Disgusting unclean and unfriendly staff! For the price i paid im disgusted. Curtains in the room were filthy bed linen looked dirty, just not a very good experience! My friends also had dirty rooms too! Dont reccomend staying here at all!!
You will experience the Worst customer service. The reception is rude (all of them) as they roll their eyes in front of you instead of offering to help. People who work in the hospitality field has no intention of offering service for people who pay money to stay there. Had to get the manager and had no idea what to do. Thanks for the worst time of my life. Makes customers upset and angry instead of offering service. Do not go here and pay money wages for those rude reception people.
Poor customer service, horrible beds and sofa sleepers (ran out of rooms). Had our reservations wrong, awful rooms, and the sofa sleeper was so saggy I ended up sleeping on the floor! Not impressed at all, and I am not one to complainwill not be back. Not a good way to start out a 3-week vacation of a lifetime.
Good service. Decent rooms at a decent price. Not 5 star quality but good if you're looking for a place to stay after a night in the town.
The room(s) were not cleaned well. The restaurant buffet breakfast was ordinary. The free wi-fi was a joke. The staff were happy and helpful, however, I would not stay there again.
Really bad experience with this Hotel, booked for a night stay with Dinner and breakfast. The entree came out over 45 minutes after ordering and it was stone cold, we did not eat it, the main was delivered 25 minutes later which was also stone cold! There is only 9 dining tables that they have to service! When we rejected the main all they asked was do we want a cheese platter! (I suppose because it doesnt need heating lol) I made it clear to waiters on the night and when we checked out but The Quadrant management are not interested in listening or a refund. Ended up an expensive stay as we had to go elsewhere to eat! One star is for breakfast which was very average as well ;-( Dont waste your money Oh by the way the rooms dont look like anything on the website :-(
Nice and calm hotell close to the city center! Got washing and dishingmachines in the apartments with free washer and dishing powder. Does not charge for coffee, tea and chocolate. The room was cleaned and service every day, even on weekends. And the jacuzzi was also nice and free to use! Staff was nice and helpful we even got our last breakfast in a doggy bag, when we needed to leave early for our flight.
Room was clean, but nothing flash feeling like a dorm apartment or bedsit. Bathroom was small but functional. Power points where in short supply unless moving furniture or trying to plug into the kitchen - not really the best in our electric hungry age. Staff were all very friendly and polite, which was great. Car valet service was good, although it wasn't the clearest when I was checking in how that was supposed to work as the front area was covered in taxi's. Restaurant for kitchen was very cramped and tiny, with guests needing to sit in the bar in order to get a table.
The rooms could definitely use a make over. Our room was a bit small for two people.
Cheap and convenient accommodation in central Auckland
No fuss, clean hotel with a lovely location. Nice view of the city (from the 18th floor!)
Lived here for over a year in our rented apartment and booked rooms several times. Would not recommend. The body corporate and maintenance staff is clueless, and hotel staff is unprofessional and unfriendly. Go do yourself a favor and rent/book a hotel somewhere else.
No one was helpful. A big black hair stuck to the door in the bathroom. Customer service had hit rock bottom. No toothpaste in the bathroom. Two rooms were booked and they went even on the same room. If I could rate lower then 1 star then 1 star would be much to high. Sort it out. Definitely do not recommend this hotel!!!!!