The hotel is great, the location is close to everything, without being in the middle of the mess that is Time square. I will say, if you love showers, you will LOVE these showers. A 2 foot rain head and an obscene amount of endless hot water.
Amazing!!! 6 stars!! Great service! Perfect room (I stayed in the Garden Suite).
Most definitely would recommend for a special occasion.
Went out of their way to make our stay unforgettable! We stayed here for my boyfriend's birthday and they were so nice and congratulated him with a bottle of wine and a note. We brought our then 7 week old baby and they went out and bought a bathtub for her to bathe in! We loved that. No other hotel has done that when we've traveled. Very nice very clean. And affordable
Extremely expensive and not worth the extra money. Room controls seem fancy but are just frustrating, and although it seems unimportant the front doors are too heavy for smaller people to open which is a massive inconvenience when there is no doorman in sight. You also need to walk to a more main road to hail a taxi as they don't often drive in front of the hotel. And be prepared to be surprised by the additional $200 per night held on your credit card for possible "incidentals" in addition to the regular room fee. You can save some dollars, pick a more moderately priced hotel, and enjoy NYC more. I wouldn't stay here again.
Bathrooms are beautiful with Japanese toilets and wonderful amenities. Location is great for a first time NYC trip right in the heart of Times Square. Did have some issues at checkin with security deposit and beware there is no rooftop bar. Pictures can be misleading as the above average room does not have private balcony and is actually quite small.
One of the best experiences i have had in NYC and i have stayed in many hotels in NY over the years.
Customer service: The best!
Friendly staff: Soooo friendly!
Rooms: extremely clean and huge.
Excellent placed and everything is reachable by foot or with public transport.
We will be return customers!
Fantastic hotel, great location, excellent service and one of the best bathroom of any hotel I've ever stayed in.
We stayed here for a week during Thanksgiving holidays (sorry I didn't write a review earlier), but this was the best place I've ever stayed in New York. I hadn't ever heard of it, but when it was recommended my my Amex Travel Agent and being part of the Fine Hotels and Resorts, I was in. We had the entire 10th floor to ourselves. Our butler waited anxiously in the hall waiting for something to do. Or room had 2 bedrooms, a dining room, living room, 3 bathrooms, and it was the Penthouse, so we had a circular glass staircase in the corner of the living room leading up to the roof top terrace. Our terrace off of the dining room/living room was also nice, but the rooftop terrace was much better. Not only was it furnished with sofas, chairs, a bar, grass (fake grass of course), but we had a view of Times Square from up top. Everyone who worked there was very friendly and made you feel comfortable, this hotel only has 90 something rooms, as compared to the Hilton in Columbus Circle, which has over 2000 rooms. So we felt special. Everything was in walking distance, and if we didn't feel like walking, to hotel Mercedes would bring us where we wanted to go, for free. I didn't see any of the other rooms so I can't comment on those, but The Producer Suite? (I think that's what it was called) was excellent.
If anyone is looking for a great deal on hotels you can check it out on HotelRaven. com Booked a room on there and they had the cheapest rates around
This hotel is great! It's only 70 rooms, more of a boutique hotel, it's located in the theatre district a block from Time Square, and the staff is very friendly and always remembers who we are. We stayed in the Producer Penthouse Suite, which has a terrace off the dining room and the living room, and we had a spiral staircase to access the rooftop terrace. This place is great!
Excellent hotel. I was upgraded to a King Suite and it was huge. The bathroom was luxurious and well stocked. The decor was impeccable. Great staff as well!
The staff is literally there to serve you. We needed limes. Paged the front desk and buttler was sent for limes, and not 10 minutes later fresh cut limes were at our door, served on a plate, freshly cut, hand delivered with a hand-written thank you note for choosing the Chatwal accompanied with a small box of fine assorted chocolates. There is no better place to stay, the rooms are all well put together and cozy and exactly what you expect in a luxury hotel. Common to spot celebs here all the time. It's a celeb getaway location for sure.