IBEROSTAR Dominicana

Location :

• Anynomous

  13 July 2023

  We recently spent a week at this resort and the grounds were beautiful, along with the pool. There was a slight language barrier but we were able to figure that out early in our trip. Housekeeping took great care of our room. Rooms were clean and spacious. The concierge, Gregory, was amazing and helped us from the moment we stepped onto the resort until the time we left. The Wi-Fi is free but spotty in the rooms. Much better reception in the main areas.
  
  I struggle with how this is a 4.5-5 star resort. I would not stay here again for a few reasons. #1 - the rooms are outdated. There were areas of mold in the room and in the bathroom. The room smelled musty and was always damp. The furniture was old, tile was cracking in the bathroom, the room key reader was rusting and falling apart. The mini fridge barely kept our beverages cold.
  
  #2 - the food wasn't all that great. Between the restaurants and the buffets, the food was bland or not well prepared. I rarely finished a meal because I didn't like it. If you aren't able to get a dinner reservation at a restaurant, your only choice is to go to the buffet. The restaurants also have part of your meal at a buffet style set up. I'm not sure that the food was kept to temperature safely. Oddly enough, My husband and I managed to come home with some sort of digestive issues accompanied with cramping, diarrhea and fever. I'm still not sure what I even ate.
  
  #3 - The staff was inconsistent. 50% were very nice, and worked with us through the language barrier. 50% were very very rude, to the point of not bringing us our drink or serving us during dinner service.
  
  #4 - The drinks were all watered down. You could barely taste the alcohol in the drinks that were made.
  
  #5 - There was little to do after 6-7 pm. The pool closed at 7pm and if you got dinner before 8 pm, there wasn't much to do until the show of the evening. If you didn't want to stay for the show, you could sit at a bar and drink, or go to the casino. That got old after a few nights and by the end of the week, we were bored with nothing to do after dinner!
  
  Based off of these things, we were only able to truly enjoy about 3 days of our trip. This was our first time in an all-inclusive resort. If this is how they all are, I'm not sure we'll do an all-inclusive again.

• Anynomous

  05 July 2023

  Lovely holiday. Staff is so friendly and fantastic and very funny. I loved entertainment and restaurant and bar staff and our roommate was really lovely and sweet. Food was brilliant and drinks just kept coming.

• Anynomous

  07 May 2023

  The beach and pool were very nice. The rooms could stand to be updated. The staff was so-so. They were very nice in the dining rooms but a large majority were apathetic. I slipped in a public bathroom where they had mopped the floor but did not put up a wet floor sign. I hurt my knee pretty bad. When I reported it they were unconcerned and didn't so much as offer me an ice pack. It was only after a manager got involved that I got ice and they followed up to see if I was okay. The food wasn't that great either. I have stayed in other Iberostar resorts that I would give 4-5 stars. This one was very disappointing.

• Anynomous

  22 April 2023

  The food at the buffet restaurants had very little variety day to day. The kids club was not as advertised and was a glorified babysitter.
  The room smelled of raw sewerage daily. The pool was clean and huge. The beach was nice. The specialty restaurants were decent, we went to the Asian, steak house, and the formal fancy restaurant. The portions could have been larger. The in room WI-FI was intermittent at best. I can't say enough about the staff. From the greens keepers, to the security guards, cabana waiters and waitresses, bar tenders, housekeepers, front desk people. They were all great.

• Anynomous

  17 April 2023

  Don't go to the cheap resort. Spend your money elsewhere. This place is totally pay to play. Staff will pretend not to speak English unless you tip them.
  
  Food is extremely poor outside of the restaurants (which you need reservations for and you're limited on how many you can make for some ungodly reason).
  
  The front desk is very slow to respond. Took over 40 minutes for someone to come and unlock the safe.
  
  That said, the cleaning staff does a great job.
  
  If you only want to sit on the beach and do nothing else, then this is a cheap way to do that. If you want to have some fun experiences, you'll need to shell out some cash--and at that point just spend the money on some of the better resorts.

• Anynomous

  14 March 2023

  Stayed at Iberostar Punta Cana for 1 Week in romantic suite.. Room is well designed with good bed and enough room not to feel squeezed in. Large balcony for view and book reading. Restaurants offer good food but if you stay more than 5-7 days, you won't know what to chose as they tend to stay the same. Beach is good with good waves. Golf is good for most players.but maybe not challenging enough for the long hitters and very low handicappers, as I played all week better than at my home course in Canada. Sand traps have too many rocks and too compacted for green-side bunkers and there's no rake at all. No unlimited golf package though .Compared to Moon Palace golf and Casino in Cancun, this resort is one notch lower but better priced accordingly. Stable weather with some showers but they really don't"t last long.

• Anynomous

  03 March 2024

  Iberostar is a great resort if you want to completely disconnect from reality. All food and drinks for you to eat from a range of options at the buffets and drink to your heats content. The range of activities can entertain any age group with activities like dancing and fun games perform by the entertainers to sports like archery, soccer and beach volleyball (nothing is as fun as playing beach volleyball with a pair of tipsy germans). At night the environment is beautiful, the theater is funny and colourful, and the club and casino provide that late night fun. Overall, a great place.

• Anynomous

  05 February 2024

  Fingerprinted at airport upon arrival. Rained all 7 days. Beach chairs never available unless you get to beach by 8am. Same for the pool area. Room and food was satisfactory. Resort requires a lot of walking from room to pool/beach and to lobby and restaurants. Luggage searched at airport upon departure. Would never go back and waste my hard earned money. I’m 68 years old, and I felt like I was treated like a criminal. Good luck if you go!

• Anynomous

  03 January 2024

  Same as Iberostar Punta Cana. Great for vacation on a budget. Not great to rest, or get a "5 star" treatment.

• Anynomous

  07 November 2023

  Beautiful facility! Wonderful staff. Great food. Came for my best friend's birthday and we are already talking about coming back here. The people here are so wonderful. This is my new favorite resort!

• Anynomous

  27 October 2023

  if you are buying excursions in oberostar Dominicans buy from Marino Mercedes who works for voyage. He is very honest and won't ripe you off we got the best prices from him. A lot of the other companies will charge you a lot more. He is very nice and very easy to deal with. Amazing 😊👍👌🏻

• Anynomous

  04 October 2023

  I was hesitant to give this place a 4 stars because it doesn't really deserve it.
  It is still a nice place with very nice staff but it has few things lacking.
  The good part: The grounds are well maintained and the rooms are in general I'm good condition. The food is average plus which is good (I'm comparing it to other resorts we went to in DR or Mexico). The staff is very nice a will try to accommodate you. The beach is wonderful except the seaweed but that is nature.
  The not so good: Need better maintenance when needed, our room has a single AC level that worked and that was the highest cold. Asked 4 times to fix it but never got fixed (the goals had 2 other levels and saw it worked other room). The food while is average plus get recycled from breakfast to lunch and sometimes dinner and for a buffet that is not good. The steak house our Mexican we're average (steak was great) but what u get with it is ehhhh. Need to have a better desert, in general it's average minus.
  
  Want to give a special Mark to the French restaurant it was excellent.

• Anynomous

  01 October 2023

  Things I liked
  
  1) staff was amazing
  2) excursion planner was more amazing and accommodating.
  3) not busy at all.
  
  Things I didn't like
  1) room was adequate. Fridge didn't keep things cold and patio sliding door was broken.
  2) the buffets were so-so
  
  Overall a worthwhile trip.

• Anynomous

  29 September 2023

  Stayed for a week full week. Room was nice, large, and I slept comfortably. Sometimes minibar wasn't refilled until requested. The beach was pretty messy with seaweed but I could see they were doing their best to try and clean it up each day. Did not use the pool but it seemed rather large and popular with the crowd. The buffet food was ok, certainly not mouthwatering. I didn't try the restaurants that required reservation (because why? At an all inclusive?), but I did hear the food at the French restaurant was actually good. I also got sick for a couple of days (from the food or drinks or water, I don't know), and so did my cousin whom I went with.
  
  Other highlights include a casino (which seemed mostly empty whenever I passed by, a gym that was actually pretty nice, a decent disco for the more active crowd, and friendly staff. Also you might get some beautiful sunsets.
  
  TIP: get your souvenirs at the souvenir shop by the lobby. The shops on the beach will "bargain" with you by starting out at prices up to 4 to 5 times those in the souvenir store then settle for a deal at about 2 to 3 times the price and make you feel like you got a bargain... that is until you stop by the souvenir store and find the exact same item for much less than you paid on the beach.

• Anynomous

  29 September 2023

  Lovely staff. Very friendly, helpful, sweet, and accommodating. Rooms are well maintained twice a day. Nice beach and pool.

• Anynomous

  03 September 2023

  Went on a 2 week holiday to Punta Cana, Dom Rep and stayed in the Iberostar Dominicana. Absolutely lovely place. The hotel itself was clean and well maintained, had beautiful gardens, great amenities and offered fantastic activities. Our room was spacious and cleaned every day. The all inclusive mini fridge was constantly stocked and we had clean towels every day. The staff were so incredibly friendly, they really couldn't do enough for you. All of the staff went that extra mile to ensure that you had a great holiday.... and I did!

• Anynomous

  09 April 2023

  Everything is old and unkept. The rooms are dirty, the bedding is dirty, bathrooms were gross, there was a hole in the bathroom cealing, bugs, customer service is the worst I have ever experienced. Food was mediocre. Older crowd....definitely wouldn't recommend iberostar.

• Anynomous

  28 March 2023

  Great beach. Rubbish service, mediocre food, uncaring staff and smells like crap since at least two septic tanks ruptured in one week. I would not go back to this hotel.

• Anynomous

  09 March 2023

  Wonderful resort, had a great room but the tv did not work and the lights would randomly flash... the food gave me bad stomach aches so you should definitely watch out what you eat. The beach and pool are marvelous with clean conditions and wonderful lounging. During our stay we went to the spa, the ladies at the front were so rude! They demanded us we pay a 25$ charge although we already paid for a massage. I had walked in previously to the spa to check it out and was never asked any questions to pay. However, after my massage I was immediately blocked entry unless I paid. They did not even explain properly the situation... therefore leaving me confused as to why the were charging me. Overall, I enjoyed my stay I guess but would probably only return if friends and family would book this hotel.

• Anynomous

  21 February 2024

  Fantastic resort, friendly, and a very accommodating staff, always ready to serve you. Amazing gym, with excellent classes. Great yoga instructors, especially Natasha and Fabio!!!! Love it!

• Anynomous

  18 October 2023

  We had a great time! The staff was great and the grounds were always kept clean. Big shout out to Maldonaldo, Nelson, Luis, and Johnny. The food was okay, nothing great. Rooms were mediocre and the AC wasn't the best, but it wasn't uncomfortable. They always kept the room stocked with plenty of water. I would go back!