Great beach, good food, clean room, great staff. Relaxation. Good mix of nationalities as well
First time in Cuba for me and I'm glad I stayed at this hotel. Chose it because of the golf and it didn't disappoint. The buffet was good, there was nightly entertainment and the beach was excellent. I particularly enjoyed Wednesday's Cuba days where they roasted and served pork right on the beach.
Great resort. Good service. Higher end resort attracts a pleasant type of guest.
Beautiful beach and hotel. They still have some kinks to work out. We checked in at 3pm our room was said to be ready when we arrived we found an unmade bed and wet towels. There are 4 specialty restaurants all requiring reservations except the buffet. We Tried to make reservations but the concierge was gone, the front desk attempted to help, no one answered the phones, they told us to ask at each restaurant about cancellations. When we arrived all were at about 40% capacity, plenty of empty tables and staff but they will refuse to seat you!!! My guess is they're trying not to run out of food!
If you just want to drink, eat, enjoy sun, sand this all-inclusive is the place for you. There is zero Cuban culture here. They strive to be international which is unfortunate. I can stay in the US or Canada for that.
I love this place my brothers, dad and i go every year and play world class golf in paradise!! The bartender Raul is amazing at his craft, spinning bottles and throwing ice with his partner in crime Javier. i truly love our visits to this wonderful resort, the food, the dancing, the music and the people make us come back year after year.
First before I even start on a review of this hotel, you really need to have the proper expectations set when coming to Cuba. This is my second time to Cuba and one must realize that if you are looking for 5 star food or 5 star resorts, this is not the country for you. You are coming to Cuba for the culture, the beautiful sandy beaches and the warm weather and for most of us Canadians, to escape the frozen tundra.
We choose the Melia Las Americas resort based on the previous reviews with Tripadvisor as well my in-laws stayed at a Melia property (Melia Varadero) two years ago and they had nothing but good things to say. This resort however is an Adults only and that also appealed to us when looking for a place to stay.
Our arrival was welcomed with a beverage which was great after the 45-minute bus ride however the lady behind the desk really didn’t make us feel welcome. We were offered an upgrade which another person happily showed us our original room and the upgraded room. We choose the upgraded room as they bed was an actual king and not two doubles pushed together. The bed still wasn’t like you’d expect back home, quite firm and this is pretty typical of resorts in the Caribbean
The buffet was not bad compared to all the other options. We went in with an open mind to the buffet and while not wowed, we were surprised at the offerings in the buffet with the various stations and the food wasn’t that bad. It was quite bland as you’ll read but it wasn’t horrible, and we were able to find something to eat from a few different stations such as the grilling station which has choices of meats and fish.
One tip is go visit the concierge on your second day early in the morning (9:15am) to book your ala carte restaurants. There are four of them here, Japanese, Caribbean BBQ, Mediterranean and International.
We ate at all four of the ala carte restaurants and they only slightly varied in quality. The International was the best one so make sure you book this first as it books up.
The beach is amazing, one of the best amenities of this hotel and for us is one of the major reasons why we decided to come to Cuba. The almost white powder sandy beach is glorious and doesn’t disappoint. There are lots of chairs, lots of huts for shade and you don’t really need to wake up early and rush down to put your towels on them to save yourself a seat. We went down between 730-830 am each day and had plenty of choices to park our butts and chill out.
As for general stuff, there is a guy who walks around the hotel and beach area dressed up as various characters each day. I think it might be the entertainment manager however not sure. Slightly annoying. The Varadero Plaza America (Mall) is a 5 min walk from the hotel and the prices of liquor are the same as if you were to buy it from Havana.
As we came to the end of the week I was about to finish this review off without any real complaints, however, on our final full day we had something that just couldn’t go unsaid. We booked this holiday to celebrate our 10-year anniversary and we purposely left our four kids at home, so we could celebrate properly. We also selected an adult only resort to further that celebration however on our final day the two life guards who were on duty must have had their family and friends join them on the beach. Not only were their kids running around in-between all the guests, they were utilizing the lounge chairs and permanent shade structures that are supposed to be for paying guests. We paid a lot of money for the resort and atmosphere and having this family and their kids just randomly join the resort was not cool. Not only that, the two life guards were not doing what they should have been doing, which is watching over people.
Terrible customer service. Don't expect anything unless you tip each person $5usd. Terrible buffet. Food wasn't cooked properly and select was super limited. Outdated rooms. The "ocean view" room wasn't that great. Only two stars because the beach is beautiful.. It is a public beach so you may run into a lot of locals. Also, the a la Carte restaurants are pretty good(not the BBQ one). Make sure you try to place a reservation with the fine dining restaurant(la arcada) twice if possible.
Great all inclusive resort! Beautiful golf course and beaches. Terrific food and beverages. Large clean rooms.
It's really one of the most beautiful hotels I saw in Cuba. From the outside and the inside. The food was really good. The different resteraunts offer really exclusive meals and the stuff is super nice. Not just to the guest but also with each other. I got the feeling they liked to work there and so I could really enjoy my time there. There was no stress or disapproval. For me one of the most important things.
I've been there in November and the beach was beautiful too. Not crowed or anything. The pool and the bars were perfect too and the entertainment was good,not to much but if you like to have some you could join it. I would definitely recommend this hotel. :)
The beach was amazing and the Cubans working there very friendly. However I had an amazing time: the beach and its surroundings is lovely, nice weather, the hotel looks amazing from the outside with an amazing swimming pool and limpid ocean water
The beach is absolutely beautiful. I found all the staff to be very kind and helpful. The rooms are a bit dated (as a lot of things in Cuba) but they are nice and clean, mine had a beautiful view to the golf course.
Adults only. Great service. Golf walking distance, clean rooms. Food well it was ok. Go to Havana for food
Worst service imaginable. Check in took over one hour without any consideration for our time and then the one bell boy whos an old man was rude after following up after one hour after check in about taking our stuff to the room and wr ended up dragging our many bags on our own and no one from hotel staff bothered to help after seeing us like this. They should learn from dubai. 3 star hotels have better service more class and better cleanliness than this pathetic expensive melia hotel. Also food qas horrible and the best thing to eat was mangoes and they wete constantly out of kt at breakfast bars and restos.
Amazing Hotel, great location, the beach is just stunning beautiful, they even offer free water sports toys for their guests.
Great place for a week stay! Clean and staff very very friendly, food was very good as well!
By far the most beautiful place I have ever stayed. Staff was incredible. Food was delicious. But that view! Oh my goodness!
Really beautiful resort. A Shame there was no bar in the actual pool and a tonnnnnnnnnnnnnnn of flies
A good all inclusive with no kids and real good food great beach.
Best place in Cuba. Adults only, great golf course next door.
Has a wonderful old world charm. The food, the people and beaches was just amazing. Would definitely go back.
Great service. Rooms for smokers. Entertainment all day long (including beach). Plenty of different food, for everyone (you can always find something you like).
This is an all inclusive hotel with golf course. There is an international airport at Varadero and many Europeans and Canadians fly direct to here for vacations skipping Havana which has descended into 3rd World category under Communism Party rule. This penensula has 87 hotels averaging in the hundreds of dollars per night and virtually none of these can be afforded by Cubans who earn on average of $25 a month (2016). Note: Those in tourist industry earn far more, sometimes that much in a day. Regular Cuban pesos are not accepted anywhere in Veradero you would want to go. The CUC (convertible currency) used by tourists and all well off Cubans are about equal to one Euro.
If you put a side the old rooms and lack of maintenance.
Very nice beach and pool area.
Food was OK
Drinks options are very good
Comparing to other resort in the world, not really good value for money.
The hotel rates itself as a 5 star when really it's more like a 4. Overall though the whole atmosphere of the hotel, location and facilities were very good and I fully recommend this place over any of the other places I saw.
It's a great place just for adults. All the staff is friendly and the hotel is situated just by the beach. Clean and comfortable. I love it.