About
Location :
Added by Jopie, at 03 March 2016
Opening Hours
- Monday 9:00 AM – 5:30 PM
- Tuesday 9:00 AM – 5:30 PM
- Wednesday 9:00 AM – 5:30 PM
- Thursday 9:00 AM – 5:30 PM
- Friday 9:00 AM – 9:00 PM
- Saturday 9:00 AM – 5:00 PM
- Sunday 10:00 AM – 4:00 PM
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12 Reviews
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14 December 2017
We have a business account with 20+ lines and handsets but these guys don't return calls and don't return emails. Every time we contact them it's because we want to buy something and yet we still get no service. Absolutely the worst Telstra shop in Canberra. Not recommended.
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27 November 2017
Went to Telstra store today to get them to check my account because all data wiped out on my plain within a few hours on Sunday. They downloaded a stupid Telstra app onto my phone, checked my data and said it is only overused by 1 GB, and to call that Telstra helpline cos they cannot help with billing issues, asked to check if anything more to be done they said noWent home to call Telstra helpline and spoke to someone senior, the crazy lady asked me to bring my handphone and tablet to Telstra store to get them checked when I have just been back. Totally useless and inefficient staff altogether.
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02 November 2017
called many times left messages, the store cant be bothered to call back.
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21 October 2017
Woefully understaffed on a weekend! Queue is 6-7 deep and have been waiting 30mins and counting. Staff have not a care in the world about clearing the queue, just happy to chit chat and take things at a leisurely pace!
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01 October 2017
Absolutely useless. Supposed to get a Foxtel Go package with my new Note8. Two hours on the phone to Telstra call centre and handed across 5 people but at least they answer their phone.
Telstra Civic though, left two messages - no one can bother to respond. Next day they can't even be bothered answering anyone of my eight phone calls.
Well done Civic - customer service ends at the door!response / report this review -
21 May 2017
Never enough staff. Be prepared to wait and watch the uber slow staff bumble through customer service for at least 20min. Pre ordered S8 with free VR headset. Promised the vr headsets will arrive "in the same box together with phone." LIES! Turned out they were aware of back order problems. Still no headsets after 4 weeks.
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25 March 2017
Have dealt with them for over two years now. Service is professional, knowledgeable, efficient and fast. Store manager is friendly and great to deal with.
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31 October 2016
This shop does not answer the phone and couldn't care less about customer support post sale.
Arrived and patiently waited for ten minutes before being served - reasonably quick for a Telstra store - only to be told to call 132200'only take five minutes and you should have your replacement phone in a few days'called the number only to be put on hold for twenty minutes before being told Telstra had deleted my phones details and wouldn't be able to get a replacement for two weeks.response / report this review -
12 October 2016
Very helpful in store however their after market service is woeful. You are given a business card with your consultants name and numbers on it and told to ring them personally if you have issues good luck. The mobile number is never answered and messages and never returned. The landline just rings out and the email address returns as undeliverable. The only way to get service is to go back into the shop. Very frustrating
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17 July 2016
A nice shop with a vast range of communication products which will allow you to find most things that you may need. Great staff and great service
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13 May 2016
Generally friendly, efficient and quick to solve issues.
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10 March 2016
Everyone I have dealt with at the civic store so far has been very knowledgeable and straight to the point. Highly recommended.
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