Great hotel. Staff were wonderful, rooms spacious and clean and excellent location.
My shower was bust, my USB ports didn't work, bathroom door didn't lock which I reported but wasn't repaired over the next two days I was staying. Breakfast was really bad. I dont usually leave reviews this poor but it wasn't good.
Beautiful hotel! Great level of service including the cleaning daily of the room. The only flaw really is the extreme heating in the rooms at night. We all found it difficult to sleep it was so stuffy and humid!
Overall this is a wonderful hotel in a central location. Would return for sure!
I used a coupon for an hour stay at the spa. It was fine, a little small but comfy. However I had the bad luck of staying in a moment where there was a few couples with children playing like they were in a pool, which killed the mood a little.
A very delightful dining experience in the hotel's restaurant! Food was professionally served aesthetically presented! Exceptionally attentive staffers to non-Spanish speaking tourists like us!
Not that fancy or trendy but trying a little bit of both
The rooms are nice and cozy. With good beds and it is easy to navigate throughout hotel.
I booked this hôtel for the spa but not really a spa. A kind of swiming pool-jaccuzi but almost cold and steam bath out of service.
I took 3 small water bottle from mini bar for 14,5€(a real joke).
The room was ok but no more.
it really doesnt deserve 3 nights for more than 450€.
for me its not a 4 stars but 3 maximum
Great location in the centre of Madrid - near the El Retiro Park and botanical gardens which are both gorgeous. Atmosphere around the hotel is also good - some terrace restaurants lie just outside.
Rooms are good - standard room provides enough room as a base to go and see the city and basic amenities in the room are very good too.
Great location in Madrid. Several nice cafes and restaurants nearby and shopping at Sol and Callaou is just a short walk away.
The rooms are great. Nice and clean, and the art covering the wall behind the bed is gorgeous. View from the room is great and it's nice having a window you can lean out of and see the city life below.
Bathroom and shower is perfect. Love the rainfall shower head and it's very pristine.
We had dinner and drinks at the restaurant and it was very tasty. Quick and friendly service -- same goes for their room service.
Wish we could have spent more time, but hopefully will be back some day soon.