About
Location :
Added by Jopie, at 16 June 2016
Opening Hours
- Monday 8:00 AM – 8:00 PM
- Tuesday 8:00 AM – 8:00 PM
- Wednesday 8:00 AM – 8:00 PM
- Thursday 8:00 AM – 8:00 PM
- Friday 8:00 AM – 8:00 PM
- Saturday 8:00 AM – 6:00 PM
- Sunday Closed
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8 Reviews
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11 October 2017
An amazing place to buy a new car! Great customer service.
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11 October 2017
Came all the way from Owensboro determined to buy a specific car, the salesman I was dealing with never answered the phone calls, after leaving a voicemail and several hours later without returning my call, I drive up there thinking it could be a coincidence. When I got there, I looked in the lot for 15 minutes, nobody came out, went to the bathroom in the lobby, still nobody. A salesman who wasn’t even from that dapartment asked if anyone was working with me, after saying no and telling him how disappointed but I was in there services, he went in and had to find someone to be appointed to me.
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17 August 2017
Well.. Here is my experience with Uebelhor. In early 2016, we decided that we would trade our 2013 Nissan Z in on a more practical Rav 4. After test driving the Rav 4, we felt we had a fit. The salesman came back with an offer on our Z that was well below KBB trade-in value for a car in that condition. The reasons they gave us for the low offer is that the car needed rear tires (IMO they didn't) and that it was winter which is a bad time for them to sell a sports car. I conceded and left with a much higher car payment than I expected and a shiny new Rav 4.
Fast forward to Mother's Day of 2017. My son was home from college and we all decided that he needed a new, more reliable vehicle than the 1998 Honda Civic that he had been commuting with. Uebelhor had a very nice used Lexus IS 250 that we were interested in. The price was right and the vehicle had low miles and we were more than comfortable with the reputation of reliability and safety that comes with Lexus ownership. The plan was to take the Civic and a vintage 1985 Toyota MR-2 (that only had 79K miles on it) and trade it on the Lexus. The KBB on a trade for the Civic was around $1800 and the vintage MR-2 was around 2500-5000 based on condition. I figured it would be on the low end as there were some minor rust around the rear quarter panels. Well. They came back with a trade in allowance of $2000 for BOTH VEHICLES! We were stunned. It was getting late in the day (we had been there for hours) and with both vehicles there and my son going back to school the next morning, we reluctantly took their low-ball offer. That was a mistake on our part. We should have told them to go pound sand at that point but felt we had so much time invested (and my son loved the vehicle) that there was no way we weren't leaving there without that vehicle.
Most recently, we decided that we were not huge fans of the Rav-4 we purchased and thought that we would trade that vehicle as well as our 2011 Tundra in and get a new Tacoma. Well. That didn't go well at all. They offered us $5K less for the Rav-4 than the KBB trade-in value for a vehicle in fair (not good or excellent) condition. Their reason? A blemish in the back seat. The vehicle has very low miles. On the Tundra, they were a little more fair with their offer but were still on the very low spectrum for the KBB trad-in value for a Tundra. I believe that since they knew we had some much equity in the Tundra and our previous history of gullibility that we would accept it. I didn't. We left.
As far as service in the interval between purchases, I have found that even though we have always had appointments, they were always obviously overbooked and a simple oil change had us waiting in their comfortable service lobby for well over an hour and a half. You would think that the vehicle would come out clean (most dealerships will at least hose off the vehicle and run a vac thought it when you go for service) but they never took that extra step.
I am not one to review online but with the amount of time I have wasted coupled with the amount of money I have LOST due to their practices, I cannot in good conscience recommend this dealership. Those in the area should test the waters in a larger market such as Louisville or Bloomington before checking with Uebelhor. We have since found better a dealership in Bloomington that has a much better customer service game. Uebelhor has never done a single thing to warrant us doing business with them. In fact, they have made out like bandits at our expense.
Those are my 3 experiences with this dealership. We will not be back. Ever.response / report this review -
04 July 2017
I just want to say how pleased I was with a salesman today. His name was John Strange. I could not have asked for better help. Also, the front desk lady was very friendly and helpful. A five star in my opinion.
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02 May 2017
Wonderful service dept.better deals than Kenny Kent Toyota!
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02 May 2017
Everyone is so friendly! They helped me out so much with buying my first car by myself. My salesman was Jud Goodness and he was very efficient and helpful. I would recommend anyone to purchase a vehicle here!
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22 April 2017
Sales people are honest and friendly. Finance department not so much. Bought a car elsewhere.
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23 June 2016
My husband and I had a great experience! Ron G was great! My husband is very picky and we searched for the perfect Sienna for quite a while. We contacted several dealers without any luck. We ended up buying new and Ron gave us the best deal around. We were very impressed. Ron held the vehicle and had it detailed. The transaction was very smooth, especially since we had to bring two small children and there was even a great kids area for our son to play. Would definitely recommend Ron and all the great staff at Uebelhor to anyone looking for a great new or used Toyota. Will definitely send more business their way!
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