I couldn't be more happy with the service that has been provided! In the last year however another garbage service has been FORCED on all residents where I live. The new service does not impress me at all so please allow me to explain. We are now being charged for the new service via our lot rents. It is almost twice as much money for less service and the new service does NOT pick up as much as a empty TV box outside of their "designated recepticle". It's ridiculous and the residents surrounding my place in the trailer park are not happy either. Waste Management provided us a better service hands down!
I thought the totes were designed to be picked up by the truck and dumped into the disposal bed. The guys pick the bags out of the tote and throw them in by hand. Sometimes a bag will break and the contents are left at the bottom for the customer to clean out. Sitting the bag out or put in a normal sized garbage can worked much better in my opinion. But I'm just a paying customer.
What do I know except my bill is much higher using the totes that aren't cleaner friendly.
customer service will have you on the phone for 1-2 hours. You may feel you've resolved whatever issue was discussed only to get a bill with late fees weeks later. My ex husband doesn't even have an account with them but they've been sending both of us bills! Multiple calls with customer service resolves nothing and only provides the false assurance that things have been handled only to have another bill arrive with late fees. I have switched services, they are still bothering me with money they think I owe them even though I resolved my bill over the phone already.
Waste Management handles the pickup of my trash and recyclables. They provided me with a very high quality and large trash can, haven't missed a pickup and have been consistent with their schedule. Their website is helpful and easy to navigate. So far, I'm very pleased with their service as well as the other services they offer.
They offer text/email services to let you know when a service provider will be on site. They don't actually use it. No email, text or phone call heads up of drop off time. They failed to meet scheduled date. They don't offer any schedule time. Poor customer service. Had to cancel the service due to two failed attempts.