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Added by Jopie, at 20 March 2017
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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13 Reviews
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12 November 2017
Stayed here last night. Great place. My room was already loaded with goodies. All sorts of candy, snacks, drinks, even disposable bedroom toys. The fridge was filled and had a red bull, and all different kinds of beer, and the nightstand was fully stocked with small bottles of liquor. Nice fashioned theme going on with the stained wood, rotary phone, and decor. It also had a flat screen and a mini-jambox so we could Bluetooth our music to the speaker. Everything was great except the noise. I was on the first floor, room 7, right outside the cafe. Took away one star because it was 'cafeteria' type of loud right outside my door. Maybe the higher floors would've been better.
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10 November 2017
Very clean hotel. The old building charm rings strong. And is great I've stayed there multiple times everyroom is different and equally amazing. As all the modern amenities you could want and super short walk to the high line. And to Chelsea market. Love this hotel it's on my short list when my wife and I got to NYC
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13 October 2017
Really unique hotel with a old vibe. Restored furniture and floors throughout. Was previously a dorm I believe. I had the suite on Floor 5 which was larger and had fun old books and a typewriter. I could loudly hear the elevator open and close at night -- sounded like thunder. I had co-workers that were on the lower floor and had some complaints of hearing noise from the lobby all night. They have free Shinola bikes to ride around and can access the Equinox gym which is nice. The bathroom is small with limited shelf space. Really unique hotel but there are other hotels I would pick over in the area.
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03 October 2017
I recently attended a wedding at the hotel. The venue and service were both spectacular! However, the food was horrific! Each course had potential but failed to meet expectations! Both hot courses were delivered to the table cold and paired with sour sauces that should have been both savory and silky smooth! The hype about this venue is clearly about the ambiance! However, if you’re a foodie, I’d suggest you book your lifetime event somewhere else! This opinion was shared by many at this event! Step it up Highline Hotel! You have a lot of competition in Manhattan! Also, prior to the reception, I ordered an espresso at the lobby coffee bar and it was sour! What is it with sour tastes at this hotel. How do you make sour espresso? Ugh!
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02 October 2017
Went specifically to grab coffee at Intelligentsia. They have a cart in the courtyard outside and a counter in the lobby. There is fairly little seating in the lobby overall, so be prepared to sit outside. The coffee was good!
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18 September 2017
We recently stayed at the Highline Hotel for five nights. We were excited to be in this part of town, and the hotel looked great: small, cozy, hip, and nice.
It was very expensive, but we were competing with other hurricane evacuees, and we figured the price would reflect the service.
The room was missing some amenities, and was very small, but nothing necessary was absent. We were pleased upon checking in and unpacking, and the bed was very comfortable.
Beyond the retro-boutique aesthetics, our stay at the hotel will be remembered by the numerous issues that we faced. Most of these came from housekeeping, but upon notifying management, nothing changed.
1. The day after checking in we left at 9am and returned at 3:30pm. The room was still not made up, and after requesting that it be, we had to wait in the lobby until after 5. I asked the staff if we could have our room made up by 11 each day, as that’s when our infant son usually takes a nap, and they said no problem. Later that evening I reminded them about the request, and a note was supposedly put in the system.
2. The next day we left at 7am and came back at 11am. The room was not made up, so we waited another 30 minutes in the lobby, but finally, when we realized that it wasn’t going to happen, asked if it could be done by 4 pm. I talked to the manager, Kevin, about the issues, and he said he would take care of it and do something to make up for it. I don’t believe he did either.
3. The following day, the room was made up by 11. That evening, upon turning down the bed, we realized there was no sheet on it. I called the front desk, and 15 minutes later a guy came up and handed me a sheet. I asked him if he could put it on, and he said he had other stuff to do. I said I would just put it on and he said, “Thank you.”
4. The following day we returned to the hotel at 11:30, and asked the staff if the room had been made up, to avoid the trip up to the room. They told us yes, but upon entering the room, it was just as we had left it. We waited 30 minutes in the lobby until it was ready. I talked to the manager on duty, and told him I was very disappointed with housekeeping. He said sorry and that he would take care of it.
5. We were charged 2x for the hotel. Once from where we booked it, and another time by the hotel for the total plus tax that we paid the booking website, plus tax, again. This second charge was supposedly removed, but is still on my credit card account.
6. Although housekeeping could not do their normal job, almost every day they knocked on the door in the evenings to ask if we wanted our snacks replenished. One time the phone rang at 7pm and housekeeping told me that they had a hairdryer for us, and they wanted to bring it back. We had previously had one in the room.
After discussing the issues with Kevin, one lady who worked at the front desk no longer greeted us or even looked in our direction when we passed through the lobby. Despite her, most of the front desk staff were very helpful, especially Kim and Alvin.
The second manager that we talked to eventually told us that since we booked through a third party site that he could not do anything regarding compensation, discount, etc. He did say he would give us some credit for the restaurant, but did not say how much, and we never received any type of confirmation that it was there. Honestly, we did not feel that a free dinner made up for the issues that plagued the stay. At least he tried to do something. I imagine he is constrained by incompetent upper management.
I wish I would have read more reviews before booking, because since 2014, the same issues are repeatedly complained about, and the manager repeated responds to the reviews that he will do something. I am sure he will respond with the same to this review, and ultimately nothing will change. This hotel could be excellent, but it appears those in charge have little interest in customer service.response / report this review -
10 August 2017
Beautiful hotel, quiet and comfortable. This is a historic building that has been restored so loads of charm and elegance. Beautiful courtyard and amazing Intelligentsia coffee!
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12 May 2017
It has a cute shabby-chic vibe, and is in a trendy area. On the downside, it is noisy, crowded due to the coffeehouse/bar, understaffed, and not very child friendly. The staff did their best to accommodate, and perhaps once they have been open a couple more years, they'll be a bit more efficient. Biggest suggestion I can offer is coffee pots in the rooms, no one wants to get dressed and wait in a long line for a coffee in a hotel. There are plenty of places that deliver though, which was lovely. Italian in 20 minutes was splendid.
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03 May 2017
Walked through a really nice garden courtyard to get to the event I was attending in Hoffman Hall. The room was great for the cocktail party with about 200 people or so. The catering was great and the wait staff was attentive.
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18 April 2017
Lovely hotel. Went there for intelligentsia coffee in the courtyard and it was great. Would return.
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11 April 2017
Surprisingly spacious rooms, cool old world style, and Intelligentsia coffee in the lobby! Pretty terace outside the lobby. Quite comfortable and nice vibe overall. Expensive, but that seems to be common in NYC. :)
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07 April 2017
This hotel is one of my favorites I have ever stayed at. The room is beautiful, huge, and very comfortable. Free, surprisingly good WiFi. An amazing location. I plan on staying here next time I'm in New York, no question.
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27 March 2017
I went to the coffee shop at the ground floor for an espresso. The staff was super helpful when it came to helping my wife and I find something to do. I also appreciated that they gave me a great espresso and that it came with a glass of lightly flavored water, like you get in Europe. Definitely a more unique experience.
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