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Added by Jopie, at 15 September 2016
Opening Hours
- Monday 9:00 AM – 8:00 PM
- Tuesday 9:00 AM – 8:00 PM
- Wednesday 9:00 AM – 8:00 PM
- Thursday 9:00 AM – 8:00 PM
- Friday 9:00 AM – 6:00 PM
- Saturday 9:00 AM – 6:00 PM
- Sunday 11:00 AM – 5:00 PM
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15 Reviews
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30 November 2017
Gave my car in to get a recall fixed (which should have taken 1 day took 3). To my surprise, after the 3rd day of waiting I called to see how my car was and they told me they don't have the part yet which would take 2 weeks to retrieve. So for 3 days they had my car for nothing. This was partly due to the employee that helped me quitting. After telling them about my situation I was not compensated or anything. I would highly recommend visiting a different location.
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28 November 2017
Came into Dams Ford after I ended up with a flat tire on my new 2017 Focus. I didn't have an appointment but they managed to squeeze me in and get the car looked at. All the service staff was really nice, and while I did have to wait a couple hours, that was okay because they were willing to accommodate my emergency that day. My only suggestion to Ford would be to offer a Tire Warranty in the future. I've owned this car for less than 2 months so ending up with a flat tire not covered under warranty was a bit of a drag. Certain retailers will offer you a warranty to cover flats due to road hazards for $5 a tire when you purchase a set and I would gladly pay for the additional warranty as the mainland roads always are under construction and you never know what you'll get in your tires. Thanks guys for all of your assistance!
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05 November 2017
My wife was trying to get spare set of keys for couple of month now.
First time we dropped her car for two days and they seems forget all about it. We were happy to get our car back even with no spare set since nobody seems to be aware of the issue on a second day and it was hard to find who is in charge
Got a call from them last week and they said they have courtesy car for her and she’s welcome to come this morning.
No such luck No car, no keys – just wasted weekend morning again. Should we try again and waste more time?response / report this review -
28 October 2017
Terrible service ! So disappointed never have I ever had such a terrible experience in my like. Booked an appointment to copy a car key and when I go there they told me no appointments and that it would be around 1/2hr wait for the key to be made instated I ended up waiting over 2 hrs for an extra key to be made walking around the parking lot like a crazy person,". This experience has made me question if I should ever go back there or even consider buying a car from the brand. Definitely will not be recommending this dealer ship to any of my friends and family
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13 August 2017
I am writing to express my disappointment with the poor attitude of one of the shuttle drivers. I had had an appointment scheduled for an oil change and regular maintenance a week in advance. I had also asked for the Dams Ford Services team to investigate some rattling noises that I had been hearing. Given that, my disappointment is two fold:
1. I took the 2012 Ford Focus in at 11:30 AM as scheduled. The advisor informed me that the service would take no longer than three hours. Unfortunately, I did not receive a phone call from the advisor (to tell me that the car was ready for pickup) until 4:45 PM, over five hours later. I would have appreciated an update after the three hours had passed if the Services team knew or suspected it would take longer. The advisor also told me that the car was just waiting to be washed and vacuumed, which, when I picked the car up I found that it had neither been washed nor vacuumed.
2. While waiting, I had asked to be dropped off at one of the Starbucks locations in downtown Langley. When I asked to be picked up, I specified the same Starbucks at which I was dropped off; but the shuttle driver had gone to the wrong Starbucks. Further to my disappointment, the shuttle driver did not call until after he had been waiting at the wrong location for about ten minutes. When he arrived, I tried to explain to him that I had specified my exact location. HIs response, and I quote, "This was a huge waste of my time, and I don't want to hear another word about it." This made the drive back to the Dams Ford very awkward and uncomfortable as this poor attitude and customer service is totally unacceptable.
I kindly ask for the Dams Ford Services team to thoroughly review this incident and take note for future reference so that this would not happen to another customer. Please forward this to the Service Manager as well. I hope that my next visit to Dams Ford would be more pleasant, otherwise I would take my business elsewhere.
Thank you.response / report this review -
23 July 2017
Jennifer was amazing. She was very helpful and cheerful.
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21 July 2017
Absolutely fantastic! Josh did a fantastic job selling me a new truck. He went above and beyond to help me.
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10 July 2017
I just bought a lovely new car at Dams in Langley. I had the good fortune to work with Tyler in sales. His knowledge base, enthusiastic "can do" attitude as well as his dedication to making this a great experience were very apparent during our purchase . Carlos was equally helpful in making this new car purchase a pleasure. I have a couple of new friends at Dams and a wonderful new car. Many thanks! I couldn't have asked for more.
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03 July 2017
Unprofessional service team If you have any issues with your Ford take it to Surrey or Abbotsford. These guys just simply don't care about you.
I don't know anything about the sales, parts etc teams, so my 2star is just for the service department. 2 because I got my car back in one piece.response / report this review -
27 June 2017
I agree with the service level indicated by others commenting
( should say lack there of) : the sign above the counter should read "Non service" counter.
Perhaps if the guy writing the replies/excuses spent the time training and but kicking the counter guys might have an appreciation of SERVICE.response / report this review -
21 February 2017
Called ahead to get a price quoted on a key replacement. Drove out, wasted half an hour getting all the paperwork only to then be quoted double what they said on the phone 30 minutes prior. Classic Bait and Switch. Spend your money elsewhere, not all dealerships act shady but apparently these guys do.
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25 January 2017
Sedrick was very helpful at the service desk. I will be back for more service on my truck when needed.
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08 December 2016
Nice place, customer service is good. But holy cow is this place slow. I was just getting new tires put on, it took longer than 3 hours.
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05 October 2016
My husband and I went to Dams Ford after hearing good things about them and we had already been disappointed by a couple dealerships and the lack of being up front. Unfortunately we were unable to get the vehicle we wanted from Dams.
Even though we did not purchase our vehicle there we are very happy with the sales service and financing department. They listened to what we were wanting and the budget and then tried to make it all work. They were up front and honest. Our next car we will defiantly go there again. John at Dams thank you for your help and straight forward approach. Much appreciated!response / report this review -
22 September 2016
Have had a great experience with Dams Ford Lincoln for both sales and service. Everyone has been extremely helpful and informative, from the general manager to the sales staff. Service has been courteous and speedy. Would recommend to friends looking for a vehicle!
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