Sean at reception is so lovely, room is tidy and well presented. We will be returning :)
We have stayed many times, the reception staff are lovely & nothing is a problem but our room smelt musty we have mentioned this on previous stays @ $195 per night I feel it needs to be addressed. The room is very small but adequate just!.
Room smelt like cigarettes so when asked by the booking website in a survey I said the room was smelly. I wasn’t worried enough to complain to hotel staff but they decided to ring my room at 10:30pm to discuss it?
Won’t be going back here.
Our stay was paid by a third party who sent us the booking confirmation; even though it said that checkout time was 12 pm the cleaning ladies came earlier and we had a discussion.
When checking out we had to send the booking information for the late checkout to the receptionist because she didn‘t have it in her computer.
There was a 100 nz dollar bond upfront which was odd since we could only pay that with a credit card, no cash, and we thought the third party did pay everything already.
Without even asking and without a legal basis they copied our passports which was a reason to inform an official office for security reasons.
Room was tidy and nice with air conditioning, fridge, hot beverages and water cooker. The bathroom had plenty of towels and was provided with lovely soaps, conditioner, shampoo, etc.
On the last day we unfortunately had very loud and smoking neighbours so we couldn‘t stay outside at the terrace.
@the hotel regarding your comment: You didn't charge the 45 $ fee since we could provide you with the confirmation that the checkout was booked for 12 pm. Accepting only credit cards for "security reasons" doesn't make sense since you stole our passport data without even asking us and a legal basis which is a threat to our security so "security" is obviously not your internal guideline. Also the bond on the credit card was obviously because the cleaning ladies last longer to go to the rooms and to report if something is broken or missing; with a cash bond you were obligated to give it back to us right away when we checked out but with the bond on the credit card you have more time to check that matter and give it back later. Your dishonest comment mirrors your attitude regarding your guests. We won't come back.
Lincoln Green was simple and petite. The only thing I could recommend was at least a few utensils,we only had 2 teaspoons,that couldn't quite cut it when we wanted to eat in. Least a bread knife for toast. Though we also had no toaster
The admin were all friendly,very helpful and the place was clean too. Thank you all.
Excellent customer service, room clean, bed comfortable.
2nd time I've been here for work, now
Rooms are lovely and comfy, bathrooms are clean and tidy.
Great facility, helpful and loved the restaurant plus the free breakfast is elite
When enquiring around 11.30am on check in I was told 2pm which was fair enough, but I mentioned I was in town for a wedding and if there was a chance my room may be readier earlier than that to allow me to change for the wedding. I was told that if any change was made to allow earlier entry it would cost me $40 as housekeeping schedules would need to be rearranged. At no time during the call did the receptionist even say that she would check if the room was perhaps ready, there was no friendliness with her attitude nor did she attempt too offer any helpful solution. My friends had block booked several rooms for the event and had been able to check in earlier than 2pm. I found the attitude really disappointing and once in the room while I found it clean I found it to be out dated and certainly not up to the cost that was charged. Through the inflexibilty and unfriendly and seemingly inconsistent treatment I would not recommend this Hotel.
So sorry but the worst nights sleep, hard beds, small rooms, over priced. Had to turn off fridge it was so loud. No extra blankets in the room .
No credit card, they won't let you stay.they don't accept eftpos or cash!!!! on check in.$45 early book in fee before 2pm. Not impressed
Clean, tidy, offer the usual services. There's bound to be something you like in the breakfast buffet.
Had wedding reception there and stayed the night. Had a great time.
Every thing was OK but you need to step it up a little bit.
Stayed for 2 weeks.
First week had a nice and clean room.
Second week in another room i had to unclog the shower drain and had to clean the airconditioning unit as the filter was all blocked and dirty and it made the room smell bad. Restaurant and bar was not to shabby, food was good😎
Great place fantastic staff great ambience the food is amazing
Quite old rooms. Never look at actual mattress! You won't be able to sleep well on it after what you see.
Housekeepers are very friendly, but help desk ppl don't look like they care about anything, though, they help when asked. Also, don't watch them clean your room. They wipe all toilets with the same piece of cloth >.
Good service. And catered for vegetarian diet as requested
I absolutely love the hotel especially the staff. During me and my husbands stay around mid October for a wedding, we really were unsure of how it'd be because of our other family's recent experiences, but I really loved the general feel of the place! The housekeeping staff especially the youngest of them (Moisha?) took extra care of me and my friends when we stayed in 132 & 134 😁 She took time to tell us about Aucklands attractions as we were born and raised in Brisbane and it was our first time in NZ. Also her room presentation really stood out as we were quite a messy bunch, although we tried cleaning before she'd make her rounds just to make things easier for her. The breakfast was alright too but a big thumbs up for this hotel WELL DONE!