I have to give a 5 Star Rating for my Entire Experience here.
Went in for a recallthey "inspected" and said it was finehave zero confidence in sunset kia. They then told us our 2015 kia, bought with 17 miles on it, needs new tires.the car has 21,000..the tires didn't even last . We will get our tires elsewhere. I will buy another kia, but, not at sunset kiaI was told there were not to be trusted. All they kept saying was sign and initial, everytime I asked a question, just sign and initialI was asked to do their survey and I told the cashier "you don't want me to do this survey".. she never asked what was wrong.kia is a good car, kia sunset NOT a good dealer.
Cannot possibly say enough wonderful things about the staff here! I looked for a car that would fit my unique situation for several months, and every time I walked into this dealership they greeted me warmly, opened the door, and treated me like family. No matter the challenges and questions I had, they were there to help in every way they could. I found the perfect car and was able to get an incredible deal. Special shout out to Alex, Gary, Cory, and Ken thank you SO very much!
Lots and lots of paper work. Over all great place to deal with. Not quite 5 stars for one certain reason, but not enough to stop us from buying a car.
I would recommend going online and looking up Kia dealerships for price and consumer recommendations. This is the second Kia dealership that is part of a network in Sarasota and Venice.. at both places I was brought in by appealing advertisements for low price car leases.
In both places none of it was true. They admitted you must read the fine print. Fine print is not only unreadable but not very comprehensible. Despite what they say the truth is their prices were actually $10,000 more then the cheap base price deals they offered.
I feel it is bait-and-switch advertising.
They are operating in the letter of the law but it's only a quarter of an inch before you slide into the dark side. They claimed they did not offer car loans through the dealership but I would have to go to a a bank that would set my rates depending on my credit.
2 years ago the dealer in Sarasota kept me waiting 3 hours by running back and forth into his manager's office and returning with unrealistic offers. My advice, be cautious.
Terrible experience and I didn’t even go into this dealership. They won’t let you speak to an actual sales person, unless you demand it. Disappointed they wouldn’t honor an ad on the sunset website. No wonder they have a large selection of cars, they have terrible customer service. I recommend going to sunset Sarasota, they are wonderful there.
A quality new car purchase experience. Very satisfying.
Never had bad service service reps. Are great manager is fantastic
MY EXPERIENCE WITH SUNSET KIA (ALTHOUGH IT BEGAN WITH "INCORRECT" INFORMATION FROM SALES REP); TURNED OUT TO BE "THE BEST THING THAT HAS HAPPENED TO ME" SINCE I ARRIVED IN FLORIDA!! GARY, THE SALES MANAGER; COREY, THE FINANCE MAN; AND OF COURSE BOB; WHOSE TITLE I AM UNSURE OF; DID "EVERYTHING THEY POSSIBLE COULD" TO MAKE SURE I WALKED OUT OF THERE "MORE THAN A HAPPY CUSTOMER"!! DEFINITELY THE "BEST DEALERSHIP" I HAVE EVER HAD THE "PLEASURE" OF DOING BUSINESS WITH!! TO MY SUPRISE; THEY EVEN PUT A "RED BOW" ON THE "KIA OPTIMA XL" (THAT GARY (SALES MGR) WENT "OUT OF HIS WAY" TO GET ME INTO!! GREAT DEALERSHIP; GREAT BUSINESS MEN!!
Sales rep Matt is a really cool dude. Not slimy and pushy like your typical salesman. Lots of good conversation during our test drive. Not a big fan of the finance manager's ultra-persistent, 3-card monty-like warranty sales pitch. But ultimately, we love our new vehicle.
Purchased 2017 Sorento and paid cash promised a title would come for the car, waited 30 days NO TITLE. No Follow up on sale just take the money and run. Then told ,you go to DMV and get one
Zach in service did an amazing job getting my father's Optima fixed and back on the road. I work at another Kia dealership in Indiana and while my dad was on vacation in Venice his Optima had an issue. Zach was amazing at getting my dad in the same day and getting his car fixed in a timely matter. I would recommend anyone that is having issues to Zach at Sunset Kia of Venice.
It was an absolute pleasure to deal with the sales and service groups at Sunset Kia in Venice Fl. We inquired about a new vehicle, was assigned a sales person (Andy) and in a few hours drove the vehicle home. The entire staff was very helpful, explained, in detail, the entire process and the particulars of the vehicle we were buying. I would highly recommend Sunset Kia to anyone interested in buying a Kia.
After a referral from a friend and friendly emails from Kristina in business development, my husband and I went to Sunset Kia of Venice and the first thing we noticed driving up was that the wasn't any sales representatives stalking out the entrance driveway as we have noticed from other competitors lately. We walked in and was greeted by Nathan Curtner who treated us to phenomenal service. He always treated us like were important and was striving to answer any and all questions we had. We ended up choosing a 2017 Sorento and Nathan made sure we were comfortable with everything about the car before driving off and ensured us that if we have any future questions that we could reach out to him. I would highly recommend anyone looking for a car to look to further than Sunset Kia of Venice!