I brought my well maintained and cared for 2014 Prius in to see what it was worth on a $40,000 Bolt. Eventually this dealer offered me $9000 trade-in. Various websites show that this car is over $20,000.
I have a great experience at this dealership thanks to Graham B. I was the second in my family to make a purchase with this salesperson, and he did not disappoint on either occasion. Made me feel informed and confident in my decision to by my first new car, and solidified a long time chevy customer. Thank you Graham!
My husband and I had a great purchase experience at Preston GM! We worked with Henry P, who was a pleasure. He worked with us to not only get the best price for our trade in, but the best price for the vehicle we were purchasing! We also brought our dog with us, and Henry was more than accepting of him coming on our test drive, and sitting in his office while we worked out the deal :). Thanks Henry and Preston GM!
We recently bought a vehicle from Preston GM. We were given great service before and during the transaction. It was after the transaction that really stood out. Initially there was some miscommunication and a few hiccups. But Preston GM was quick to provide a solution and make things right. Their willingness to do so really solidified the meaning of excellent customer service. Needless to say, we were very impressed.
Last Saturday visited Preston Langley had great experience, whole family spend few hours and purchase new truck. 0% financing and with the rebates. Sales person Jeff and sales manager Muhammad Ali were so helpfull, Manny in business office was excellent. We recommend if you need good buying experience go Preston.
I've purchased a lot of vehicles through the years. This was hands down the best car buying experience I've ever had. Ask for Gary in sales - his honest and sincere approach made the decision easy. I highly recommend this dealership!
Where to start. Heard a hum in the rear end of my Cadillac so called service number. Michelle answered so explained situation and that needed to drive back to Calgary on weekend. She couldn't reach a technician so she told me she would get them to call me back as soon as they were free. No response in an hour so called back. Got voice mail and left message. Another hour goes by so call back and get her again. Very sorry and told her manager and assures me they will call back. Again no response so I drive down to the dealership. The service manager knows nothing about my calls. Chrissy deals with me and is very apologetic about situation. Gets my car in for a look. Find out what's wrong but can't do anything because too late in the day now. Gave to leave my car and have to rent a car overnight while mine sits in the shop overnight. She gives me an estimate and off I go. Pick up car today and get the bill. On the imvoice is a charge for $38.50 for shop supplies. I ask for an explanation and told it's for tool maintenance?????? (AKA extra fees for nothing). Saw 4-5 cars washed that came from service department.
So all said $800 to fix my car, including the $40 tool maintenance but not including the $60 car rental and no car wash. Nobody died but a total customer service fail. Last time I go here but save yourself the hassle and don't go the first time.
Had nothing but great service at any other Cadillac dealer I've been to in the past.
Recently had my first experience dealing with this dealership. Everything was impressive. Most outstanding are the people, Chris R. and Daniel C. were exceptionally knowledgeable and took my service and warranty items to the fullest. One minor setback was promptly fixed professionally. Other staff were all friendly and helpful, especially the parts department. Surprisingly good value as I always thought the smaller shops would be less expensive, but that was not the case. I will go back to preston's.
A big thanks to the Preston GM service team for helping me with my vehicle, and especially to Tandice for her help in booking my appointment and being so helpful and accommodating to me. I had a bunch of issues with my car and she was very professional and knowledgeable, I had a ton of questions when I called in and she was patient with me and able to help me out quickly, she made the whole process really easy. I've had bad experiences at other service centers, but not at Preston. Keep up the good work!
Andrew did a fantastic job in helping my family and I to find a vehicle that best suits our needs and provide the best price possible that fits us financially. A top notch salesperson and tons of knowledge to assist customers. Highly recommended!
I don't take my vehicles to dealers cause of horrible experiences in the past but I took my truck to Preston today to fix a funny problem. I finally had warm toes driving home for the first time all winter !!! That's a big deal! And there was no surprises when it came time to pay the bill all n all I was very impressed 😊
Worst customer service.
My wife and I went there 8 months ago, they had a used car she was interested in. Unfortunately all the staffs were busy, so we left our phone number and left. My wife called back twice that day without success at talking to a sale rep. We ended up buying a brand new Kia. A week later Preston Chevrolet finally called us back.
Few days ago we gave them an other chance, within a few min we were approached by a salesman. He was helping us. Then he disappeared for 20-30min. Found him with an other customer. we left and bought a car at Nissan down the road.
How they stay in business with customer service like this is beyond me. I suggest going to ANY other Chevrolet/GM dealer.
I bought my new car from Preston's; what a wonderful Christmas present it was!
We have all had bad dealings with dealers in the past but Ulysses and the Preston team really made it a wonderful experience.
I will send all my friends & family to them in the future.
Thanks again Ulysses!
I have been dealing with Preston for over 10 years and can say that I have never had a bad experience with them. My dealings with them are through my work which means I am in contact with several of their departments sometimes on a daily basis. They have always gone out of their way to help me. Their overall knowledge of the vehicles has always been extremely helpful. Both GM and others.
Outside of the dealership I am also very proud to work with a dealership that invest so much back into the community.
I can't really complain. I think we have bought 4 vehicles here now, hey maybe Preston owes me lunch or something! Service has always been fair and the odd time a mistake was made they made it right. Service is great and the sales people have been decent. Thanks for the good experiences.