We enjoyed our stay at this hotel. The rooms are well kept and clean. The staff was very friendly and helpful. We used the gym in the morning and it was good equipment and clean. We liked how we could stay with others in the same room. The 3-room combo worked well, with a lot of space for everyone.
DO NOT sign up for ownership of any package! Unless you get the highest one, you can't do anything they say you can, it is all hype to get you tho sign on the dotted line. Also, you will be a nobody when you go back and stay, there is no-one to pick you up at the airport, no-one at the front desk, no-one really cares about your needs. Please, if you are interested then pin them down with absolutes, make them sign a document with all their promises on it, you can be sure they will not! The house keeping staff, the grounds keepers, the folks that drive the golf carts and the shuttles are awesome and they will bend over backwards to help you. Just beware, unless you buy at the very highest level, you get nothing they tell you about.
Love the hotel. Rooms are very nice and staff is very inviting. They have a few different pools you can use in the summer months, a bar to sit at, and resort scheduled activities. I would stay again.
I'm only giving it two because of the concierge desk. Everything was great but the manager there. She did the typical sales bait and hook you get at this time share on my wife while I wasn't there my wife had to give her money to reserve a spot for the talk right in the middle of the morning that we all ready had plans for. I went back I at told her we can't do it. She wanted to know why I said we had plans then she asked what plans. And keep asking what my plans were I didn't say what cause it wasn't her business We had brunch plans with friends we were with but she still got all upset about it. I had to ask for our money back about 8 times till I had to raise my voice and start to make a scene. She really needs to go to some training on how to deal with customers. Last time I looked my family has all most 2 million points with Wyndham and this is how they treat their VIPs. The managers should be aware of short comings like this.
I would give this resort 0 stars if I could. I booked a 4 bed suite in July for this past weekend. When I came to check-in I learned our reservation had been moved down the street to their sister hotel due to a system error. This system error affect 40 other reservations. The sister hotel did not have the same amenities we originally paid for, was further from the strip and did not have enough beds to fill our party. I had to pay again for the new hotel and still have not received our deposit back from the Grand Dessert. Their customer service staff are unhelpful and would not take responsibility for their giant mistake. They ruined our entire Vegas weekend. Then they had the nerve to push us into a tour of the Grand Dessert to buy a time share. The Grand Dessert is disrespectful and does not deserve your time or money.
Over all a great place to stay. The room was nicely decorated. The staff was accommodating. Small problem, hit tub was just warm, not really hot. It was fixed the next day.
Everything is here phenomenal. Rooms are big and include dining room, living room, full kitchen (you could cook and bake), and the bathroom has a jetted jacuzzi tub. The beds are so comfortable too. I will be recommending this place to all my friends and coworkers.
Toured this hotel as an example of a Wyndham timeshare location, and it was nice! The suites have been kept up-to-date, not showing their age (18 yrs.). They were decorated"modern chic" which my wife thought was adorable. Their game room and in-hotel theatre were great additions, and the fancy pool with surrounding cabanas, games, and facilities were tops. Wouldnitely stay here!
Wow such a wonderful place to stay. The staff was helpful and friendly. I requested a wake up call at 4:45 am. I got the call and a security guard knocked on our door to insure our getting up. Now that is going the extra mile. We were going to catch a tour bus to the Grand Canyon and did not want to miss the pick up. The room was great, modern, clean with a full kitchen. The whole place is very clean and quiet. The pools are great, two adult pools and a good sized family pool. When we come back we will be staying here.
Fantastic location! Our family has really enjoyed our stay here. The staff has been very helpful and kind to us. Our room is perfect with a kitchen and all appliances we need. The pools are very nice too. I enjoyed having the choice to go in the pool reserved for adults because it was relaxing.
Accommodations are very nice but had to give them a bad review based on the over aggressive sales push! They are over aggressive on there sales tactics. Very rude lady Anastasia after we told here we were not interested in the tour. I didn't come to Las Vegas to take a timeshare tour. I came to drink and gamble!
She didn't even give us our "parking pass" which is code for get them to get you to take the tour! Lady was a complete b----ch after we said no, very unprofessional. But classic Wyndham tactic. Go upstairs and disconnect your telephones in ur room, they will call you to double confirm that you don't want the tour or tell you they have a "gift for you" don't fall for it! Remember it's all code for you taking the tour.
The rooms were super nice and the staff extremely friendly. The location is pretty secluded yet not far from shopping options. The activities were nice and plenty for children. The pools and gym were nice. I would stay again. Not really near too much, about an 1 and a half from LA.
I LOVE this hotel. I can't wait to come back. The hotel is clean and the staff are wonderful.
The security regularly patrol so it feels safe and it's off the strip so has a calmer more resort feel than Many of the Vegas hotels.
The rooms are really spacious and the kitchenette is fully stocked with all the cooking utensils you might need. The decor is beautiful and definitely makes it feel like a home away from home :)
Beware of Time Share scam! If you are just staying here, it is fine, very beautiful. If you are coming here because you have been promised gifts and a stay, reconsider your choice. This place tries every scheme in the book to try and get you to buy a time share from Wyndham. Be firm. Don't fall for their deception. Just keep repeating, no, no, no, until you are released. I had to say 'I can't give money to a company that is dishonest.' Finally, I was let go.
Rooms are very well cared for in between stays, and well appointed with all appropriate appliances. It's a short drive (~3 blocks) from here to The Strip. The beds are super comfy, if you like firmer mattresses you may not enjoy as much, however there is a pull out bed as well that's much firmer. There are 3 pools, 1 is 24 hour, the other two are seasonally active and subject to weather conditions. It has an exercise area, as well as a small game room. All in all it was a very enjoyable stay and I would recommend it to anyone who is coming to stay in the area.