About
Location :
Added by Jopie, at 16 January 2017
Opening Hours
- Monday 8:30 AM – 8:00 PM
- Tuesday 8:30 AM – 6:00 PM
- Wednesday 8:30 AM – 6:00 PM
- Thursday 8:30 AM – 8:00 PM
- Friday 8:30 AM – 6:00 PM
- Saturday 9:00 AM – 4:00 PM
- Sunday Closed
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14 Reviews
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22 December 2017
Had issues pat the sales manager fixed them. Good experience overall. If you are looking for a reliable used car or a new car they have fair prices and great service. they do not have many affordable used cars if you are still building your credit but the ones they do have are in excellent condition.
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06 December 2017
Buying my Jeep Renegade was a mostly pleasant experience but getting my vehicle serviced has been a headache. I had to call 5 times to get in touch with anyone in the service department to schedule a simple oil change. And when it was finally scheduled I spent an hour and 45 minutes waiting! I've never had to wait that long for an oil change. It's a good thing the "Oil Change Package" they forced me to buy is good at any Jeep/Chrsyler dealership because I'm never going back to Champion.
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02 December 2017
Update. Second starter put on the vehicle and another 450.00. They said no warranty due to mileage. Car has 100,000 miles yet this starter that the installed a little over a year ago has 25,000. When we replaced starter last year, service tech said it was NOT original, so this is the 4th starter in 100,000 miles. All I get is.. things happen. Sounds like they do not stand behind their work or product. Oh yeah, took 5 days to get the part with no communication from service dept. Not happy at all with Champion.
We bought a used Dodge Journey a week ago and things could of been smoother but General Manager Rick turned what was a bad situation into a positive one. When we bought the vehicle it did not have cruise control and I wanted it and was willing to pay extra to have it installed. No problems, everything was installed fine after the special order parts arrived. The problem was the night we brought the car home and noticed one rear door would not lock/unlock. After a call to saleslady the next day, and assuring her the child safety lock were not the problem, she said they would look at it when cruise control was installed. We received a phone call that car was ready for pick up but door locks would NOT be fixed unless we pay the parts and labor in excess of $200. That was not going to happen and after a phone call to GM Rick who leaves his cell number in many of the negative reviews here, lock was fixed free of charge. Kudos to him or this review would have a much harsher tone. I do not know if I would buy another vehicle from this dealership or not as there were some funny things on paperwork like a $300 charge for "security" and car was not detailed. You should not find candy wrappers and ball point pens etc in a dealership car. To be fair though, they are going to detail it next week. In summery, cruise installed, doors fixed, appointment for free detail and a honest GM who knows the meaning of customer service. Shame I had to even call him. BTW, I love the car!response / report this review -
11 November 2017
Perfect place to go if you want to be ripped off. A $45 tire rotation? And that's not mention the time they double charged me because they apparently can't figure out billing procedures. If there is a charge of $100 to get what's wrong with your car figured out and then you elect to do one of the two fixes they find that $100 should come off the repairs they do, which is exactly what they say happens when you ask. But like with everything else they try to sneak it back onto the bill.
And if you're a Chrysler employee good luck. You'll try and claim your parts discount which they'll say they no longer do/or honor but oh we'll give you 20% off. I let myself be ripped off 3 times. There won't be a fourth.
Staff is perfectly friendly though. Very kind and considerate as they lie or stumble through an evasion to your face.response / report this review -
17 October 2017
Love their service department. Phil is the best. Ask for him by name.
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28 September 2017
Very effective sales and finance team. Found me the exact vehicle I wanted at a fair price and affordable payment.
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17 September 2017
I shopped around for my new Jeep Renegade and got very little assistance from the other dealers. Then I met Tyler at Champion and he found me the exact vehicle I was looking for in Ohio. Got it to me the next day and I couldn't be happier. The people there were incredibly helpful, asking me how they could help me out, right when I walked through the door. I would definitely recommend Champion in Lansing to anyone looking for a great car!!
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27 August 2017
My service advisor, Philip Wright, was very good. He got my vehicle in quickly. When he informed me that it was a serious problem that would cost a lot to repair, he was very good about letting me decline putting additional money into the vehicle when I was planning on getting rid of it soon anyway. He put me in touch with a sales person to discuss a new vehicle but was very low pressure when we realized that they did not have any vehicles with the fuel economy that I was looking for in my next car. Overall, it was a very low pressure experience all around.
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12 August 2017
I met a lot of people during my Jeep shopping experience. All were professional, friendly and knowledgeable. I went in to look and walked out with a new vehicle. No one pressured me; I was given information, allowed to test drive as many vehicles as I wanted and provided space and time to make my decision to purchase. I would definitely recommend this dealership to others.
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18 May 2017
Evan, Jammie, and Matt were all awesome! Easy to work with, friendly, and had my new jeep picked out in just a few hours. They did everything they could to answer all my questions before I arrived, which made it even easier for me to make a decision.
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13 May 2017
This actually was my best experience purchasing a new vehicle. The staff was exceptional and did exactly what they said they were going to do. I will definitely go back!!!
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11 May 2017
Found the perfect vehicle online, I live 2 hours away so I called to get everything setup before I came to purchase. Spoke with Shannon, the next morning (8:30 AM) i submitted my credit for them to find financing (I received EIGHT notifications that my credit had been ran- EIGHT TIMES), after 3 calls to Shannon I was either sent to voicemail or told "he'd call me right back"- he even "promised" one time to call me right back. FINALLY at 5:30 PM he called and said I was approved below my price range, didn't want to give me the actual number for my monthly payment, said he'd tell me Friday when I came in. I spoke with two other people to express my concerns for his inability to call me back to keep me updated, or provide quality customer service, both of them just transferred me to Shannon. The absolute worst customer service I've ever experienced. I'll be taking my business elsewhere and i suggest you do too.
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29 January 2017
Had another great experience at Champion today! Phil was very helpful and saved me money today, which is much needed! Thanks for being honest and upfront! If everyone that had an awesome experience posted a review, this dealership would have a near 5 star rating! To guarantee you have the best experience possible I recommend that you ask for Josh in sales and Phil in service. Josh is a friendly and personable salesmen that will not rush or push a sale. Phil just received an award for being the best service advisor in the country, with the highest number of positive customer experience satisfaction surveys. If you ask for Josh and Phill, you are guaranteeing yourself a 5 star experience EVERY time! Tell them that Jared P sent you and you'll receive the VIP experience!
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23 January 2017
I have the best Service Advisor at Champion. Philip Wright makes me feel like I'm a part of his family. He's caring and out going and always makes sure I get the best deal every time I need to bring my car in. I could sit and talk to him for hours, but neither of us would get our work done. He's been most helpful. The service department team treats my car as if it's their own. I will continue to take my car there for service as long as I own it. I highly recommend going in and talking with Philip you will not regret it. Proud owner of a 2006 Dodge Charger :-) Keep dreaming for a newer model. Tammy
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