I gave the 5 star rating because of my overall experience. Our salesman Tim was great, we got lucky to happen to have him greet us as we came in and him ending up being our salesman, It really makes the whole car shopping experience a little less stressful when your personality's are a match, Tim went above and beyond to help us get into a car within the week time frame we gave him, found us a car that was within our budget with great miles. I have already referred Sundance and Tim to a couple of friends.
I drove away happy and feel like I got a great car with low miles for a reasonable price!
Thanks again Tim for all the work you did for us, and Thanks to Sundance for a reliable car to start the winter off with.
Happy Holidays
Sincerely Tammy Cole
Brent and the Sundance team really made our car buying (AND trade-in) experience a great one. Brent had things lined up in advance, took care of minor maintenance issues beforehand and made the whole process quick, painless and fair. We have honestly never been treated so well at a dealership. We will definitely be recommending you guys to our friends and family. THANK YOU!
I went to Sundance after researching vehicles on-line for a few months. The wife had previous experience with them and had always been happy with the way she was treated. We had been to other dealers and had come away brow beaten and happy to have finally gotten away. The dealership is huge with a vast selection. I had done my homework and had two particular cars in mind when we arrived. We started wandering the lot and quickly became overwhelmed. Troy happened upon us and asked if he could help. We gladly accepted the rescue and followed him to his cubicle. He was friendly, polite and made us feel welcome. He listened patiently as I explained what I was looking for. He made us comfortable and set out to locate the vehicles I was there to see. The vehicles were both recent acquisitions and were both still being prepped. Because they were a brand other than what the dealership sold new they had been sent out for evaluation and would be back later that day. We made arrangements and returned the next day. As promised the vehicles were there for my review and test drive. I made my choice and entered into negotiations. I came away happy with the experience.
In the 1970s, I worked at Chevrolet Engineering at the Tech Center in Warren, Michigan. From that time until now, I have not seen such an excellent dealership as Sundance Chevrolet. They are excellent in every way possible.
I love the down home feeling we get when we visit Sundance. They make a person feel like family. They are thorough and honest. They work hard to be excellent from sales to service, I have not encountered any other dealership this excellent.
There is not a time that we visit the dealership where the owner does not come up and greet all the customers at the complex.
We are happy to drive across town to have Sundance help us with our cars in any capacity that is needed. I am very impressed with everything about Sundance not because they have a theme to their dealership (which I do enjoy) but it is very evident that the owner takes good care of his employees and the customers benefit greatly from this happiness that permeates throughout the dealership.
Chevrolet should be proud and take notice of such a well-run business of integrity and customer excellence.
Cody was extremely helpful and provided exceptional customer service to me and my husband. He made the process painless and us feel right at home! He was knowledgeable and went through each detail of our purchase. We left feeling very happy with our decision and would recommend Cody and Sundance to anyone looking for a vehicle in the future! I cannot say enough positive things!
Fantastic experience Sundance Chevrolet provided me with an exceptionally satisfying experience. I had some issues with my credit, but they were able to work things out and get me the exact truck I wanted, nothing less. My sales consultant, Troy, was prompt with communication and very courteous. I will recommend all friends and family to Sundance. start to finish!
I'm very happy with the car I purchased. My salesman was helpful getting all my questions answered and taking care of anything I needed before I completed the purchase.
If you go to Sundance, you'll probably get a good deal, but I'd recommend doing your own independent research on the car you're interested in. Because Sundance has so many different car models, they may not know as much about the individual car.
I also took my car to my mechanic for him to review it before I purchased. I didn't run into any mechanical issues, but I'm glad I had that additional information.
Fortunately, both times I have purchased vehicles from Sundance, I had great a great sales person. Most recently was helped by Phillip Miles. He was really great working with my budget. To me, the attitude and personality of the sales person is what makes the experience good or bad. Phillip was friendly, easy going, and knowledgeable. Sundance has a great selection of cars, and are constantly getting new inventory. I did not give 5 stars because there have been other times when I have come to browse their lot and the staff have been unfriendly or seemed disinterested in helping me. Overall, I would recommend Sundance and will be back in the future.
Troy Andrews at Sundance was AMAZING from start to finish! He listened to what I wanted and found me the perfect car in my price range. He was very patient with all my needs and wants and was always quick to respond to all my questions. He was super fun with my children during the process and made them laugh a lot. The price was fair and they even went the extra mile to fix a few small things. I couldn't have asked for a better experience. I love my car and I will refer anyone I know to Troy who is looking for a car. Thank you Troy, you made the process of buying a car enjoyable!
We have been buying cars from Sundance for over 20years. We are always treated with the utmost courtesy . The salesmen are very knowledgeable and always work hard to get us the best deal. We like to tell our friends and family members to do their car buying at Sundance. As long as they continue to take care of us we will always be a customer.
I recently bought a 2013 Jeep Wrangler from Sundance and I am less than satisfied. The salesman I dealt with was extremely pushy and tried too hard to sell the product. Rather than being straightforward when asking him a question, his responses were nothing but glorified sales pitches, and if things weren't going his way, he appeared frustrated and began to stammer around more sales pitches. The finance department, though actually respectful, tried the same sort of sales pitch while trying to sell me an extended warranty. I get they need to sell vehicles and meet quotas, but lay off the overly aggressive sales pitches and just speak about the car's abilities.
An hour after driving off the lot, I started hearing a squeak from under the vehicle when turning. When I called the dealership to inform them, they initially seemed apathetic, but then said they'd take a look at the issue.
The front passenger door also does not unluck from the outside. Of course, I could have checked that before making the purchase, but considering the Jeep was in service that same day -- presumably to ready it for my purchase -- checking if all locks worked was the furthest thing from my mind.
I will not recommend Sundance to friends and family. In fact, in the two days since I purchased the Jeep, I've heard similar storied of their overly aggressive salesmanship.
Had a great experience with Marc Rosebush! I did my homework and he was very professional and not pushy. This is the first vehicle I have financed off a lot since 1990, so it says a lot about Marc's professionalism and the selection of vehicles at Sundance! Terry Hanks even stopped by and spoke with myself and my father, that was a nice touch. The only suggestion I would have is a smoking area on the lot. Many folks have respiratory problems and many others aren't interested in smelling like they've been in a saloon. Just seemed like a very professional organization without the free range smoking.
What a great experience purchasing a new car at Sundance Chevy. Peter Tierney was a pleasure to work with and he sure made the process of buying a new car very easy. I walked through the door and was greeted with a friendly salesperson who made sure I found my salesperson Peter. When I was ready to see my new Traverse I was introduced to a person from the service dept., he made sure I new about any new features and helped me set up OnStar he was knowledgeable and pleasant. Overall I am very satisfied with this dealership and will recommend them to my family and friends.
Seen a deal on-line, placed a $50 hold on Sunday because I didn't have time until Tuesday to see the van. Went to see the van and there was body damage, which was not mentioned on-line and the photo angle of that side was too difficult to see. Took it for a test drive, A/C blower motor bearings were shot. Car was not detailed either before viewing. Salesman jacked up the price above good value to do the repairs that should have been done before listing the van. I got the price down to $400 above the advertised price (pretty much covered insurance and registration transfer). Schedule the service work to get repairs done above. Was given the keys after five and a half hours of sitting around the used car dealership, yes 5.5 hours. Car had less than of an eighth of a tank of gas, so I had to fill it up so I could get back home. I was also told I would not get a loaner car during the repair, but got one after making a few phone calls. Salesman was late to work the day I brought it in for repairs. Took about 4 days to get repair complete. Upon receiving the van, it did not get the promised oil change, also the A/C actuator was broken for the passenger side (always hot). I called the salesman about this new issue, who said they would "look into it and call me back". After 3 hours I called back, no progress and said he was leaving early and would call me Saturday. I contacted the service manager, who handled everything. Got the van in Saturday to get the needed repair and oil change. So 4 trips from Grand Rapids and a bunch of hassle, my family has a van at dealership market value. I was not compensated for miles, no fill ups, no discounts. Stay away. I will not go back. The customer service person called me once to get my opinion on my purchase, left me a voicemail. I tried to call back several time, but my call was never returned.