My family was referred to the hotel when our flight was cancelled. The arrangement between airline and hotel was probably not as well as we'd hope as the shuttle that runs between the airport and the hotel evey 15 mins could only pick 8 - 9 passengers at a time and no increase in frequency nor buses so lots of waiting ensued Things didn't improve immediately at the hotel. When we opened the door to our room, it was a shocker. There were towels on the bath floor, messed up beds and leftover sliced cucumber on the table. We were re-issued with proper rooms soon after which gratefully marked the end of the unpleasant evening. Though it must be noted that the receptionist did not exactly improve the situation as she grew increasingly annoyed with every question asked to her to the point that she did all the ranting when the person she was speaking to just had the worst day We tried ordering room service and it was rather peculiar that the phone number displayed on at their end did not match the room from which we made the call. Our breakfast was delivered to the room promptly though
Very tasteless and over priced food. The chairs were filthy and stained. Nowhere to park.
Hotel was great. Staff was very friendly especially with us checking in late and leaving early morning. Was always someone at the front desk and shuttle to and from the airport was great.
Good facilities. Nice and clean. Close to airport. Food pretty good!
Location wasn't the greatest if you're looking to head into the city. It's about a 30min drive. Very near the airport though, which is convienent + free airport pick up. Room was decent, everything you'd practically need. The staff in reception were pleasant. Had lunch in the restaurant adjacent to reception, the menu was extremely small so not much selection + $$$. The next morning I ordered the eggs Benedict for breakfast, the bacon that came with it was very hard to chew, not worth the $16.
THEY DON'T HAVE FREE PARKING SPACE FOR GUESTS. And they tried to charge us with parking fees. We rented a car and were informed by the receptionist that we can FREELY park at the United Airport Parking which is just beside/behind the Hotel because the Hotel rented and allotted one level. But the next day before we got released for the day, we were told by a different receptionist that we will be charged because of parking and said that there is NO SUCH THING AS FREE PARKING. So okay we accepted it but has not been charged yet.
So that night when we came back, I clarified with the first receptionist about the parking and argued that we shouldn't be charged. In the end, we weren't charged. It's a good thing to always argue if you know that you are right!
Inside the building is quite nice but the outside needs some work. The staff weren't helpful and tried to charge us for breakfast even though we'd paid for it through a third party. Management and head office also have bad customer service.
Just here on an over night layover. They have a shuttle to and from the airport MEL, super easy. The bartender was awesome and super friendly, I believe his name was Jason? (man bun), just wanted to give him a shout! Late night menu could have more items. Rooms were clean and large.
Due to flight delays this stay was fully paid for by my airline and was also given a $50 food and drink voucher to spend so my experience may be a little skewed. Either way, staff were super friendly, the front of house girl I had had a sense of humour which was fun to engage with. Food was delicious but expensive, averaging $35+ for a standard meal size. The room I stayed in was nicely decorated, the bathroom had an odd choice of white-speckled black tiles but otherwise nice as well. The bed was super comfortable, was sad to leave it. Has all the features one comes to expect these days, wifi etc. Overall a great hotel to stay at in my opinion.
I come here very often. Rooms and pick up an drop off airport service is handy. But the restaurant could with some improvements. Just like every Mantra. Best pick for Melbourne airport hotel tho. 👍
Very Poor Room Service :
Ordered room service and spirits, advised it will be 45 minutes. Requested drinks earlier advised it would be an additional room service charge.. ok not a lot of options in the mini bar. Drinks arrived within 5 minutes, great. Another 35 minutes before room service arrived. Both dishes (entrée size serves) were cold and very ordinary with presentation. Expect a bit more for what they charge for meals
The Mantra Tullamarine was a good choice. the service staff were very helpful and friendly. Breakfast bar had quality food. I Highly recommended the mantra
Stayed there for one night before a flight at Melbourne airport. It was a 10 minute drive by shuttle bus to the airport which was great. The room was perfect, would definitely recommend this hotel.