About
Location :
Added by Jopie, at 19 January 2017
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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11 Reviews
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21 October 2017
A great stay in a family room for 5 days. Clean, tidy, friendly and lots of fun. We are a family of 5, kids 8, 6 and 2. Kids love the pool, game machine at reception and their own connected room with TV. We loved the breakfasts, valet parking, dinner (great steaks) and friendly staff. Perfect spot for a week in Melbourne.
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10 October 2017
My stay was pleasant and the staff were great. I got a room on the 11th floor so there was not too much outside noise and my room was near the lift which was exactly what I wanted as I have had to take the ridiculously long journey to the other side of the building from the lift before and would not like to do that again. The passages leading to my room were dirty as was the was the walls in the passage ways. My room itself was nice with plenty of space and was clean. My only quibble would be the big chips of plaster taken out of the walls in the room.
But overall the location far outlays my minor complaints and I will be back.response / report this review -
10 October 2017
It was the perfect location for our one night city stay before the Grand Final parade. Everything was great including the pool (pool could me more heated)and spa. The only negative was that when we arrived we were informed by a girl on the desk, that if we booked breakfast the night before, we would receive a discount. When we went to book later that night, a different girl, told us that it wasn't possible on our room rate to give that discount. So we didn't book, But in the morning we asked someone else and they did give us the discount. I think your staff need to be more on the same page. But everything else was great. Thank you
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29 September 2017
The staff at the Novotel on Collins provide a top quality exceptional service. I stayed at the hotel for a conference and I was so impressed with all aspects of the service at the hotel. The rooms were well appointed, staff friendly and personable and went above and beyond. The conference I attended was well managed and the food and drinks were plentiful and always ready.
Thank you for a lovely stay.response / report this review -
19 September 2017
Check-in was great with one of your very nice and capable staff members.
I really like the lobby / bar area. It is a great space for meetings. There is a really good vibe on Friday afternoons.
The rooms were fine, just what I needed.response / report this review -
10 September 2017
Great location! Amazing service during our stay. Excellent follow up on requests of staff also. The restaurant appeared to close fairly early in the weekend - we went for dinner at 9.05pm - and missed our chance. The room was spacious and well kept with excellent views. Would definitely stay again.
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11 April 2017
Anniversary weekend so very well looked after. Check in was fantastic going directly to the member area and skipping the long line. Room was good but car valet was slow and difficult to park. Overall very happy.
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08 April 2017
the room was clean and fresh every day and all staff were pleasant and helpfulas always. I always feel welcome and special when I stay at Novotel on Collins, which is why I don't bother with anywhere else when I stay in Melbourne. The most comfortable beds too :) Keep up the excellence!!!!
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07 April 2017
The hotel is great, we have stayed there for the past 3 years as we love being close to the CBD. Breakfast was included this time and the first morning we went down to eat the omelettes were stone cold, very disappointing, after that we went elsewhere for breakfast. I had to ask for a few extra tea bags as we didn't get very many in our room. On the day we checked out I was told I owed another $59 as I had been undercharged last November. That was extremely annoying as we booked in November, 2016 and paid $675.75 for 3 nights Sunday till Wednesday. I haven't checked my credit cards since returning home and do trust that I haven't been charged anything additional. I requested a Collins Street room and that was achieved. The staff are great as well especially the gentlemen on the front door, always helpful anytime day or night. I am not normally one to complain but as you are wanting feedback feel that I should mention it.
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07 April 2017
Great location and very clean and modern rooms. Bed was comfortable. They had a hairdryer, iron, mini bar and tea/coffee facilities. My room included breakfast but the check in staff failed to mention that to me, he didn't tell me about breakfast but when I asked he said I could pay for it. I checked out without knowing about breakfast. Luckily I asked staff at the restaurant and they let me know. My loyalty card didn't load at the time so I didn't get my usual loyalty benefits. The bathroom was a bit small but was nice and clean. There was a lot of construction noise at 7am so I couldn't sleep. But they have a nice pool and small gym so I utilised that which was convenient. Overall I enjoyed my stay.
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26 January 2017
If anyone is looking for a great deal on hotels you can check it out on HotelRaven. com Booked this hotel on there and they had the cheapest rates around
Service was amazing- allowed me to check in early as a room was available. They even upgraded me.
The room was comfortable, crisp and clean.
Quiet nights sleep- which is always what I worry about when in the city!response / report this review
