It is very hard to talk to a person. If you do, you may or may not get any satisfaction. Drivers seem to do whatever they want - skip pick ups, don’t take a large item that has been scheduled for pickup. It’s hard to even know if you can schedule large item pick ups - website is no help on this at all. BEWARE - your prices with go up and up unless you talk to someone (again, hard to do) to get them back down. Does not seem honest at all.
Driver and helper excellent. Got charged a $60 late fee was not expected or communicated. Bill goes up more every year with vague excuses and surcharges.
Our driver is great, there has been no issues with the personal representation of the company. Our issue has always been with billing, and the representation in that department. Every billing cycle the prices just continue to increase, you get last minute or late reports of no pickups. When you call to get some form of relief they tell you that your address doesn’t even exist on their routes, but will acknowledge that you pay them, and have no response when you ask the rep to make that make sense. We are definitely changing services.
If you want a service to show up for pick ups each week, then this is not the company for you. We tried to change companies but our township won't let us. So we are stuck with WM. Always a fun game of "will they take our trash this week". Twice in the last month they picked up over half our neighborhood before speeding out never to return (until almost a week later after a ton of complaints). But hey, when the have no competition in our township, no reason to really care
So sorry to hear so many customers have had bad experiences with this company - to be honest I was so surprised - Have only had service for about a year and have to say our service has been top notch, in my area the driver is the crew :-) at least I think so - and he has ALWAYS been polite and nice. When we first moved in we received a list of garbage haulers and I called each and everyone, and WM had the best value. They have always been on time. We recycle intensely so we typically only have one of those 13 gallon bags each week, packed full! BUT WM also picks up our recyclables and THAT is usually full to nearly overflowing - we use one of those really big bins AND the 'regular' size blue bins - When I asked customer service about having extra recycle they explained I could use any bin, just make sure I mark it "WM Recycle" , which we did! The big bin has no lid so we have a 'make shift' cover that the crew is always is careful with. I hope every ones experience improves!