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Added by Jopie, at 27 January 2017
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15 Reviews
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30 November 2017
Often stay here and most of the renovations have been completed. Miss the Starbucks restaurant they used to have and you now have to go into H2 (their restaurant) to get a $5 coffee. The hotel itself is typical of Weston’s - contemporary to modern with staff that are always happy to help you out.
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17 November 2017
While the room and restaurant were fine, the customer service at this hotel is extremely poor. I was in the restaurant having some drinks and inadvertently left my mobile device there. I was certain that it must have gotten buried in the couch I was sitting on and called them immediately to check, as my phone is expensive, only a month old.
When I called the hotel, they immediately sent someone over, but they did not look under the cushions as I clearly asked them to do. They came back and said that the phone was not there.
The next day at work I was able to track my phone using the lost phone app installed on my mobile device. When it loaded, sure enough my phone was in the hotel, in the spot where I was sitting.
I called the hotel again requesting them to check and they repeatedly said they would look into it and get back to me. I ended up having to actually go down there, lift up the cushion and get my phone back..
When the same server from the night previous saw me find my phone, she said the hostess looked and said it wasn't there.. meaning no one really listened to me and looked where I politely asked them too.
I felt like berating the staff for looking with their hands instead of just relying on their eyes to only see what is on the surface, but didn't because these people are adults and shouldn't need to be lectured as if they were children, despite the fact that they were acting like children by not listening and doing the simplest thing.
Luckily, my phone was there.. but if it wasn't I would have been screwed without my phone.
I do not recommend this establishment and will never stay at this place again.response / report this review -
12 November 2017
Modern hotel in beautiful location, right by the harbour. Rooms are spacious. I liked the fitness room and swimming pool and the fact you can Access them 24/7.
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12 November 2017
Great views, nice staff. Next renovation they should put shower doors back on. I'm not a fan of the way they have them now! But if that's the biggest complaint, should tell you it's a pretty nice hotel.
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17 September 2017
Place was physically very nice/fancy but when I pay $540 a night I would expect to be able to use the internet, they charge $15 to connect to it (don't know if there are more fee's, I saw that and said screw it-I'll be without) and $40 to park for the night as well. One of my big issues in Vancouver was finding a hotel with a high enough parking garage, the sign says 6'8" (note the garage has 2 sections, one that says parking for Westin and one that says other companies names, specifically the Westin area is 6'8" the other section is like 9' something) and I'm driving a '17 Tacoma Pro with a 2" lift on 31's and had no problems with their garage.
In the room the beds were excellent and view was awesome. Very nice shower and toilet.
Very nice board walk all the way around the hotel.
Not sure if it's something related to the area or just the hotel but the cell service in the room was quite poor.response / report this review -
03 September 2017
The hotel staff were very friendly. The bed was really comfortable and view over the harbor was amazing. I could watch the floatplanes take off all day. The hotel restaurant, H2 was above average. Perhaps the most pleasant surprise was the shower, raining liquid relaxation from the ceiling.
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29 August 2017
Good hotel but far from great. The hotel decor is dated but what really lets it down is the service from the staff, particularly around the pool. Also, the hotel has a conference centre so can be very busy and difficult to get a seat by the pool. There are about 40 recliners but six of them have constant "reserved" signs on which were empty the whole time. How to make hotel residents feel special.
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31 July 2017
Great stay all around. Check-in was delayed but they changed our room to an equivalent room so no issue. Complimentary bikes was an amazing benefit, and the younger guy managing those was really nice and helpful. Beds were very comfortable. No free parking but there is a cheap lot off the street about a block or two away.
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20 July 2017
Attended PBD-III conference and the event was excellent. Catering was better than any conference I have been to so far and the hotel was always very clean. The hotel is in a great location and a great view from the rooms in the the Tower. Free bike rentals were a good added value to tour around Stanley Park. The rooms were very well set up with lots of storage to hang dress close and an iron for smoothing out packed clothes.
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17 July 2017
An excellent Westin. Great views of the harbor. Free piano near the lobby for anyone to play. They have an good restaurant, a Starbucks and an tour company. Staff are friendly and efficient. Parking is through a valet service.
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15 April 2017
I have attended seminars at the Westin Bayshore and enjoyed my stay. Great views, location and spa. I ate, swam and met a few celebrities ☺.
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13 April 2017
Very nice place, right on the water downtown. Limited restaurants in the hotel though lots nearby. We had a room that was advertised as 'harbour view' but was partial view at best and was right beside an elevator (fortunately the elevator didn't operate between 11pm and 6am). Super fast wifi which is refreshing. Room was fairly clean though not great. Beds were clean and comfy. Starbucks located inside the hotel (limited hours).
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10 March 2017
Great 4 day stay! Staff was excellent; especially Glen on Thursday morning! I missed breakfast and he went out of his way to grab me some breakfast food and an apple juice. 👍
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18 February 2017
The Bay shore is a great hotel in a beautiful waterfront location! The rooms are nice and the location is great. The hotel staff and friendly and helpful. I have only stayed here once. But I differently will stay here again. I highly recommend this hotel!
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03 February 2017
I went to Vida Spa at the Westin for the first time and loved it. The spa is really clean and service rooms are private. My RMT was very professional too. I was disappointed that the infrared sauna was not working. Also the snacks are not amazing a fruit and nut mix or an apple. To drink they had lemon water and tea. Wish there had been some cold water or at least the option of ice. Not super fancy if that's what you're looking for but it was a nice experience.
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