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Added by Jopie, at 19 April 2017
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11 Reviews
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26 December 2017
Good Rates. About a $7 cab ride to the casino. Continental breakfast. Indoor pool. Great Value.
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29 October 2017
Very friendly staff. Rooms clean & comfortable. WiFi doesn't work great. Difficult getting on. Breakfast in the morning good. First time here & would stay again.
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28 October 2017
It's in a great location within the area. Does offer a decent breakfast. Staff is friendly and accommodating. Pool had water which is a plus but unsure about the content of other bodily fluids. The negatives are that the TV is small and grainy. The beds are like prison mattress hard and bounce like a 70s porn. Not the best place in the world but by far not the worst, if the fix they mattresses I wouldn't mind coming back.
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30 September 2017
Terrible place!!!!!! Went for my honeymoon this past week and one of their housekeepers went into my room when I stepped out to smoke and went through my purse and stole my medication!!! The hotel manager was supposed to call me and give me a full refund but she has not called and will not come to The phone when I do call them!! Now I have to suffer for the next 27 days!! The front desk manager is so rude and hateful and acts like she dose not care about what happened! Another lady that does housekeeping informed me that this is the 3rd time something like this has happened where they have people stealing from their guest!!!! DO NOT STAY AT THIS PLACE!!! WISH I COULD GIVE IT A ZERO!! THEY WILL BE HEARING FROM MY LAWYER AND WHOEVER ELSE I NEED TO CALL !!
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14 July 2017
I'm currently staying at the Cherokee property. We had an issue where the hotel overcharged our cc. Rather than professionally handling the issue, the front desk "'manager" was rude and inconsiderate. She was upset that I had the nerve ask for the general mangers name. Furthermore, I asked for her corporate information and she said she could not give that information. If she felt her hotel did not do anything thing wrong then why not give me basic information. This woman was disappointing since the trip thus far was going well. I've never experienced such behavior in the hospitality industry of I was a Manger for 5 years. The General Manager is MELANIE and the Front Desk Manager refused her name.
7/14/17 11:28amresponse / report this review -
13 July 2017
Nice place to stay overnight. Basic rooms; nicely decorated. Nice pool area separate from the rest of the hotel, pool area stays open late (until 11). Reasonable prices and lots to do nearby during the daytime and not far from the casino if that's your thing. Beautiful surrounding area. One drawback: the bathroom door was a pocket door without a latch or lock.
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27 June 2017
Nice room, bed, pillows, small tv! The lobby area has a funky odor, and at one point I thought we where gonna be stuck on the elevator. The front desk morning/ mid-day shift was really nice!
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30 May 2017
Great little mountain getaway location. Close to Cherokee Casino. Room was comfy and well decorated. Will definitely stay again! Staff was super friendly and helpful.
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30 May 2017
Front desk staff was great. I'm not so sure what housekeeping is doing though. The room was beautiful. The only issues were some hair in the tub, TV remote had dead batteries, the hair dryer in the bathroom kept tripping the GFI and could not be used. Overall great price for the location and room
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25 May 2017
Very nice hotel. The rooms were kind of small, but nice. I like the lighting in the rooms. The shower was big. The staff was a little rude. The last night that we were there, they kept saying that we need to check out but we were to leave the next day. WiFi was great. Parking was great. Out back had a little river we could listen to it was very relaxing. The snow was beautiful.
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26 April 2017
Checked my credit card statement and found a second charge so I called to try and find out what the issue was and try to get it resolved. The individual on the phone said that the manager was at a different property and when they arrived they would look into it and give me a call back. It was either to be that day or the following day. A week later no call so I called back. This time they put me on hold to "dig into it". When they came back to the phone they said they had all the paperwork but needed more time to understand the issue and they would call me back. I tried to explain that I got a similar response a week earlier and never got a call back so I was a little concerned that I would get a call back. They said they would call back and hung up the phone on me. Still no resolution. I have had to file a disputed charge with my credit card company to put a hold on the charge. But just feel like their customer service is horrible.
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