The system was down, and even though I had a reservation they couldn't rent me the truck for an hour. The general manager was there, and she figured out a way to get me my truck! It also didn't hurt that the gm was beautiful!
Be ready to wait Gave a few different chances same outcome and your not waiting because there is a line
They rented my family member & her 8 year old son a truck that was in such terrible shape when they dropped it off in Houston Texas it had to be put right in the shop. They also had to have the car transport fixed. You KNEW that truck was damaged & you rented it out anyway how dare you! Her & her son could have been killed. What are you going to do to make up for this? She better get her money back to start with.! We're not letting this go. She trusted you with their safety.
Pretty fair service there
Rude. Sat aside that I was already irritated with my move the least the workers can do is try to make this a pleasant experience. I was not treated well and I also waited over a month just to receive my check back for the remainder of my deposit minus gas fee.
Long wait times. I have been to this location a few times hoping it will be better but I am always disappointed. The trucks do not drive well I had to put 11 dollars in the truck after driving only 12 miles in order for the gauge to move. I had them hold the truck with my card and told them I would pay cash when I drop it off but they still charged my credit card.
Easy process. Knowledgeable and friendly staff.
Great service with Devra&Ebony! Thanks 🚺&I hope I spelled your name right Devra(not Devri is it)! Lbvs
You know when you walk in a business and you get great customer service well this is not the place for that. Just about every uhaul I have visited has thick crusty dust on the windows. Maybe the focus is on the equipment and not the customer interactions. When I called to make reservations I was put on hold for more than three minutes. When I visited I had to wait for the young lady to finish talking on her phone about a cell phone bill. There were no 4x8 or 5x8 trailers for me to compare sizes only a 6x12. Helpful without helping too much. Just enougg to get by. The experience left me wanting to comparison shop and not just accept.
This U Haul is the worst ever. No wonder everyone hated. I went to get my propane refill and one of the propane guy did it stop quick, I'm like wow. So he ask me cash or credit, I say cash. He say $16.80 like he know much it come out to be already, I told him I need a receipt. He say Ok lets go inside and calculate my total 4.5 gallon at $16.16. I pay for it, went outside to get my propane and it was so light, about half way only. So I went inside and told them my tank is not full. The same guy came out again and try to add some more but he say its not filling no more it stop. So I went up next to him and say it so light I refill it before I know how it is and you do too. So this time he do it again with me looking at the meter and guess what the meter start counting and he say yea this time its moving. He stop as soon as it hit 1 gallon. He say, is it still not full? I told him forget it, I won't ever come here again and left cause I don't to cause problem. I will tell the people I know about this place too. It deserve to be shut down or fire those dishonest, cheater employee who rip off customers. Don't ever get propane at this UHaul again. If u do make sure u check the meter after they fill it for you just to make sure you don't get rip off.