I recently bought a used car from this dealership. It was an out of state purchase so I was extremely cautious. I worked with Milton for a couple of weeks and finally felt comfortable enough to go through with the purchase. Milton was very patient and answered all of my questions, some of them multiple times! The best thing I'd like to say about this dealership, and especially Milton, is that he kept his word on everything! That's what ultimately sold me on buying from them. I got the best service that could be expected from an out of state deal!
I had my car detailed at Mercedes-Benz of Fort Wayne dealership and was so happy. My car looks like new! And that would be a challenge since it is a 1996!
Great attention to detail! I'm sorry
I didn't ask to meet the person who did the amazing work to thank them in person.
We had a suburban but needed a bigger vehicle that was extremely safe, had leg room in every seat for 5 very tall people (and a normal sized mom), plenty of storage space, 4 wheel drive and held its value. I brought this impossible list of must-haves to Tom (sales). He found exactly what we were looking for in a 2016 Sprinter van and Nadeem (finance) made it work with our monthly budget. Chris, the sales manager, was great at answering my questions and concerns in buying a vehicle sight-unseen. They were extremely fair and very patient with me throughout this entire process. They even sent drivers to get the vehicle ahead of schedule. Never again will I have to look in the rear view mirror and see knee caps and unhappy faces! This really is the very best "baby giant hauler" on the market!
This was my first experience with your dealership. I moved here last year. I was treated with all the respect of a customer who bought my Mercedes from you. From making my appointment to the day of service, everything was top notch. Ivan was my service manager and he was very thorough. I got to meet Nick who did the work on my vehicle. He also was top notch. Thanks for an outstanding experience. Scott
From the moment we pulled in to look at vehicles from driving away in our new car, everyone was professional and very friendly. Top quality service. They made every step easy and ensured we found the vehicle that matched our needs. We will continue to purchase from here in the future.
Found a vehicle online that they had salesperson quickly was in touch with me. He answered my questions and did not push me at all. I put trust in the dealership and made a fair offer without even seeing vehicle. The counter offer was within a couple hundred of where I wanted to be. I have never experienced such a quick and easy transaction for a vehicle!! Once I arrived at dealership the vehicle was everything I expected and was promised and I was done with paperwork in less than 10 minutes!!! Absolutely perfect!!
Pick up service is great. Loaner car makes your life smooth. They get the service done efficiently and effectively.
All the staff were friendly and smiling. The repair cost was less than expected.
In a nutshell I was kept up on the progress of my repair and everyone treated me like a family member. Thank all for being so productive and professional. Les
Not very happy with any of my experiences with the service department. I'm not a mechanic and feel as though I know more than the service managers there. Bought my vehicle new there and had problems and feel like I don't even have a warranty. Had to pay for a new antenna with in 6 months. Took my vehicle in for its annual oil change and check up and cost me almost $700 and they had it for only an hour. Then within 1500 miles of my check up one of my tires developed excessive wear and had to be replaced and my vehicle realigned which cost me an additional $430..I feel like they didn't do a thorough check up. Plus I didn't even get my vehicle washed like they normally do with other vehicles that they service. So I will find somewhere else that is more competent. Because just to figure out my tires problem, they had it 2 afternoons and almost had it overnight the second time which they knew was unacceptable because I need it for work and because of it I was unable to finish a job and threw off my schedule. I think I will find another place to take it in the future, I would rather pay some one else if I have to pay for work to be done because nothing seems to be covered under their so called warranty
Great service experience from start to finish. Called to schedule routine oil change on my Sprinter rv, got me in same day at a reasonable rate.
I purchased a rare AMG from this dealership which had a ton of miles on it. Those of you that drive Mercedes know miles really do not matter as far as power and drive train. My testament comes from the fact that the service department did an amazing job bringing this car up to standard. With 196,000 miles at the time, it will still run 5 years later with most hot rods and has never let me down. 👍
So helpful and great place!!! Qasim was the one who helped us and he waited so long for us to hear from the bank. He actually stuck to his word!
Competent and personable. A pleasure to deal with even when your Benz is in trouble.
Purchased my first vehicle from this location. Probably the easiest car purchase I have ever had. I was dealing with Jon Forrest. Contacted him in the morning, let him know my needs wants and payment I wanted to be at. Walked in at 7:15pm hashed out last minute details. Walked out at 8:00pm with a new Mercedes for my wife. Jon made it incredibly easy. Thank you Jon and team.