) they either hung up, put me on hold and never returned or said they would find out and call back but never did. The employee that bright us our food (eventually) said the front desk had JUST put in the order. I'm unsure if there is a communication problem or what the issue is but it is a serious problem. The front desk definitely needs to be more aware and accommodating to the guests.
Wow this place is nice! It has everything. Valet, self park, free Starbucks. Too much to list. And the staff is amazing!
Attended a conference at this hotel. Meals were in the conference dining hall. Food was bland and boring. Room was nice enough. Nothing spectacular, but comfortable. Conference area is great. Staff was accommodating and friendly.