Name: JB Hi-Fi Chadstone
Address: 1341 Dandenong Rd, Chadstone VIC 3148, Australia, AU
Telephone: +61 3 9516 4300

JB Hi-Fi Chadstone is an electronics store, located at 1341 Dandenong Rd, Chadstone VIC 3148, Australia. They can be contacted via phone at +61 3 9516 4300, visit their website www.jbhifi.com.au for more detailed information.

Location :

1341 Dandenong Rd, Chadstone VIC 3148

Contacts :

Added by Jopie, at 06 January 2017

Monday 9:00 AM – 9:00 PM
Tuesday 9:00 AM – 9:00 PM
Wednesday 9:00 AM – 9:00 PM
Thursday 9:00 AM – 9:00 PM
Friday 9:00 AM – 9:00 PM
Saturday 9:00 AM – 9:00 PM
Sunday 10:00 AM – 7:00 PM

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Nick Amery

12 December 2017

Busy but pretty good prices across the board.
Good service.
Laraine Buscombe

29 November 2017

Tom, at the Chadstone store was very helpful and patient in locating a dvd I had been searching for for ages. So grateful. Thanks.
Andrew Ford

23 November 2017

Looking at some of the other reviews it's sad to hear some people weren't happy with their service here. I can only speak for myself when I say I was treated respectfully and had my requests and needs met.
I had to return a device which had developed a fault. The process was easy and the staff were very pleasant to deal with. I'm sure this varies on a case by case basis and bearing in mind that it's getting in to the xmas rush, they might be under the pump. Everyone knows these places are resourced pretty tightly with staff. Managers trying to keep their budgets in check etc.
Thanks very much to the guys here who this time were very helpful.
David Gunaselvam

12 November 2017

It was hard to find a sales person to assist and even when I was able to get somone though they were in a different section than I wasn't interested in, could not be bothered to direct me to someone who could. I was in the store for about 30 mins and had intentions of purchasing a laptop, they most likely lost a sale. The sales member was from the music equipment area (at about 4:30 today)
Pratic Dugar

12 October 2017

Went in the store today looking for a Google Pixel phone replacement due to excessive heating. Long story short- Google Store approved the replacement in an email and asked to contact the retailer for expedited process.

First I had to wait for more than 20minutes to see an expert who happens to be a sales person. He tells me that that phone will need to be shipped to Sydney for assessment and can take upto a month to get a phone replacement. This is what I call a classic example of poor customer service combined with poor after sales service for the product.

Then he asked me the phone issues and I told him about excessive heating, bluetooth connectivity and app crashing issue. He asked me if the phone is hot right now which was funny. Should I wait for the phone to be hot and come running to them?

Not recommend as they have poor customer service, lack of business process to handle Google Pixel replacement and clear skill gap to understand and help with technology. Compared to Apple Genius Bar experience while buying an iPhone 8 for my sister they will probably score a zero!
S. D. True

08 September 2017

The JB Hi Fi "Online Service Team" at the Chadstone Store -- from minions like Frank and Allie and Rachel to "Manager" Rob Z. -- rate in the Top Ten for Worst Customer Service Team in the World (having lived on 3 different continents, I can vouch for their ineptitude). They regularly screw up mailings, misread or don't care to properly read, email queries, basically brining new meaning to the word, incompetent.
XIYellowFlashIX

29 August 2017

Never had a bad experience here before, but today was extremely happy.

After a terrible experience at EB Games, I walked over here and Sam was extremely helpful with every question I had.

Whether they were simple or complicated, she spent the time to answer everything clearly. When I was confused, she stepped back and re-explained until I understood everything.

She even took the time to go through all the different options I had regarding my questions and offered her suggestions, while letting me make my own decisions.

Top customer service, I walked out buying 3 items and very happy.
T Hü

17 August 2017

Chronically understaffed. It will take you at least 20 minutes even if you know exactly what you want to buy, and thats off-peak.
I called them thinking Id be smart and get my question answered before visiting the store, but after being on hold for SIXTEEN MINUTES the call cut out. 😠
Joowon Kim

06 August 2017

Staff here are horrible. I bought laptop and camera. The camera was not sealed and used. Sales person instantly unhappy, and unhelpful for the price match I found. He told me that he does not have a margin because of the discount.
THEN DO NOT DO PRICE MATCH
The worst customer service and I needed the invoice for airport tax return and they did not provide me. I called them to re issue but they refused to do it. They said I have to be there to do. I am in oversea now, the manager was extremely unhelpful too.
I will never deal with JB HI whatever reasons are.
Thanks guys.
Hans Antwort

24 April 2017

I'm absolutely disgusted by the manners of their employee. Just so angry about the way he just spoke to me. It's unacceptable nowadays to treat your paying customers like that! Why I didn't speak to a manager? Because these m()Nkeys don't care eitherf()wits
TroyMurphy TroyMurphy

23 April 2017

Good staff that help us out with a great price. Just little hard to find staff, overall very happy
Travers Peters

30 March 2017

Chadstone JB HI-FI one world - HELPFULL!!!
Awesome service and assistance, plenty of staff at hand that you are able to call upon at any stage when shopping in the store. Just have a look and use your initiative and buda bing buda bomb they are there ready to answer the questions when needed.
Love the look at your leisure feel when in store and not hounded by every second employee.
The audio and telecoms staff were absolutely fantastic and extremely patient considering it was a Saturday and every man and there dog was in.
Again thanks JB HI-FI and Jonathon for all of your help.
Highly recommend this store and staff
John Harb

02 March 2017

Very unsatisfied with customer service. Went in to query PlayStation prices, asking whether or not they price match. I was so called "assisted" by David; after asking my question i was shown clear attitude and disrespect with an abrupt answer "NO". Once I received this response I began to elaborate on my question, mid sentence David decided it was a good idea to ignore me and walk away to serve another customer. It is disgusting to see how rude people can be, when customer service is key to any business it is disappointing to see JB Hi-Fi show a lack of this. I will no longer be shopping at JB Hi-Fi Chadstone! Lift your game before you get knocked off the top.
Sam Eyres

13 January 2017

I have been into this shop to buy something 4 times in the last few months in the hope that the service improves. It would have to be the worst store in the Chadstone precinct. You can be down in the TV section which is where all the expensive goods are and there is no-one down there to serve you. I watched a guy walk out today because he got sick of waiting for someone to come down after he had asked someone who was passing by. Most of the staff are there for show and just talk between themselves rather than attempt to serve anyone. If I was the owner of this store I would sack the staff and get people in who know how to serve the customer because it could be a good store. Absolutely hopeless.