Name: Le Grandeur
Address: Jalan Mangga Dua Raya, RT.1/RW.12, Mangga Dua Selatan, Sawah Besar, RT.1/RW.12, Mangga Dua Sel., Sawah Besar, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10730, Indonesia, ID
Telephone: +62 21 6128811

Le Grandeur is a lodging, located at Jalan Mangga Dua Raya, RT.1/RW.12, Mangga Dua Selatan, Sawah Besar, RT.1/RW.12, Mangga Dua Sel., Sawah Besar, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10730, Indonesia. They can be contacted via phone at +62 21 6128811, visit their website www.legrandeurhotels.com for more detailed information.

Location :

Jalan Mangga Dua Raya, RT.1/RW.12, Mangga Dua Selatan, Sawah Besar, RT.1/RW.12, Mangga Dua Sel., Sawah Besar, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10730

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Added by Jopie, at 23 May 2015

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Tiara Kartika

29 March 2018

The pro side is, nothing problem with hotel
The downside is the location of the hotel area that far from the megamall i guess.
other than that, it was an awesome place to stay.
Andy Prasetio

05 March 2018

Held my wedding reception here years ago. it was pool party, the staff really did a good job. the place was nice, not too big not too small. the food was delicious. Thank you very much..
Tomi Nugraha

05 March 2018

Hotel room was nice and clean, but the tv remote is broken and we can't adjust the thermostat. request for the corner room if you want to see the beautiful view of sunrise.
Room service was so good too. breakfast was ok.
location are quite near to shopping place, tourist place at north jakarta and airport.
I will recommend you to stay at this hotel.
Salah Uddin

29 January 2018

The facilities at the hotel are very good. Room service menu need to be improved in terms of choices and prices. Before booking I found in a website that the hotel offers shuttle bus services to and from Airport, but the receptionist is not aware of it. Perhaps the service had been discontinued now.
Paulus Sugeng Widodo

12 December 2017

I was book 1 night reservation on Aug 10, 2017 for stay on Dec 9, 2017. Booking was easy, payment confirmed. But I have problem when checking in. The officer at front desk said that the hotel haven't received my payment. How come? I have all my proof, receipt, screenshot when I did the reservation. I have proof of booking confirmation and payment confirmation. He asked me to check with my bank. Lucky, the bank confirm that there was no transaction on 10 Aug for this hotel.
It was unusual that online reservation did not deduct payment at that time.
After check in to the room, there was no toiletries ready in the bathroom. No towel, soap, shampoo, etc.
Not only that, my son was injured in his hand because there was a nail coming out of the couch

This hotel is sucksnot recommended
Nicanor Wijaya

11 December 2017

It's look like they have some management problem. It used to be famous 4 star hotel. But it seem they falling down. I got it with discounted price, almost same price with 2-3star hotel. The problem is, I found box of used contraception, which is unacceptable form my standart. The restaurant take too long for order and the worst is I order rib eye and been waiting for 30 min just for confirmation that rib eye is sold out. I was watching tv and suddenly a cockroach crawling on my pillow. Also, my brother found toothpaste stain in the faucet.
Flower Khan

10 December 2017

Hotel is good and location is nice. However very lazy staff and very poor service. It took arround one hour to check in while I was so tired. The room was for two person and only one towel provided. I asked for extra blanket and towel but never came. It feels like you pay and then live by your own. Cheers
Australia Finance Center AFC

30 October 2017

This was my second time to stay in this hotel. We chosen this hotel due to its location to our meeting points. (I brought 4 other guests who all complaint about the hotel's service and rooms). The hotel's customer service esp. in the reception is extremely poor and below par. Hotel is old, dirty and presentation is not good. (holes on bed cover, yellow bath towels)

4 Issues:

Issue 1: Had issues from the moment I checked in. I booked & confirmed for a King Deluxe Room but was given twin room without being advised first hand. When I asked the receptionist, this lady said no other room but if I want, I can have smoking room. I advised her that this is not what I booked for. She didn't want to listen and argued that i booked twin room. I have to show her my direct online booking with the hotel to her. She didn't apologize. Then a gentleman called Sonny stepped in and said that he will place me in Level 17 Floor to fix this issue. But I have to wait til 11pm before I can go to my room. I advised him that I have been up since 4am that morning due to overseas flight and I have morning business meeting tomorrow. He advised nothing can be done. I waited. NO EMPATHY. I asked for the Manager to call me tomorrow morning but no one rings. When I got to the room, no hand towel or bath mat.

2nd issue: No hot water on my second night. I complained and was advised that there are some maintenance work being done on the hot water. I asked them that they should at least give notice to the guests so that we can get prepared. No apology. Again, I asked for manager to call me. No one calls

3rd Issue: I booked 2 room. The other room is twin room and checked out a day before me. When I handled the check out, the checkout receptionist suggested that I checked out my room instead of the twin room. I have to again explain to this lady who is so stubborn and insisted to check me out on my room. I have to show her my booking again. She then realised & completed the checkout process. She then asked me to check out my room and move to this room. I asked her why and she said this is because the room I am in now is on executive floor and I need to move down. I asked her that I didn’t asked for this room and I was allocated due to their mistake. I also asked her why am I going to twin room when I asked for King Room. This receptionist doesn’t seem to know what to do. I then asked again to get the Duty Manager to come out. I then explained to her which she then apologized. I also asked for her General Manager to call me. She reluctant and suggested that I have to go through her boss, which is the Front Office Manager. I met this Front Office Manager the next morning in breakfast room and expressed my utter disappointment.

Issue 4: Light flickering and water tap leaking.
Overall, very disappointed and won't recommend anyone to stay here. Doesn't deserve the money and customer service is very bad. Receptionist not willing to listen to guests and when realized in the wrongs, they would ignore the topic and try to brush you off.

**Stay away from this hotel unless you want to be disappointed!!**
Mona Rahim

26 October 2017

The location is good and friendly service. Will definitely stay here again on my next trip to Jakarta. Just need to improve on the access card as I had to change few times. Overall is good
Deepinder Singh

17 October 2017

The hotel is in a really bad shape. Strangely it it's advertised as 5 star but I don't think it should be even 3 star. The pillow covers and bed sheets have holes in them. Poorly kept. There were no face towels available and we had to request them. Other towels were also of inferior quality. The interior also needs attention. Asked the hotel housekeeping to provide iron and ironing board and they refused that they dont provide it.

Only thing good was that we were allowed late checkout as we booked directly from hotel website.

Would not recommend this hotel to others.
Illiya Qulyaqin

24 September 2017

Not so convenient. Water pressure keeps fast and slow. Old hotel needs to refurbish and upgrading.
Dino Lapiz

09 September 2017

Old type of hotel but our stay was just nice. Breakfast was just okay. Not so good, not so bad. They're few varieties of so-called international buffet menu. Just few feedback, on our 2nd day of stay in the hotel, laundry service wake us up from our sleep and with our surprise, they even open our door to check if there’s any guests inside. Was it part of their standards? Aside to that, we didn’t inform anyone to clean up our room. We leave our valuable things on the drawers of the room (as the safe lock was not big enough to keep our things) including laptops, others gadgets and including foreign money currencies and to our surprise when we got back from our whole day tour, our room was cleaned up. Where’s the privacy of the guests?
Tan Poh Lee

05 September 2017

Location wise is good, just next to Mangga Dua ITC, good place to visit to buy local products at super low prices. Good space for Suite room. Old hotel but well maintained. They have taxi stand right in front of Hotel, using Blue Bird, the most reliable taxi company in Jakarta.
Vero Nica

21 August 2017

I love staying here. Proper stars service. Newspaper delivered to room. I stayed there several times already.
Denny Kusuma

25 July 2017

The room is spacious and comfortable, but needs renovation. Especially the toilet. Other than that the location is great just beside it Mangga Dua where you can purchase cheap products
Shairil Ruslan

18 July 2017

We took two connecting rooms for my family of 4. Room 1 had a clogged bathroom sink which made water drain very slowly. Room 2 was furnished with only one towel for a room that is supposed to accommodate both my husband and I and our baby. The baby cot was provided with a pillow but no blanket. There was no floor towel provided so the wet floor was a danger to us due to the risk of slipping. No face/hand towels provided despite having the railings for them. Room 2 bathroom faucet is loose and risks coming off. In terms of breakfast at L'Avant, the choices were good but taste wise just average. The omelettes were prepared in advance and so they were cold by the time we were served them. Food that is supposed to be warm/hot should never be served cold or prepared in advance for risk of bad taste/food spoiling. The Japanese food section was a good effort but lacking in taste and presentation. Staff were all courteous and helpful. Location wise this hotel is awesome as it has a connecting door to Manggar Dua.
Achmad Basri

30 June 2017

petugas hotel sangat tidak ramah. bad services. very not recomended
Erick Hardi

29 June 2017

Great hotel, clean and great food
Teito Klein

06 June 2017

I always stay here when I go to Jakarta. Nice place to stay with clean room and good service, they also have a very delicious breakfasts. The hotel has exclusive access to Orion Mangga Dua.
Nino Kainama

31 May 2017

It used to be Dusit Hotel before the renovation and became a more "grandeur" in interior and room design.
One thing tough about their lobby entrance boys, we didn't really mind opening the door to our car on the lobby, but its my first time on a 4-5 stars hotel that no one came and opened our car door. I was thinking of using the vallet service then and end up parked the car my self because no one approached us at the lobby.
Other than the lobby entrance, overall it's a great hotel.
Muhammad Fairuz Kamissan

30 May 2017

Been here for almost all my trips. Always feel like home when you reach the hotel as warm smile and nice gestures of welcome each time I'm back at the hotel. A hotel with easily access to all the parts of the city and taxi or grab readily available to send to your destination. Also around the area there's abundance of local street food that no to be missed during the trips. Overall always happy with my stay here.
Edu Juga

07 May 2017

this is new name le grandeur.. old name dusit, its depend to the hotel management that manage the building..
Panca Prejapar

30 April 2017

Nice ambience, great service
Kiantoro YBG

12 April 2017

Hotel is very convenient to get around n close to shopping mall ITC mangga dua
TaeHoon Kim

10 February 2017

Old but cozy and comfortable. There is nothing much nearby other than 2 convenient stores.
Breakfast was good.
Varun Nayyar

24 January 2017

Excellent hotel, for the price you get unbelievable value. If it were not for the location being rather poor (not very much to do in North Jakarta if you're not going to a theme park), I'd give this place 5 stars.
Lawrence Lestari

16 December 2016

Somebody is giving fake address about this hotel. Le grandeur is in mangga dua and not mangga besar.
Agung Hadiyanto

22 November 2016

Near to famous shopping mall, ITC Mangga Dua. Breakfast food have lots of options, indonesians, western or chinesse menu
Gunne Steen

16 October 2016

Never been to Indonesia before.

The personal working at the hotel is very nice and kind.

The Arabic Priest/IMAM sounding loud several hours every day in the public room, and completely taking over of the public space, is a very big disaster. I won't come come back to neither Indonesia or to Jakarta or to this Hotel if this condition won't be changed and removed from the public space.
Nurul Ain Fatihah Ibrahim

18 September 2016

Excellent location near to shopping malls. Room is abit old but spacious and clean. I particularly like the local menus on breakfast.
Jimmy Lin

16 September 2016

Four star hotel but the rooms are now kind of old and worn. service is good. Check in is a bit slow though.
Baby Barbie 宝贝

26 August 2016

The Hotel is rather old. They have private access to go to ITC , Pasar pagi, Orion, Harco & Mangga Dua Mall. The hotel service is excellent. That time, my kids leave their short & shoes when we'd check out. 2 days after, the staff from lost & found department was called me. I'am thankful about it 😀
Antonio Andre

30 July 2016

Gak semewah dulu
Paulina Hermawan

16 July 2016

Gampang shopping nya, nyambung ke shopping mall.
Amoz Pemo

12 May 2016

By international standard this hotel is no where close to a 4 star hotel, to top it off the room was dusty and old. The breakfast was horrible with limited choices. The staff seem reluctant to assist customers. Would not stay or recommend this hotel to anyone except my enemies.
Martin Wijaya

28 December 2015

Good hotel. Convenient.
Daffa Fakhi

25 November 2015

Bagus tempatnya, plus sarapannya enak! Hehehe :v
Kenneth Ong

18 September 2015

The hotel is very dated and service is ok. The room we stayed in was hot and moldy. When we called for an extra towel, it took well over an hour.

Location wise, it is centralized and close by the China Town.

Meh!
Abdullatif BoKannan

30 May 2015

Very good hotel, clean but the towel overused need to be replaced.
Buffet breakfast need more variety of international food. Because most of the buffet breakfast are Indonesian food although they have more than 25% of their customers are none Indonesian during my period of stay (May 24' 2015) until (May 31' 2015) 7 nights.