Williams Studio

Location :

3850 29th St SE, Grand Rapids, MI 49512, USA
Added by Jopie, at 19 March 2018

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• Sam Paxson

  18 March 2021

  Our builder sent us here for new kitchen cabinets, counters, bather cabinets, counters and much more.
  
  Staff is pretty rude and not very personable, it's almost like your a nuisance to them rather than a customer?! The few times we stopped into the store we felt we had inconvenienced them.
  
  We started this order prior to Covid, we are still dealing with our build as we ran into delays as most people. Our kitchen island is missing, they say it was delivered and not their fault but everything was delivered to the garage, locked and shut until time to install in the kitchen. Our bathroom vanity granite is broken, they say it was also the builders fault. You can see it was damaged due to how the company packaged the granite. The color we choose for the Kitchen counter tops is now no longer available but ordered almost 12 months ago, not sure how that happens? The hardware that we picked out for our kitchen cabinets was never ordered. The list goes on.
  
  They do not communicate very well with the builder or customer, order was pretty much all wrong besides the actual cabinets themselves. Things are broken that they will not cover or stand behind. I would not recommend this company to anyone . Save yourself some time, money and the frustration and go with a different company!!!!

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• Sarah Preisner

  16 March 2021

  My husband and I went into the showroom back in December, wanting to get a quote on cabinets and countertops for our new build. We spent a couple hours picking out selections and were very happy with the interactions in the showroom. Fast forward a month and a half, we hadn't heard from anyone, so I emailed the two sales guys that we spoke with in the showroom. No response. Literally nothing. It's now been almost 4 months.
  Miraculously, our builder sent in our floorplan a few weeks ago and gets a quote back in two weeks.
  Basically, if you're not working through a builder, don't bother wasting your time here. As a previous kitchen designer, this was completely unacceptable and horrible customer service.

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• Deidre Remtema

  16 September 2020

  When we begin a new project at our residential interior design firm, Deidre Interiors, my first choice is to work with Williams Studio on plumbing selections. They are an integral part of the team!

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• Barbara Rapaport

  22 February 2019

  We ordered bathroom vanities and countertops. The vanities were ordered under the assumption that they would have soft-close and push-open drawers. The factory took the order but only produced the vanities with soft-close drawers, instead of contacting our Williams rep to let them know they cannot offer both features. So, we didn't discover that the drawers wouldn't open until after everything was installed, since there was no hardware on the vanities. Williams worked with our contractor not only to ensure we received a refund, but also to provide additional resources to help in fixing the problem. We received great customer service from Williams throughout this experience and are grateful for their help in rectifying the situation.

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• Jeff Smalla

  26 March 2018

  I absolutely love the showroom and awesome ideas displayed all around. But their way of working with customers doesn't fit with how I do business. So, they lost this customer. You MUST make an appointment or they will not work with you. I knew exactly what I wanted to order and would have happily placed that order with anyone. But they sent me away. So be it.

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