Name: Hotel Ritz, Madrid
Address: Plaza de la Lealtad, 5, 28014 Madrid, Spain, ES
Telephone: +34 917 01 67 67

Hotel Ritz, Madrid is a spa, located at Plaza de la Lealtad, 5, 28014 Madrid, Spain. They can be contacted via phone at +34 917 01 67 67, visit their website www.mandarinoriental.com for more detailed information.

Location :

Plaza de la Lealtad, 5, 28014 Madrid

Contacts :

Added by Jopie, at 06 July 2016

Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

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Anonymous

18 December 2017

I went to the Ritz for my company's Christmas party. Almost everything was great, the food, the drinks, the service, the location. The only bad thing was an hour and a half long wait at the coat check when we were leaving to get our coats.
Anonymous

06 December 2017

Friendly & helpful staff on arrival. We only stayed for drinks but always go there when we are in Madrid . I looked into El Prado whilst my partner sat & read the paper ! I love the decor & listening to the grand piano whilst chilling, a bit of old world charm.
Anonymous

04 December 2017

Nice hotel, bit old fashioned. All the waitress very kind and polite.
Anonymous

21 November 2017

A 5-star hotel should be outstanding physically, but even more so offer service that is essentially flawless. The Ritz did not impress on either aspect. We did not get the experience of luxury one can expect from a high end hotel.

Some examples to illustrate that the service and property was far from legendary:
> The requested fresh flowers were missing in our room when we arrived. When we addressed this at the reception we only got a "we are sorry" and no effort was done to bring any flowers afterwards.
> The requested tickets of the Prado museum were forgotten and not provided at check-in.
> Without asking, the waiter brought us our bill for the drinks that we had not even finished yet in the hotel lobby. We felt as if in an American diner where the waitress brings the bill as she wants to fill up the table with the next guests.
> The restaurant host offered a newspaper at breakfast but subsequently forgot to bring one because she was too busy entertaining a more important guest (president of Real Madrid).
> The Audio Description Commentary was activated on our tv (which results in a voice describing what happens in a tv scene in which the actors are not speaking - service for the blind or partially-sighted). A technician came to our room but couldn't remove the setting there and suggested he would go to figure out how to disable the setting at the tv in his workshop. We never heard anything any more.
> The lobby restroom was out of toilet paper.
> The wallpaper in the hotel room is getting loose
> Matching paintings hanging next to each other in the hotel room are not lined up evenly
> Ventilation is missing in the hotel room's toilet causing dirty smells to remain
> The hotel room's air conditioning / heating is quite noisy and me and my girlfriend we get sick in the room is something smelly really bud
> The hotel room has many many light switches that are interconnected incomprehensibly causing you to turn on all lights at once accidentally which kills the mood in the room
> The grout lines between the tiles of the bathroom need maintenance and are old
Anonymous

04 November 2017

It was amazing just a little bit more maintenance and I would have given five stars but food was amazing and the accessibility of the hotel is just great.so thumbs up 👍👍
Anonymous

13 April 2017

Tried to go for a drink on the terrace but unfortunately I was in shorts so not allowed. The doorman recommended me a good alternative!
Anonymous

23 March 2017

Very grand and ornate and a great place to sit down with friends and enjoy a drink appetizers.
Anonymous

08 February 2017

Excellent service. Amazing venue and great location. Always a good option.
Anonymous

05 January 2017

I love this hotel. Very authentic very classic very grand. Excellent service. Great location
Anonymous

13 July 2016

My stay here was basically perfect! I love that it's very centrally located (15 min walk to Grand Via for great shopping) and literally right next to the Prado! The staff was incredibly attentive, helpful, and gracious, and each member made me feel welcome. I love how the design stays true to its roots with gold taps, chandeliers in the elevator, etc. There's so much attention to detail, down to the actual silver silverware, ornate carpets with old-school stair rods, and embroidery on every type of linen you use. The room was very clean, well-equipped with more than enough soft (and gigantic) towels--basically everything you'd expect plus more. We were even greeted with a handwritten note, cake, and water as soon as we walked into the room. The service was excellent at both the breakfast and the afternoon tea that we had downstairs. Sure it's a bit pricy (both the rates and the restaurant), but it's worth it if you're looking for a bit of traditional luxury in a great location.