Lush has almost become the new standard for outstanding customer service. All their sale staff, are very eager to help and teach every customer about their product line. I'm always impressed with how friendly and excited they all are.
Very knowledgeable staff and super friendly
Very nice and polite employees. Thank you Mohammed
Always one of my stops whenever I'm in Vancouver. The staff is always really friendly and helpful, they know their merchandise really well, and they always suggest their newest bath bombs and bubble soaps to make choosing easier.
Here's a tip: If you're unsure about a product (soap, bubble bars, shampoo bars) if you are nice to the sales associates, they can hook you up with a free sample to try.
Amazing staff that are able to execute LUSH's brand to its fullest, and what an amazing space. Will be back.
Some employees are a little pushy . And ask you a lot of questions even if you say you just wanna look around lol.
I entered the store stressed and tired, and by the time I left I had a huge smile on my face. The staff always have the best and friendliest customer service, and their products are top quality, cruelty free, and long-lasting. Plus, they promote reusing containers.
Great variety of products that are all natural. Staff is super helpful and able to provide great advice. Tons of great options to choose from!
Interesting and different hand made options, great place to find a gift.
Great staff, great products! I generally only shop here at Christmas time but I'm trying to reduce the amount of plastic I consume so here I can get products with no plastic and take it away in a paper bag.
Don't buy gifts here -- I did, and they wouldn't refund cash balance even with the bill! Said that they 'needed the card it was bought with' to make refund; how is that supposed to work when product was a gift?! Get real, Lush -- you just want to force people to exchange instead of refund. Unbelievable.
Body Shop has no such shady policy, buy your overpriced soap there.
Gah. So friendly. My 10 year old niece loved the recommendation that they gave me for her birthday present!
There was a lovely gentleman with a cool haircut who helped me pick out a hair mask. So nice and knowledgeable. I'll be coming back because of him.