Pros: Good location with lots of food and activities on Davie Street. Rooms include full kitchen and laundry. Fairly well maintained and clean.
Cons: Club nearby and people can get on weekends.
Overall good value for money when specials are available. Breakfast not included but lots of Starbucks and bakeries right below hotel.
This is hotel has a lot going for it and a lot working against it.
The bed was comfortable and the shower was excellent. However, the room was worn down and it took a long time to clear the steam from the shower. There was a lot of space available for parking underground and it is in the heart of the city.
The worst part by far though was the customer service. The concierge was dismissive and uninterested, borderline rude. I would not recommend this hotel or return to it based on this alone. He was unwilling to call a cab because it was “busy” and sent us outside to wait at night. Later, he was unable to provide us with toothbrushes or other bathroom amenities, suggesting we try across the street before remembering it was already closed. He then suggested we wait till the next morning to buy some. I’ve never been to a hotel, not even a 3 star hotel which this claims to be, that was unable to provide basic bathroom amenities.
Courteous, efficient and helpful staff. Spacious, clean rooms. An all-in-one washer/dryer in the suite. Fruit basket a nice touch.
Coffee pot dribbles when filling the machine and when filling the cup. Poor design, makes a mess everywhere, everytime. Also, kitchenette needs extreme basics like salt and pepper, dish soap, etc.
Vancouver you were amazing to me! This hotel made my experience so amazing. Great staff and beautiful places. I had a breathtaking balcony view. Would go again with friends or family for sure! You are in a heart of a very great place in Vancouver! Good rates for this hotel.
The staff is very helpful. The rooms are very clean. It's very nice having a washer and dryer in the room. Oh and a dishwasher! The pull out couch bed is too small though. The room keys of the reader can be finicky in the elevator. If you don't commit right you may miss your stop on your floor. That is frustrating. Travelling with thee family it sure is nice to have a suite set up with fridge, microwave, 2 TVs and large refrigerator. The location is amazing! Grocery shopping, 24 hour pharmacy, fresh local produce and fresh seafood, variety of international food restaurants, and convenience stores all within a block radius !!! Beaches are close by. I recommend the place !!
Most of the front desk staff made us feel as though we were A burden right from the get go. It seemed as though only the newer younger staff were the most polite and helpful. Even when I approached the front desk to confirm the check out time it took several minutes for the gentleman to look up from his computer and acknowledge me. Check out was at 12 noon and at 10:30 A house keeping staff member was knocking on our door even though the "Do not do disturb" sign was hung on the door knob. Not my idea of A visitor friendly place like A hotel should be.
The location is superb. Right on the Davie strip in my beloved West End. Everything you would need or want is right within walking distance of the hotel. No need to bring a car. The staff is great! The suite is clean and has everything you would need and you could grocery shop and make meals yourself. Ensuite laundry. From the 21st floor balcony, you have a fantastic view of English Bay (great for the fireworks). The pool and fitness centre make it that much better. The only comment would be that it might be time to renovate the suites in order to make it a 5 star experience.
It's not a fancy hotel, the rooms are dated but the location is awesome. Great little fitness center with some free-weights and machines. Nice pool and sunning area and the sauna was an excellent touch. The beds are softer than I usually experience at hotels. Ocean view rooms are great if you're on the upper floors but any room has a balcony with a decent view.
As an extended stay guest, im very happy with the rooms and the very polite and friendly staff. The amenities are wonderful, and the spa is a delight.
This is an inexpensive place to stay for the space you get but the service is questionable to put it lightly. I have mobility issues and require help with baggage and a shower chair; I had to wait for the same person who checked me in to deal with a line up then help bring my bags up, don't ask who ran the counter, the chair they gave me for the shower was just an actual chair sitting in the tub missing 2 feet completely unstable
This is a decent clean hotel with very nice staff. I love it for its location specifically. I will most definitely stay here again.
We had a wonderful stay for the price. Staff was very friendly and accomodating. Would come back again for sure!
The problem stems with the front desk. They have not a single clue what they are doing. They are not helpful and won't do much to help with anything. If you don't have a credit card you better not even try to come here. There's something booking . Com doesn't tell you about this place. The elevator room hums loud, the fridge sounds like it's boiling at night and the wallpaper is falling off the wall. Pathetic. Will never stay Here again especially when an American said they don't feel safe you know there's a problem.