About
Location :
Added by Jopie, at 22 November 2016
Opening Hours
- Monday 10:00 AM – 7:00 PM
- Tuesday 10:00 AM – 7:00 PM
- Wednesday 10:00 AM – 7:00 PM
- Thursday 10:00 AM – 8:00 PM
- Friday 10:00 AM – 7:00 PM
- Saturday 10:00 AM – 7:00 PM
- Sunday 11:00 AM – 6:00 PM
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13 Reviews
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21 December 2017
The associate who helped us was very attentive and friendly.
Our experience was quick and easy.
This is how a shopping experience should be at all times.
Thank you!!response / report this review -
14 December 2017
good service but some customers were unhappy with the wait time. the person that assisted us was unfamiliar with the iPad pro.
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18 October 2017
Service at the Genuis bar is good once you get to the front of the line..1:30 appointment received help closer to 2:30. I think they're overbooked. It's a popular location.
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02 October 2017
Apple Techs were nice the hostess didn't seem to want me to opt for waiting the 1 hour waiting period for purchasing a laptop however I explained I couldn't preorder and pickup because I was doing the uncommon paying cash.lolthe wait was fine the apple Tech John was a pleasure when it was my turn and the gentlemen helping with the setup was great all in all it was a pleasurable experience being a first time purchaser and owner of a Mac.thanks much Apple STORE IN Manhasset it was a pleasure : )
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02 October 2017
As is likely with any Apple store, great customer service. Always a delight to chat with them. We purchased a new MacBook pro, got home only to find it to be defective. Came back here and was promptly helped to remediate the issue. Was given another brand new laptop right away.
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30 September 2017
I bought an IMAC 27 inch desk top computer on Sept. 25,2017 and they were transferring my info from the old 24 inch to the new one. After it
was done I tried to get into my email before I left the store and I was
unsuccessful------the person working with me sent me home knowing that
I could not access my email.The next day I went back to the store and talked with Gloria who was absolutely terrific. It seems they never put
in a validation number and this caused the above problem. Gloria had me come back to the store on Thursday and told me the problem would be fixed. I went from being very upset to leaving with a smile. I can't say enough about Gloria the Store Manger, Cori, Lead Genius and Juan,Coratine (not sure if I got this word correct). These three people were just wonderful-------they had patience and really cared about me and they worked hard in fixing the problems with the computer. I just want management to know how lucky they are to have these caring wonderful individuals working for them. It is easy to complain but not many people take time to compliment individuals that go the extra mile--------I just wanted to highly commend these three individuals.
Barbara W. Kleinresponse / report this review -
25 September 2017
This is an Apple store closest to my home in Queens. It is also inside one of favorite shopping center in Long Island, New York. It only gets one story, so there no no stairs or elevator for the customer floor. But there is an elevator for store use only next to the two universal restrooms inside a secret door. But there is no sign indicating that the elevator is for private use. People working there are not very helpful ,nor knowledgeable. I have raised questions about iCloud usage to a few employees and they didn’t seem to know the answers.
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08 August 2017
I have been to this Apple Store numerous times, and I am not sure that I have had a single productive experience. 3 years ago I bought a Macbook Air which turned out to be a lemon (it would repeatedly shut down unexpectedly). Though a different Apple Store had run diagnostics and not found a problem, this Apple Store did the same thing and insisted the computer was fine. When I insisted that they take it in for repair, they still could not fix the problem. I suggested they replace the motherboard, and they balked. When I received the computer back after being "repaired," the problem persisted. Finally, I brought the computer to an Apple Store in Philadelphia who correctly diagnosed the problem, and CHANGED the motherboard, which fixed the computer! 3 visits to the Manhasset location and no solution, one visit to Philadelphia location and it was fixed.
Later, my iphone 5s needed a battery replacement. A battery replacement will cost about 80 dollars out of warranty. A repair replacement (where replacement of the battery will not work and they need to replace the device as a whole), will cost about 270 dollars. Without even a cursory inspection of the device, the genius told me that I would have to replace it in its entirety. She also made me get extra cloud storage to back up the device when I had not even committed to changing the device at that point.
The point is, this location is filled with incompetence and their only resort to solving problems is to replace your device with a brand new one. I am not sure why this location is so bad, but it is. Better off going to pretty much any other location.response / report this review -
20 April 2017
Long lines. Just like any apple store. Better than going to Roosevelt field or Queens Center Mall.
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18 April 2017
Don't bother with reviews that are negative. The store is always busy and sees a steady stream of people and at the end of the day, attempts to help as many people as possible in a shorter period of time then the Roosevelt field one. I've been here numerous times and they have always tried to help. It's just at times the wait is going to be long.
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08 April 2017
I got theeeeeee besttttt customer service here from Amit and Kristy the manager. I'll definitely use this store as my home store.
If you want outstanding service come here!!!
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16 February 2017
Stopped by tonight. Had one question about an Apple app. They said I needed an appointment, they further said they could give me an appointment in five days. Staff not friendly. I left and called Apple.customer service and they helped me out right away and were great. Thanks Apple.
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29 November 2016
A very helping team it was a very nice experience. thank you. really service with a smile. especially Vicky: you are not only pretty but very nice person. stay the way you are.
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