Name: WM - Grass Valley, CA
Address: 13083 Grass Valley Ave, Grass Valley, CA 95945, USA, US
Telephone: +1 530-274-3090

WM - Grass Valley, CA is a store, located at 13083 Grass Valley Ave, Grass Valley, CA 95945, USA. They can be contacted via phone at +1 530-274-3090, visit their website www.wm.com for more detailed information.

Location :

13083 Grass Valley Ave, Grass Valley, CA 95945, USA

Contacts :

Added by Jopie, at 25 January 2023

Monday 8:00 AM – 5:00 PM
Tuesday 8:00 AM – 5:00 PM
Wednesday 8:00 AM – 5:00 PM
Thursday 8:00 AM – 5:00 PM
Friday 8:00 AM – 5:00 PM
Saturday Closed
Sunday Closed

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Brian Neves

22 August 2023

They don't dump the trash fully. The bags are loose and not sticking to the cans. They did the same thing with my recycling last week. The boxes were just lightly in there broken down. Same thing not sticking. Looks like other customers have this experience. Feels very fraud like to me. There solution was to pay for more service per Supervisor Angelica. Employee ID 306668
Grandpa John Rambles

10 August 2023

WM was supposed to return 2 green waste cans to their stock and take them off my monthly bill. They said the cans would be picked up "next week," but they weren't. Generally, my interactions with employees are good but on this occasion, I ran into someone who didn't get their daily ration of caffeine. She insisted that I was wrong and then, without my asking, said "I'll put you on the phone with my supervisor." I was on hold for a long time and then I hung up and called back. This time, I got an employee who was reasonable and admitted they screwed up. I didn't care that they made a mistake: I just wanted the cans picked up and taken off my bill. They are supposed to pick them up tomorrow. We'll see how that goes. The longer they put it off, the more it costs me.
Richard Williams

25 July 2023

Service is generally good. I have experienced a missed pickup twice in the last 7 months. One of those our entire street was missed. Each time I called, got a real person and made a report. Each time their records indicated a specific time that the pickup was made or that my container was not at the curb and each time I had evidence of the total inaccuracy of those reports. I highly suggested that a supervisor actually observe the route to check on performance and how records were so inaccurate. Our street was finally serviced 2 days late which we appreciated. However no notice was sent to customers which has been done by WM in the past. They do have an effective system for email and text notifications. It needs to be used.
Perhaps our issues were results of a new driver or mechanical issue. Mistakes happen, but records of service need to be accurate and notification systems used.
Cindy Ackerman

29 June 2023

I am a resident in grass Valley for just over one year. I have not gotten to know my neighbors as of yet. Beginning March Ist became disabled, moving about due to a torn meniscus that lasted for two months. I couldn’t get my trash containers to the curb. I have a long driveway it has a slight slope. I called to see if WM would be able to take my container from outside of my garage door to the curb and I was told no they could not help me because my driveway was longer than 50 feet. I went two months before I was able to get my trash containers to the curb. They could have cared less, they were very cold and calculated and unconcerned when I called.
My calls were going to a call center out of state, I asked to speak to a local manager and they said they would have someone call me but they never called.
Denice Huff

01 February 2023

Incredibly frustrating to deal with this company. Our recycle bins have been left 1/4 to 1/2 full for months! (trash was loose; I checked myself). When you try to reach someone at WM to get this resolved it is IMPOSSIBLE. I was disconnected 6 times on the phone and there is no help online. If our address only gets half emptied, then I would expect to pay half price. There is no recourse or customer service to speak of. I desperately wish they had competitors.
Top this off and when we first moved in, their driver refused to pick up our trash because it was so full that the lid was CRACKED open. Not fully open mind you, just a 1.5 inch crack of sunlight. We also had a refusal to pick up because the cans were too close together. Not touching each other, but I guess they couldn't get their lazy bums out of the truck to move the can 3 inches for the truck arms to work properly.