Canada West Veterinary Specialists & Critical Care Hospital
1988 Kootenay St, Vancouver, BC V5M 4Y3About
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Added by Jopie, at 26 July 2016
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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14 Reviews
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29 November 2017
Dr Manens in the internal medicine dept was extremely thorough and really took his time to discuss our options moving forward with our dog. We really appreciate how kind the staff is. This clinic is huge, I have taken other dogs there in the past and have always received excellent, compassionate care and know they are always in the best hands. Thank you.
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10 November 2017
Everyone from the receptionists, kennel staff, technologists to the specialists were all amazing. They were very nice, professional and patient with my dog, my myself as well as with everyone I saw walking through the door.
The specialist ( Dr Sharp) took the time face to face with me after my dogs procedures to go through the results and treatment options.
They were upfront with the estimate charges and worked with my insurance company (Trupanion, who I also recommend) so that I only had to pay my portion of the bill and Trupanion would pay them the rest. They kept my stress to a very minimum!
For everyone who complains about costsyou're paying for top of the line facilities, equipment and staff. Yes, it can appear expensive but it's a fraction of the costs if you compare human medicine! They're not actually making that much after paying off all the overhead.
As for wait timesI have no problem waiting, knowing that behind those doors, they're trying to save another animals life. They're an emergency and referral center, you can't really schedule the emergencies coming through the door.
My wait was a fraction of what you wait at a human emergency center or specialist office in kamloops. They were very good at keeping an eye on my dog and started his monitoring in reception when there were no rooms available. They have very comfy chairs and complimentary tea and coffee just in case.
I would highly recommend Canada west to anyone looking for top quality service.response / report this review -
09 November 2017
Thank you for saving my kitten Shu! Dr Nicholls and her amazing staff were fantastic, well informed and caring. I couldn't imagine a better team to save your animal!
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02 November 2017
Wow, what a great place!! Have taken both my dogs here, first older one and now my 2.3 year old. This last experience, me in panick over cutting nail too close with bleeding not stopping, regular vet not available, so phoned and they just asked how long to get there. 20 minutes later took her right in, sat down filling out paperwork, before even finishing paperwork, say maybe 15 minutes, I look up and there is my dog and they give me wax sticks tell me how to use if the bleeding starts again. Then to top it off they tell what a great dog I have, how good she was and there was no charge!
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14 September 2017
Are they expensive? Yes. But all vet care is. Canwest facility and staff are amazing. Period. We've had our dog here twice for major illness/injury and both times they have been fantastic. I get that some people can be very sensitive when they are here, firstly because your pet is in trouble (or you wouldn't be there) and secondly because vet care can be extremely expensive and not everyone can afford it, but that's not Canwest's fault. You get what you pay for and in this case it's first class care. This is why pet insurance or saving up in the event that something happens should be assumed to be part of being a pet owner.
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28 August 2017
I love the staff here. You can't put a price on commitment. Some cases do get expensive but you also have to remember you're paying for a highly trained specialist and they do have state of the art equipment. That's also the reason they're sometimes pretty busy. I see a couple of people complaining and all I can say is; you're always free to go to a cheap clinic with no wait time and your pet will get immediate but questionable, at best, treatment
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22 August 2017
Our little Japanese Chin had 2 bouts of back problems. After seeing our regular veterinarian, we were referred to this animal hospital. Dr. Sharp looked after Chin, thoroughly examining him and gave us advice on how to handle what was undoubtedly a disk problem in the back. Today our little guy is back to his normal self. This Vet Hospital is highly recommended!
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21 August 2017
The veterinarians, techs, and staff here are fantastic. They fought tooth and nail for our little Gallifrey. They provided daily updates from the veterinarian, and we could call almost anytime for a nursing update. We knew she was in excellent hands.
A huge thank you to all who cared for gallifrey. She was a very special little girl, and we know you did everything you possibly could have.response / report this review -
08 July 2017
Wowfantastic staff and vets. Our baby Sir Chester Field earl of lazyboy blew up his knee chasing a crow. We taught if was over for him. They explained the process and where very thorough with surgery and are boy is going to be back to his old self in no time. Gold standard of veterinary care. Thank you so much. Kat and Bernie
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11 March 2017
Dr Cotter was highly professional and sensitive to our concerns. He handled a very difficult conversation with compassion and sensitivity and provided us with our options in detail and without judgement as to our decisions. He was very thoughtful and considerate of our daughter who brought our pet in for an emergency exam. highly recommend them
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26 February 2017
Dr.Brad Cotter is completely unprofessional, and acts like an emotional little girl. He needs to seek psychiatric help. I will never bring my pets to this establishment. All these negative reviews can't be wrong.
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25 January 2017
If you care about your pet DO NOT TAKE HERE!!! After 2 hours waiting I simply asked one of the staff my pet is in pain, has the vet looked at him yet? and she explains how they are busy and will be another hour for the vet to see us. Finally we get to see the vet and as soon as he finished introducing himself he (BRAD COTTER) yells at me for being rude to their staff (For asking after 2 hours being concerned about my pet) and he said that MY PET IS NOT THE MOST IMPORTANT PET THERE! and he said he will be back in 10 minutes and he just left the room!!!!! WOW I just took my pet and went to another 24/7 hospital at 9pm!!! What a WASTE!!!! and clearly HE DIDNT CARE ABOUT MY PET BEING IN PAIN!!!! I understand even if my pet isn't the most important but other people who came after us they were looked after, not only they're not fair they don't care about animals. The vet was yelling that we weren't even there for an hour which was a lie. IF YOU REALLY HAVE AN EMERGENCY READ THE OTHER REVIEWS AND DO NOT TAKE YOUR PET THERE BECAUSE THEY DON'T CARE AND IF IT'S NOT AN EMERGENCY SAVE YOUR MONEY AND GO SOMEWHERE ELSE this place is extremely expensive AND STAFF are rude I read a very similar experience as mine.
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31 August 2016
They took amazing care of my pompom I can always trust them anytime. Their price is fair to what miracle that they can do. Although he passed away eventually I believe their job was immaculate and I appreciate their care and judgment. Thank you so much.
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02 August 2016
After reading a few negative reviews I was concerned. But if you are looking for the best care for your animal don't hesitate to come here. It will not be cheap but you are paying for specialist and special diagnostic equipment you can't find elsewhere. We brought our little dog suffering from paralysis into Can West. She was given a full work up. Holly was well looked after while in their care. Unfortunately, the tests were not conclusive for any diagnosis. We came to a consensus it was Coonhounds disease and hoped to nurse her back to health. Our dog's health declined and we ended up rushing her to Can West After hours. Our sweet fur baby did not survive but I feel content in knowing that we got her the best care that we could. Dr Higgins was thorough and caring. Dr Cotter was very compassionate, informative and kind.
Can West did not try and force unnecessary test on us. They were straight forward, professional and compassionate.response / report this review
