They have the most amazing staff with huge hearts.I recommend them to everyone they treat your for baby's as they were there own
I would like to thank Dr. Richter and all of the staff at Burnaby Veterinary Hospital for treating our little Molly over the years. You all went above and beyond, and we cannot begin to thank you enough for your kindness, compassion and generosity during this difficult time.
I would like to thank all the staff at the office. We were recently introduced to the facility when we brought our dog in and unfortunately he was diagnosed with lymphoma. We spent six weeks with visits and I cannot say how impressed we were with the friendly and caring service. The staff went above and beyond to make our Buddy's last weeks comfortable. In the end, we had to put him down and I cannot say how much they made our last moments with him very precious.🐾🌈
We starting going here after having trouble at a different location. The first thing we noticed and that has kept us going back is that the staff genuinely love and care for every pet that comes in to them and focus only on what will make their lives better.
Everyone here is incredibly friendly, welcoming, and genuinely cares about your pet's health. We always know our dog's health is in the best hands!
I been going to this vet for 5 years will our first dog and would of given them 5 stars. But with our newer dog I was very disappointed with all the sale pitches. Your first appointment with them they book a Vet assistant appointment before the vet check up, which they claim was to inform you of all the things the doctor was going to do and shots, but it was more a 30 minute sale pitch to buy food, insurance, hiring dog trainers and so on. I feel bad for the Vet assistant who goes to school to become a vet assistant and ends up being a sale person instead.
I also mentioned that I may consider puppies in the future and got a negative response too. Clearly the vet didn't approve of the idea, but we like the breed and temperament of our dog and just wanted to keep the option open. I clearly stated that my family might want to do multi-generational family pet with this breed, but kind of felt I was treated more like a nasty puppy mill owner. Didn't even mention the idea that at $2000+ for a puppy would be incentive enough for any experience dog owner which I think might of gotten me thrown out of the vet office.
Personally I prefer my vets to treat my pet illnesses and prevent illness. Not a sale person to sell me things I don't need or asked for.
Every time l bring my dog here Dr careful check all the problem for my dog. Usually they spend for 1 hours and they appointment schedule are great wouldn't have too many dog or cat site in waiting room at the same time.
Everyone was super friendly. I was really surprised how amazing they are. I'd recommend this place :)
As with most things in life you get what you pay for, our Yorkie is part of the family and I think his health is as important as mine. Veterinary medicine is expensive but it is not an area where I am prepared to cut costs. I take my dog here because they provide the highest standard of care for my pet and that is the most important thing for me. The Great Doctors and staff are very knowledgeable and super friendly. I could not recommend this hospital more.
My cat died alone here at night while he get intensive care,
Nobody watched him after hour, they found him died early morning and they're not sure why he died.
He spend 3 days in hospital because of his kidney problem.
Didn't ate for few days so I take him to hospital.
Doctor said he is in terrible condition, might not make too long if I don't put him in. so I decide to do this - that's first day.
I visited him second day, looks very upset. didn't look good. peed on himself which never happens before.
third day, looks so much better but peed on himself again. Ate some food, loos much more relaxed.
Neither me or doctor didn't have doubt about his health at that point,
but he passed away at the same night.
I've read previous reviews about their expensive price,
So I've take a close look at my bill for 3 days.
I had estimate bill to compare, but some medication charged more than double, other nutrition pills charge 30 bucks per pill which cost $50-60 for whole bottle in Amazon.
I've ask them why this is so expensive, they said it's being injected instead fed so technician and vets are more involved.
Other nutrition pill has been charged whole bottle, they said they should have explain better, and asked me if I want donate it to local shelter now. I was bummed.
So much regret to take my cat to this hospital.