About
Location :
Added by Jopie, at 14 May 2017
Opening Hours
- Monday 8:00 AM – 8:00 PM
- Tuesday 8:00 AM – 8:00 PM
- Wednesday 8:00 AM – 8:00 PM
- Thursday 8:00 AM – 8:00 PM
- Friday 8:00 AM – 8:00 PM
- Saturday 9:00 AM – 6:00 PM
- Sunday 12:00 – 5:00 PM
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12 Reviews
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31 December 2017
Absolutely the most disappointing experiences with their service department. I first brought my X5 to you for an oil change after I had just purchased the car. They tell me I have a recall on my airbags so I schedule to have that fixed and as far as I know they do it. Not 2 -3 weeks later an engine light comes on so I take it back in for a diagnostic check, they tell me I need an O2 sensor replaced. Okay no problem over $650 later the problem is fixed. I bring it back in for another oil change and 2 weeks later my dash is lighting up with more lights!! On top of while I was there they tell me there are 3 more recalls!!! My brake fluid light is suddenly on along with my coolant light, I checked the coolant and it was BONE DRY!!!!!! I stupidly thought that when you get your oil changed that they would check your other fluids but apparently they don't do that here. Now another light has come on 2 weeks after the other two and its my engine light again! And the manager Kyle finally calls me back at 5 pm when I'm closing my business, I call back the next day and I get a sorry he's not here for the next couple days! That's convienant! I regret ever bringing my car to this place, now I just want to sell it!!
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02 December 2017
This place has terrible customer service. If I had anywhere else to get my airbag recall done I would. And I definitely would not recommend them for servicing my car after the terrible experience I've had so far. I've called many times and nobody ever has a clue, can never seem to keep my info in the computer or ever call back if they say they would. You're a luxury car dealer, surely you can get your act together enough to keep some kind of records and give timely service!
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30 October 2017
The only problem is the expense. They are like a well-oiled machine. It is so mechanical that just getting into the entrance makes you feel like your computer being brought in for repair. Because I am a senior I like the old fashioned relationship with my mechanic. Here you don't know who's working on your car. I don't feel comfortable bring in my used BMW convertible. I think am I fancy enough for them? These are my projections.
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26 October 2017
Rich was very helpful ,asked questions to uncover and under stand what I was looking for in my next car. There was no pressure selling ,He made the whole transaction enjoyable and stress free ,made me feel like I was Family .so relaxed I’m now Enjoying my 1st BMW Thanks also to Caz and Jerry for helping to get it done
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25 October 2017
Our client advisor, Wesley Castro, was a pleasant person to deal with. He was knowledgeable, professional and very patient with our questions.
We were able to finalize a deal on a new vehicle and were very pleased with the entire experience.
Working with Wesley, Johnny Rodriguez, and the entire staff makes us want to return to that dealership.response / report this review -
24 October 2017
Triple check your fees on quoted services! Had to get two tires changed on the car. Made appointment to come in earlier in the day with Jake. He quoted me a price over the phone and I asked several times if that price included everything. He assured me that is the final price I would pay.
Arrived at the dealership, my service advisor Lincoln said he would provide me with price quote before they would start service, which never happened. Fast forward 3 hours later, the price quoted by Jake over phone was apparently only for tires and did not include labor, taxes, and ‘misc charges’. I was taking my old tires so there should not have been disposal fees. At that point I wasn’t going to argue with my Advisor Lincoln. He said that the part rep ‘Jake’ had a lot on his mind and probably is just used to giving prices for parts only. I specifically asked Jake if that included install and all fees. There is either a training problem or bait and switch going onwas not happy. Otherwise staff was friendly but I would have appreciated an update on the service while I was waiting, which also did not happen. I was told my car was ready when I finally checked on the status.response / report this review -
27 August 2017
Chris Siriphokha is a good listener. He was attentive to our requirements for a used car and interested in and responsive to all our comments.. His excellent communication skills put us at ease in the decision making process, so that all we had to do was decide which car was right for us. He had positive, useful answers to all our questions. I would welcome the opportunity to do business with him again.
BMW of Sarasota's website is well organized and provided much useful information. Everyone we interacted with at the dealership was friendly and helpful. Antoinette Meyers, Product Genius, was especially helpful in teaching us the car's technology. Her guidance was both gentle and precise.response / report this review -
19 June 2017
I am so happy that I stopped at BMW. Eric Reeves was friendly, courteous and very knowledgable. I came in to look at a couple of certified vehicles and ended up with a brand new beautiful vehicle. He answered all my questions and worked diligently to get me the best possible deal. I have owned Lexus vehicles for over 15 years and I was never treated as well as I was at your dealership. Everyone I dealt with from beginning to end were outstanding. Keep up the great work. And thank you for turning a chore into a wonderful experience. I would like to thank Eric again for all his time and patience and for converting me into a current and future BMW customer.👍😃
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15 June 2017
I walked in expecting to be disappointed because of past experiences with other dealerships. But they made the experience painless and stress free with no hidden agendas. I got what I wanted for the price I wanted with no hassle or haggling involved. Wesley is a very patient and understanding rep and I would highly recommend contacting him. Everything was quick and easy. Very happy!
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06 June 2017
If you make your way to BMW Sarasota you will not be disappointed. The employees there treat new and existing customers with genuine respect and friendliness. I had an amazing purchasing experience with a sales associate named Tatiana. I highly recommend asking for her if ever in the market. Her honesty and car knowledge made the shopping and buying experience that much better.
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01 June 2017
Treatment is always PRESIDENTIAL. Humble, helpful and knowledgeable staff. Very kind and patient. Almost in tears! I travel an hr and it's more than worth it. You don't really know the BMW experience until you've done business here. I'm am beyond words of gratitude. Thank you Victor Young, Eric Reeves and Jesus Castillo for your resilience and attentiveness and thank you to The BMW Sarasota staff for always making it feel like home!
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21 May 2017
I would highly recommend BMW of Sarasota. My sales person Tatiana was amazing and so helpful from the first contact. She made the car buying experience a delight and no pressure at all. The finance manager Jesus was so helpful and went over all the details of my purchase. Emilio the sales director listened to everything thing I had to say and worked up the right proposal to get me in my new BMW. Again, the entire team at BMW was so helpful and could not thank them enough. If you are interested in buying or leasing a car go see one of them!
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